Community Services Support Associate - Food Pantry

Gulf Coast Community Services Association, Inc.; Houston (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

GCCSA is seeking a Community Services Support Associate for the Food Pantry in Houston, TX. The role focuses on pantry operations, client support, inventory management, and reporting to ensure compliant, efficient service delivery.

Responsibilities include client registration, food distribution, donations handling, and coordination with partners, with emphasis on accuracy and compassionate service.

Qualifications

• Education/Experience: Associate’s degree preferred; High School Diploma or GED required with at least two years’ experience in customer service.

Responsibilities

• Assist with clean, safe, efficient Food Pantry operations.
• Register clients into Link2Feed for pantry access.
• Distribute food baskets and assist clients as needed.
• Picks up food items, donations, and supplies for pantry.
• Prepare reports on pantry activity and truck logs.

Skills

Excellent communication

People skills

MS Office 365

Leadership

Data-driven decisions

Education

Associate degree preferred; HS diploma or GED with 2+ years customer service

Tools

Link2Feed

Client Tracking System

MS Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Services Support Associate - Food Pantry

Full Time Professional Houston, TX, US

2 days ago Requisition ID: 1161

Salary Range: $20.91 To $21.95 Hourly

POSITION SUMMARY:

This position is responsible for assisting with the operations of the GCCSA Food Pantry, including but not limited to the support and coordination of food pantry receipts and delivery of inventory, quality control and Nutrition Education Training, food receipt and delivery, food stocking and required local, state, and federal reporting on all food pantry activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in providing a clean, safe and efficient operation of the Food Pantry and its facilities
• Registers and enrolls clients into the Link2Feed database system for Food Pantry access
• Distributes food baskets to clients on a walk-in basis, and assists clients as necessary
• Picks up food items, food donations, supplies and other materials for use in the Food Pantry
• Assists with the processing of food donations and receipts into Food Pantry operating systems
• Stocks shelves and unloads food deliveries and supplies
• Prepares reports of food pantry, truck logs and Food Pantry maintenance activities
• Coordinates food deliveries to faith-based partners
• Maintains communication between food vendors and suppliers
• Assists with the provision of Nutrition Education training to clients
• Assists with providing information relating to state inspections
• Tracks inventory and the disposition of obsolete, damaged and out-of-date inventory
• Performs inventories of food pantry assets on a weekly basis
• Enters client data and related service notes into GCCSA’s Client Tracking System when necessary
• Participates in and attends Outreach and Community Events on behalf of the Client Services Department and GCCSA
• Complies with all agency, state, and federal regulations relating to the provision of Food Pantry services to eligible clients
• Adheres to all GCCSA agency policies and acts as a role model in the adherence to those policies
• Performs other duties as assigned

KEY KNOWLEDGE, SKILLS AND COMPETENCIES NEEDED

• Haveexcellentcommunicationandpeopleskills,andprovideexcellentcustomerservice;
• Have advanced technological skills and knowledge of Microsoft Office 365 Application Suite, social media, and client-tracking software;
• Haveeffectiveleadershipandorganizationalskills;
• Problem-solveeffectively,andmakedata-drivendecisions;
• HavefamiliaritywiththeFederalCSBGAct,TAC,andStateCSBGLaws,StatutesandRegulations;
• Supportandshowrespectforallcolleaguesregardlessofgender,age,ethnicity,race,politics,religion,orbeliefs;
• Promoteaharassment-freeenvironment;
• Beabletoworkindependentlyoronteamsinchallengingworkatmosphere;
• Beabletoprioritizeandbalancemultipleprojectsanddeadlinesinafast-paced,deadlinedrivenenvironment;
• Planandcompletetasksandassignmentson-schedulewithminimalsupervisionusingappropriatejudgment;
• Exerciseappropriatejudgment,discretionandmaintaintheconfidentialityofallGCCSA’sstakeholders;
• Avoidany interestoractivity thatconflicts withGCCSA’s Standards ofConduct;
• Beexperiencedinconflictresolution;and
• WorkwithintentionalityandintegritytoethicallyupholdGCCSA’smission,values,andgoals.

DESCRIPTIONOFWORKENVIRONMENT

GCCSA’s work locations vary based on the duties and responsibilities of the GCCSA team member (e.g., office, workstation, classroom, food pantry, warehouse, training and/or counseling rooms). In general, the noise level is usually quiet to moderately noisy.

• People-person
• Adaptable
• Energetic
• Results-oriented
• Respectful
• Critical-Thinker
• Decisive
• Trustworthy
• Inclusive
• Servant-Leader

QUALIFICATIONSANDREQUIREMENTS

The following educational/experiential,licensing/certifications,communication,and physical demands outlined below must be evident and met satisfactorily:

• Education/Experience:

Associate’s degree preferred; High School Diploma or GED required with at least two years’ experience working in a customer service-related role.

Communication

Communicates and comprehends information and ideas in English

PhysicalDemands

• remaininastationarypositionatleast50%ofthetime;
• moveaboutvariouslocationstoaccessofficeequipment;
• occasionallyascend/descendaladdertoassessand/orserviceequipment;
• move items weighing up to 75 pounds;
• travel to and from assigned work locations

Travel Requirements

• Attend job related activities such as meetings, training, workshops, etc., both in and out of the service areas; and
• Have reliable transportation

EQUALOPPORTUNITYEMPLOYERSTATEMENT

GCCSA is an equal opportunity employer thatis committed to diversity and inclusion in theworkplace.We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.GCCSA makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Inaddition,GCCSAretains therighttochangeorassignotherdutiestothisposition,as needed.

AMERICANSWITHDISABILITIES ACTSTATEMENT

If requested, GCCSA will attempt to provide reasonable accommodations to enable employees with disabilities to perform essential functions of their job, absent undue hardship.