Community Services Officer I/II

City of Roseville; Roseville (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

City of Roseville seeks a Community Services Officer I or II to respond to non-emergency calls, assist with investigations, document evidence, and support detectives with follow-up and fieldwork.

You will engage with residents, deliver crime-prevention education, and prepare a variety of written and online reports while assisting with parking and ordinance enforcement.

Qualifications

• Two years of public contact experience, in person or over the telephone.
• Equivalent to completion of the 12th grade GED, or higher-level degree.
• California driver’s license by date of appointment; CPR and First Aid certificates within one year of employment.

Responsibilities

• Respond to non-emergency calls and assist with investigations.
• Collect and document evidence and support officers and detectives with follow-up and fieldwork.
• Engage with residents, deliver crime-prevention education, and prepare reports.

Skills

Public contact experience

Duties similar to Officer I/II

Education

GED or higher

CA Driver's license

CPR and First Aid certificates

Job description

Community Services Officer I or II

Join a dedicated team committed to community safety and service. As a Community Services Officer I/II, you’ll respond to non-emergency calls, conduct investigations for property and traffic-related incidents, collect and document evidence, and support officers and detectives with follow-up and fieldwork. You’ll engage directly with residents, deliver crime-prevention education, complete a variety of written and online reports, assist with parking and ordinance enforcement, and help maintain the flow of critical information within the department. If you’re detail-oriented, community-focused, and eager to make a meaningful impact, this role offers a dynamic and rewarding way to serve your city.

The normal work schedule is 4 days per week, 10 hours per day, Monday – Friday.

We are committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.

Minimum Qualifications

Experience and Training

Community Services Officer I

Two years of public contact experience, in person or over the telephone, demonstrating a general aptitude for working with the public in a multi-task environment or three months of experience as a Police Cadet.

AND

Training

Equivalent to completion of the twelfth (12th) grade GED, or higher-level degree.

License Or Certificate

Possession of a California driver’s license by date of appointment.

Must obtain valid CPR and First Aid certificates within one year of employment.

Community Services Officer II

In addition to the qualifications for the Community Services Officer I:

Experience: Two years of experience performing duties similar to that of a Community Services Officer I with the City of Roseville.

AND

License Or Certificate

Possession of a California driver’s license by date of appointment.

Must obtain valid CPR and First Aid certificates within one year of employment.

Additional Information

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation.

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at http://www.naces.org or www.aice-eval.org.
• A copy of the foreign credential evaluation verification can be attached to the employment application.
• If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.

Selection Process

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.