Community Social Service Technician - 122530153

Cumberland-County,-Nc; Fayetteville (NC); On-site; USD 14,508 - 20,088; Full time

Job summary

The Cumberland County Department of Social Services seeks a Shelter Worker for the CARE Center Family Violence Program. You will help manage the emergency shelter, greet residents, respond to the crisis line, and assist with daily operations and life skills coaching.

Responsibilities include supervising residents, meal assistance, policy explanations, documentation, and coordination with counselors for service plans. Flexibility for evenings, overnights, and weekends is required.

Qualifications

• Two years of experience in similar instructional and community placement tasks or an associate degree with practical internship.
• Ability to enlist community resources and understand social, economic, and environmental factors affecting clients.
• Strong reading, writing, arithmetic skills and good judgment in decision-making.

Responsibilities

• Welcome victims and children to the shelter and orient them to surroundings.
• Answer crisis line and perform initial assessments to guide service planning.
• Ensure shelter cleanliness and conduct regular inspections of facilities.

Skills

Knowledge of group facilitation

Rapport building

Communication of findings

Recordkeeping

Crisis intervention

Education

Associate degree in Human Services

High school diploma + 6 months additional training/experience

Job description

The CARE Center Family Violence Program has the responsibility to provide comprehensive services to persons experiencing intra-family violence. These services include emergency shelter, 24-hour crisis telephone lines, paralegal services, and counseling for all members of the family.

This position calls for providing emotional support and a stable environment for victims of domestic violence residing in the CARE Center Emergency Shelter. The primary purpose of this position is to assist in the day-to-day operation of the shelter. This position is responsible for welcoming victims and children entering the shelter and helping them get acquainted with their surroundings. The person in this position answers the crisis line and completes an initial assessment in order to respond appropriately to the situation. The individual in this role is tasked with ensuring cleanliness throughout the shelter. This includes regular inspections to identify areas needing attention, cleaning and sanitizing, as well as maintaining common areas, restrooms, and sleeping quarters. This position is responsible for supervising shelter residents in the completion of household chores, explaining shelter guidelines, providing opportunities for recreation, assisting with meal preparation, resolving disagreements that may arise, and providing life skills coaching. This position gathers information from victims, prepares paperwork, and provides the information to CARE Center Counselors for appropriate service plan development. The worker must complete accurate written documentation of crisis calls, required shelter reports and activities, shelter intake activities, and completed training. The schedule varies with a 40-hour work week. Normal hours are evening and early morning hours Monday through Friday. Both day and evening hours are required on weekends and holidays. This position involves overnight stays at the shelter. The worker must be able to work independently and use good judgment with minimal on-site supervision.

PHYSICAL REQUIREMENTS: The physical effort expended in this position is normally limited to the moving of light objects such as groceries or cleaning supplies. The worker may also assist clients with luggage or other personal belongings. This person may be required to transport a client or travel to the CARE Center office on occasion. The person must be able to walk up and down a flight of stairs in order to secure the building and to ensure safe shelter operations.

MINIMUM EDUCATION & EXPERIENCE REQUIRED: Demonstrated possession of knowledge, skills, and abilities gained through two years of experience in performing similar instructional and community placement tasks; or graduation from a two-year associate degree program designed to prepare support personnel for human services agencies which includes a six month practice/internship in a similar setting (one year of the above experience may be substituted for the practice).

PREFERRED EDUCATION & EXPERIENCE: An associate degree in a Human Services field and experience in crisis intervention is preferred OR High School and at least six (6) months of additional training or experience in a group home or shelter setting in additionto the required minimum education and experience.

Transcripts are required for the qualifications evaluation process.

Individual Training- Considerable knowledge of and skill in enlisting available community supportive resources for individuals served; considerable knowledge of social, economic, and environmental conditions of clients to be served; considerable knowledge of various types of housing and potential employers for skilled and non-skilled areas; skill in basic reading, writing, and simple mathematics; skill in appraising needs and exercising good judgment in decision-making; skill in establishing rapport with clients and variety of service delivery disciplines and community business personnel; ability to verbally communicate findings.

SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of instructional techniques effective in-groups; skill in facilitating group discussions.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

Duties of this position require the use of the employees personal vehicle.

This position will be required to assist in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED. APPLICATIONS WILL BE CONSIDERED INCOMPLETE IF WORK HISTORY IS NOT UP TO DATE. PLEASE MAKE SURE THAT YOUR APPLICATION CONTAINS ALL RELEVANT INFORMATION .

A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources @ [phone].

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

OUR CORE STANDARDS & VALUES

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.