Staff Development Specialist I (Human Resources) - 122180079

Cumberland-County,-Nc; Fayetteville (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Cumberland County Department of Social Services is seeking a Staff Development Trainer to plan, implement, and assess agency training programs that enhance employees’ professional, administrative, and leadership skills. The role collaborates on employment relations, coordinates specialized trainings, and conducts orientation for new staff.

Responsibilities include logistics, evaluating training effectiveness, and supporting HR projects such as internships and job fairs.

Qualifications

• Graduation from a four-year college or university with two years of experience in a human service program, counseling, training, or administrative support in staff development.

Responsibilities

• Plan, implement, and assess training programs aligned with agency goals.
• Assist with employment relations concerns and identify training gaps.
• Coordinate and deliver specialized training (e.g., Civil Rights, Shelter/Disaster) and staff orientation.
• Set up equipment and software information for new employees; use multimedia tools for knowledge transfer.
• Evaluate training effectiveness through surveys and adjustments; manage training logistics.
• Prepare staffing reports; assist HR projects such as internship coordination and job fairs; conduct exit interviews.
• Communicate findings with Staff Development Trainers to tailor training to agency needs.
• Support disaster relief operations as required; driving position with valid NC license.

Skills

Adult learning theory

Training techniques

Project management

Public speaking

Communication skills

Team collaboration

HR systems knowledge

HR policies knowledge

Data/reporting

Event coordination

Education

Bachelor's degree or equivalent

High school diploma +5 years related experience

Tools

NeoGov

Munis

Laserfiche

Job description

This position is located in the Human Resources Section, Business Operations Division.

The work hours for this position are 8:00am – 5:00pm.

Primary Purpose of Position:

The primary purpose of this position is to plan, implement, and assess training programs, to enhance employees’ professional, administrative, and leadership skills, in alignment with agency goals and strategic initiatives. This position assists with employment relations concerns, collaborating with staff development teams to identify training gaps, researching external resources, and implementing online learning solutions.

This position is responsible for coordinating and assisting in the development and delivery of specialized training (i.e. Civil Rights training, Shelter/Disaster training), conducting agency staff orientation, coordinating setup of equipment and software information for new employees, and using multimedia tools for effective knowledge transfer, and evaluating training effectiveness through surveys and adjustments.

This position will manage training logistics, including scheduling, room setup, and tracking agency training activities. Additional responsibilities include operating systems such as NeoGov, Munis, and Laserfiche, preparing staffing reports, assisting with HR projects, such as internship coordination and job fairs, conducting exit interviews, and updating standard operating procedures. This position communicates findings with other Staff Development Trainers in the Children’s Services, Economic Services and Adult Services Sections to determine the training requirements of the agency and assist in tailoring training to identify and address trends, training gaps and needs.

This position performs other duties as required and as assigned to include support of disaster relief operations and is designated as a driving position and will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver’s License.

Qualifications

Graduation from a four-year college or university and two years of experience in a human service program, counseling; training, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.

Preferred Qualification:

Knowledge of Human Resources and employment practices

Experience with managing and maintaining NeoGov, Munis, and Laserfiche Systems

Knowledge of the NC Human Resource Act, FLSA, FMLA and Workman’s Compensation

• Knowledge of adult learning theory, principles and training techniques and methods for conducting training programs
• Knowledge of capabilities and uses of audiovisual aids, computer equipment, software and other training tools and resources
• Ability to organize and coordinate training activities; to evaluate student learning; and to maintain accurate records
• Ability to communicate effectively, both orally and in written form
• Ability to work effectively with others and use sound judgment in applying policies, procedures, and training principles
• Knowledge of project development and project management
• Skilled in conducting conferences, leading and facilitating meetings
• Must possess above average verbal and written communication skills and the ability to comfortably interact with all levels of the agency, other Cumberland County Departments and contractors
• Knowledge of human resource programs, functions and best practices as it relates to the training program to ensure that training modules meets the needs of the agency
• Knowledge of the agency, its mission, and its culture and climate so that effective and quality training modules are developed to meet agency needs
• Knowledge of continuous improvement methods and relevant best training practices
• Ability to identify the need for change within the different trainings
• Knowledge of policies and practices involved in human resource functions to include recruitment, selection & training.
• Ability to establish and maintain effective working relationships with employees, administrative officials, and the general public; to express oneself clearly and concisely in oral and written form; to work independently and to make and defend procedural decisions.

CONDITIONS OF EMPLOYMENT:

The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background and fingerprint check are required.

Duties of this position require the use of the employee’s personal vehicle.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

Quality customer experience, business operations and employee experience represent our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism.