Community Services Officer

City Of Temple City; Temple City (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

CalPERS retirement

Job summary

The City of Temple City seeks a Community Services Officer to provide information and assistance on City regulations and law-enforcement related matters. The role supports staff in offices and on the street, conducts non-emergency tasks, and assists with reports and events.

Candidates will complete pre-employment requirements including Live Scan, medical exam, and Sheriff background screening. A strong customer-service mindset is essential.

Qualifications

• HS/GED and 1 year public-interaction work experience.
• Desirable college coursework in criminal justice or related field.
• Desirable 832 P.C. certificate.
• Desirable additional POST certifications or related training.
• Desirable CPR/First Aid certificate.

Responsibilities

• Provide information and assistance to the public on City regulations and law-enforcement matters.
• Assist in monitoring activities at City facilities and programs.
• Process non-emergency requests for reports and incident documentation.
• Conduct parking enforcement and crowd control at events and incidents.
• Assist law enforcement staff with non-emergency tasks and reports.
• Explain ordinances, policies and procedures to the public.
• Support sworn staff in office and field settings.

Skills

Community policing

Public relations

Customer service

Office equipment use

Education

HS/GED + public interaction

Criminal justice coursework

832 PC certificate

POST certifications

CPR/First Aid

Job description

DEFINITION

This position is open until filled. The first review of applications will begin after 100 applications are received.

Under general supervision, the Community Services Officer performs a variety of non-sworn duties, including providing information and assistance to the public regarding City regulations and law enforcement‑related matters. This position assists in monitoring activities at City facilities and programs, aids in enforcing provisions of the Municipal Code, provides traffic and crowd control at events and incidents, assists law enforcement staff with non‑emergency tasks and reports, and performs other related duties as assigned.

Candidates will be required to successfully complete City‑administered pre‑employment requirements, including Live Scan fingerprinting, a medical examination, and a Los Angeles County Sheriff’s background screening, as part of the selection process. Candidates who do not pass any portion of these requirements will be disqualified and removed from further consideration in the selection process.

EXAMPLES OF DUTIES

• Supports sworn and City staff both office and field settings by performing technical, non‑sworn law enforcement and customer service duties to address citizen concerns.
• Responds to non‑emergency calls for service from the Temple Sheriff’s Station and process requests for criminal incident and traffic reports, collects evidence, interview witnesses, and testify in court as needed.
• Provides excellent customer service by interpreting and explaining City ordinances, policies, and procedures to the public.
• Conducts parking enforcement, patrol City streets and enforce laws and regulations applicable to non‑moving vehicles including overnight and street sweeping enforcement, assist in identifying and removing abandonedvehicles in accordance with the California Vehicle Code.
• Assists with traffic and crowd control at accidents, street closures, City events, other incidents such as malfunctioning signal lights, and direct traffic as needed.
• Responds to public inquiries, provides information on City programs and services, and directs individuals to appropriate facilities and events.
• Assists at community events and delivers presentations when required.
• Follows all City and departmental policies and performs other duties as assigned.

Desirable Qualifications

• Principles of community‑oriented policing, and vehicle and parking codes and practices.
• Public relations and customer service practices and complaint resolution techniques.
• General law enforcement functions, methods and procedures; report writing techniques; safe driving practices; office and field protocols; and proper use and care of phones, computers, and specialized equipment.
• Use of office equipment, computers and law enforcement relevant software applications.

Ability To

• Interpret and explain policies and procedures appropriately to enforce laws and municipal codes.
• Perform a variety of non‑sworn law enforcement duties, including parking enforcement, crowd control, routine patrolling and incident documentation.
• Comprehend and effectively execute verbal and written directives.
• Prepare concise and accurate written and oral reports.
• Establish and maintain cooperative relationships with those contacted in the course of work.
• Maintain situational awareness of safe practices.
• Maintain required confidentiality of documents and records.
• Safely operate a motor vehicle.

Minimum Qualifications

Education and Experience

• High School graduation or GED equivalent and one year of work experience involving frequent public interaction.
• College coursework and/or applicable training in criminal justice, paralegal studies, business administration, public administration, or a related field is desirable.
• Possession of an 832 P.C. Certificate (Laws of Arrest, Search and Seizure Training) is desirable.
• Possession of any other P.O.S.T. Certifications or related training courses is desirable.
• Possession of a valid CPR/First Aid Certificate is desirable.

Other Qualifications

• Possession of a valid Class C motor vehicle operator's license issued by the State of California.
• Candidates will be expected to be trained within the first twelve months or as training is available.
• Mobile Digital Computer (MDC) training
• P.O.S.T. Basic Collision Investigation training
• Latent Fingerprint Certification training
• LASD PRELIMS Evidence Process training

Physical Demands

• Position requires driving, sitting, standing, walking on level and slippery surfaces, reaching, twisting, and turning while entering and exiting a motor vehicle frequently.
• Incumbents work in all weather conditions, during the early morning or late at night hours, around moving traffic, and may also be subjected to stressful situations.

Note

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a comprehensive list of responsibilities, duties, and requirements. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Employee Benefits

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Vacation Leave: To accrue at a total of 80 hours per year of employment for a maximum of 320 hours.

Holidays: 13 paid holidays, including New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving (2days), Christmas Eve, Christmas Day, and 2 Floating Holidays.

Sick Leave: To accrue at a rate of eight (8) hours per month for a maximum accrual of 96 hours per year. Sick leave shall accrue without limitation.

Medical Insurance: Medical Insurance Coverage provided by the California Public Employees Retirement System (CalPERS). 100% paid for employee and 50% toward dependent coverage. Lifetime benefit of 50% for retiree and 25% toward dependent coverage is available to fully vested CalPERS members who retire with 5 consecutive years of full-time service with the City upon retirement.

Dental Insurance: Provided by Delta Dental (DeltaCare USA and Delta Dental PPO). The City covers 100% of employee premiums and 75% of dependent coverage. Lifetime benefits are available for fully vested employees after 5 years of full-time employment with the City.

Vision Insurance: Provided by VSP. 100% paid for employees. Lifetime benefit for fully vested employees which is 5 consecutive years of full-time employment with the City upon retirement.

Employee Opt Out: The City will provide employee with an "opt-out" stipend of $500.00 per month in lieu of medical insurance coverage.

Employee Optional (Supplemental) Benefits Plan: The City provides $2,944.00 per fiscal year for each full-time employee to use for the sole purpose of payment of employee out-of-pocket health insurance premiums

Deferred Compensation: The City matches employee contributions to the 457 plan, up to 3% of the employee’s base salary.

Life Insurance: $50,000 per full-time employee.

Disability: Provided for non-occupational accidents or illness. Premiums are paid by the City for full-time employees.

Retirement: The City participates in the CalPERS retirement system. Effective January 1, 2013, new members to CalPERS or who have more than a six month break in service between employment in a CalPERS (or reciprocal) agency will be subject to the provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA) and will receive the 2% @ 62 benefit formula.

Employees who are current members of CalPERS or an agency with CalPERS' reciprocity, or who have less than a six month break in service between employment in a CalPERS (or reciprocal) agency and employment with the City will be enrolled in the 2.5% @ 55 benefit formula.

All employees hired after January 1, 2012 are required to pay the full employee contribution to CalPERS.

Social Security: The City does not participate in Social Security. The City and employee both contribute 1.45% for Medicare.