Community Specialist

ADP, Inc.; Salinas (CA); On-site; USD 80,231,000 - 88,828,000; Full time

Job summary

Central Coast VNA & Hospice (VNA) is seeking a Community Specialist to provide administrative and operational support across specialty programs in Salinas, CA. The role involves patient and client communication, referral processing, data tracking, and EMR documentation.

This full-time clerical position requires a high school diploma, healthcare experience preferred, and strong interpersonal skills. Bilingual Spanish is strongly preferred, with travel within the service area as needed.

Qualifications

• High school diploma or GED required; healthcare administration preferred.
• At least 1 year of healthcare experience (home health or hospice preferred).
• Strong interpersonal and communication skills; bilingual in Spanish strongly preferred.

Responsibilities

• Lead referrals, admissions, scheduling, data tracking and reporting for ECM, Aspire, and Connections.
• Coordinate referral processes, verify eligibility, obtain authorizations, and communicate with clinical staff.
• Conduct bereavement follow-up calls and document outcomes.
• Support and collaborate with the Volunteer team, including program coordination and leadership support.
• Plan and execute events, including logistics, setup, and coordination.
• Maintain accurate EMR documentation and data in internal databases.
• Travel within the service area as needed.

Skills

Interpersonal skills

Communication skills

Excel

Microsoft Office

Bilingual Spanish

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Specialist

Full Time Clerical Salinas, CA, US

2 days ago Requisition ID: 1287

Salary Range: $28.00 To $31.00 Hourly

At Central Coast VNA & Hospice (VNA), we are proud to support the growth and advancement of our team. Due to an internal promotion, we are excited to open an opportunity for a Community Specialist to join our organization. For more than 74 years, VNA has delivered compassionate, team-driven home health, palliative, and hospice care to individuals and families across the Central Coast—providing skilled in-home services ranging from rehabilitation and chronic disease management to comfort care at life’s end. As a nonprofit rooted in community trust, we remain committed to dignity, respect, and patient-centered care, reinvesting in clinical excellence, family support, and accessible community health services. We welcome individuals who are passionate about community impact and healthcare to apply and grow with our mission-driven team.

Job Summary: The Community Specialist (CS) provides administrative and operational support across VNA Specialty Programs, including Volunteer and Bereavement Services. Working under the direction of Program Leaders, this role supports daily operations through patient and client communication, event coordination, and administrative functions such as EMR documentation, data tracking, and database management.

The CS collaborates with internal teams, supports program awareness through presentations, and manages referrals, reporting systems, and data collection processes. This role may also assist in onboarding and training new staff.

Status: Full-Time

• 3 days per week: 8:00am - 5:00pm
• 2 days per week: 10:00am - 7:00pm

Responsibilities:

• Serve as project lead for ECM, Aspire, and Connections programs, including managing referrals, admissions, scheduling, data tracking, and reporting
• Coordinate and complete referral processes, including obtaining authorizations, verifying eligibility, ensuring compliance, and communicating with clinical staff
• Conduct bereavement follow-up calls and document outcomes
• Support and collaborate with the Volunteer team, including program coordination and leadership support
• Plan and execute events, including logistics, setup, and coordination
• Maintain accurate and timely documentation in EMR systems and internal databases
• Manage multiple tasks in a fast-paced environment, both via phone and in person
• Communicate program benefits clearly to patients, families, and stakeholders
• Travel within the service area as needed

Education/Experience/Skills/Qualifications:

• High school diploma or GED required; coursework or background in Social Services or Healthcare Administration preferred
• At least 1 year of experience in a healthcare setting (home health or hospice preferred)
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office, particularly Excel for data tracking and reporting
• Bilingual in Spanish strongly preferred

Special Requirements:

• Current driver's license
• Auto insurance
• Reliable vehicle

Joining VNA means becoming part of a trusted, mission-driven organization with more than 74 years of community-based service. We are dedicated to supporting our employees with meaningful professional growth opportunities, a collaborative environment, and a strong commitment to work/life balance.

In addition to competitive compensation, VNA offers a comprehensive benefits package, including:

• Paid time off
• Medical, dental, and vision insurance
• Company paid life insurance
• HSA and FSA options
• 403(b) plan
• A $35 monthly premium for employee-only medical coverage or other options available

The compensation range for this role is determined by factors such as location and required skills. The salary range provided reflects the lowest to highest amount we reasonably anticipate paying for this position at the time of posting. Compensation is influenced by labor market conditions and various factors, including but not limited to: prevailing minimum wage in the area, relevant education, experience, skills, geographic location, performance, travel requirements, sales or revenue targets, and business needs. It is not typical for a new hire to be offered the highest end of the salary range. Pay decisions are based on the unique circumstances of each candidate and position.