Community Standards Coordinator

CCMC; Arlington (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness program

Company 401k match

Paid time off (vacation, holidays, and

Parental leave

Training and education assistance

Employee Assistance Program

Job summary

Capital Consultants Management Corporation (CCMC) is seeking a Community Standards Coordinator to deliver outstanding service to residents, handle inquiries, and support the HOA governance process.

You will conduct property inspections, document violations, and assist homeowners with architectural reviews while coordinating with the Community Manager and committee teams. The role requires strong organization and excellent communication across multiple channels.

Qualifications

• Professional and adaptable with strong time management and organizational skills.
• Self-motivated, dependable and organized with good problem-solving abilities.
• Proficient in MS Office (Outlook, Word, Excel).
• Able to communicate effectively in writing and verbally with attention to detail.
• Excellent telephone manner and commitment to high customer service.
• Valid state driver’s license and reliable transportation.

Responsibilities

• Maintain high level of customer service for resident inquiries and interactions.
• Answer phone calls and emails; provide information on HOA governing documents and violations.
• Conduct property drives and inspections; issue and document violations with references to maintenance rules.
• Assist homeowners with Architectural Review process; prepare applications for committee review.
• Perform other duties as assigned by Community Manager.
• Maintain records and support the management team as needed.

Skills

Effective communication

Time management

Organizational skills

Problem solving

Confidentiality

Customer service orientation

Tools

Outlook

Word

Excel

Job description

Careers at Capital Consultants Management Corporation

Current job opportunities are posted here as they become available.

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We're CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This location creates a sense of place - and a sense of community - you will not find anywhere else in the area. The homes are as beautiful and unique as the natural environment surrounding them with traditional architecture, winding sidewalks, charming streetscapes, and elegant landscaping, which complements the environment instead of competing with it. The community offers access to acres of protected wetlands and open space, miles of river trails, a large lake, and a newly opened Sailing Center. Residents will enjoy many modern conveniences, including schools, parks, recreational amenities, hotels, restaurants, retail shops, and offices. This is an award-winning community with a very robust Lifestyle program, hosting almost 100 lifestyle events annually.

The Community Standards Coordinator will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails, and provide general information of HOA governing documents and violations.

Responsibilities:

• Conduct community drives and inspections of residential properties.
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics.
• Document, photograph and record all violations.
• Assist Homeowners with the Architectural Review process.
• Prepare applications for the committee review.
• Other duties as assigned.

What we're looking for:

• Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have excellent telephone manner, with a commitment to the highest customer service possible
• Must have a valid driver's license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
• Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check
• CAM license preferred (Required in Florida, Georgia and Nevada within six months of hire)

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!