Housing Navigator

Tri-County Action Program Inc; Waite Park (MN); Hybrid; USD 27,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health/dental/life insurance

Employee assistance program

403(b) retirement savings match

Wellness program

Professional development

Job summary

Tri-County Action Program Inc seeks a compassionate, motivated team member to provide professional customer service to people experiencing homelessness. The role ensures efficient enrollment in coordinated entry systems and moves participants from crisis response to stable housing across a four-county area.

Starting wage ranges $19.72–$23.67 per hour with a comprehensive benefits package including holidays, PTO, health/dental/life insurance, EAP, and 403(b) match.

Qualifications

• Two years post-secondary education and one year in human services or equivalent combination.
• Awareness of economic and cultural issues facing clients.
• Knowledge of community resources and barriers related to homelessness.
• Excellent customer service, verbal and written communication, and organizational skills.
• Proficiency with Microsoft Office and agency software.
• Ability to build community and customer relationships.
• Ability to work independently and as part of a team, while maintaining confidentiality.

Responsibilities

• Connect participants to coordinated entry and coordinate all relevant services to ensure stable housing.
• Conduct outreach and assessments and explain navigation services.
• Accurately collect, review, verify, prepare, maintain and ensure all necessary program documentation is in place, in a timely manner, to determine eligibility.
• Assist participants with housing search and completion of housing/rental applications, addressing barriers to housing eligibility, understanding lease requirements, etc.
• Maintain regular contact with people on referral list and update data as appropriate.
• Develop and maintain networks with community partners and have a working knowledge of program services available to homeless households.
• Facilitate smooth transition of participant services to new housing/service provider.

Skills

Customer service

Verbal and written communication

Organizational skills

Relationship building

Confidentiality

Teamwork & independent work

Travel ability

Bilingual (Spanish or Somali)

Education

Two years post-secondary education

One year human services experience

Equivalent combination of education/experience

Tools

Microsoft Office Suite

Agency software

Job description

We are looking for a compassionate, enthusiastic, and motivated person to provide professional, courteous customer service working with people experiencing homelessness and ensuring efficient and effective enrollment in coordinated entry systems and subsequent movement of participants from crisis response to stable housing in a four-county service area.

Primary responsibilities of this full-time position will include:

• Connect participants to coordinated entry and coordinate all relevant services to ensure stable housing.
• Conduct outreach and assessments and explain navigation services.
• Accurately collect, review, verify, prepare, maintain and ensure all necessary program documentation is in place, in a timely manner, to determine eligibility.
• Assist participants with housing search, completion of housing/rental applications, addressing barriers to housing eligibility, understanding lease requirements, etc.
• Maintain regular contact with people on referral list and update data as appropriate.
• Develop and maintain networks with community partners and have a working knowledge of program services available to homeless households.
• Facilitate smooth transition of participant services to new housing/service provider.

Starting wage range is $19.72 – $23.67 per hour and includes a comprehensive benefits package, including paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!

Qualifications:

• Two (2) years post-secondary education and one year of human services related experience OR equivalent combination 3 years education/experience.
• Awareness of economic and cultural issues facing clients.
• Knowledge of community resources and barriers related to homelessness.
• Excellent customer service, verbal and written communication, and organizational skills.
• Proficiency in Microsoft Office Suite and agency software products.
• Ability to build community and customer relationships.
• Ability to work independently and as part of a team, and ability to maintain confidentiality.
• Hybrid work arrangement involving both telecommuting and in-office environments.
• Ability to travel throughout our service area.
• Bi-lingual (Spanish or Somali) preferred.