Community Services Officer

City of Brighton; Colorado; On-site; USD 38,000 - 40,000; Full time

Job summary

City of Brighton is seeking a Community Services Officer to support the Police Department in enforcing animal control and municipal codes. The role involves patrolling, investigations, and public interactions to uphold city standards.

The position requires strong customer service, reporting accuracy, and the ability to work independently. Training includes FEMA ICS 100/IS 700 and state officer certifications as needed.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Ability to read and write English well enough to complete reports and memos.
• Ability to learn City and State codes, ordinances, and regulations.
• Experience with animal control, code enforcement, or public interaction is desirable.

Responsibilities

• Respond to and enforce Animal Control matters.
• Investigate complaints and patrol for stray or abandoned animals.
• Handle sick, injured, and dead animals; respond to aggressive animals.
• Enforce municipal codes, ordinances, and vehicle parking rules.
• Take reports of theft, vandalism, and lost/found property; prepare reports.

Skills

Customer service

Written reports

English literacy

Self-defense training

Computer skills

Code enforcement

Animal control

Education

High school diploma or GED

Tools

Computer

Police radio

MDT / Mobile data terminal

Body camera

Job description

Starting hiring salary - $27.53 to $29.18 hourly

DEFINITION

Responsible for assisting Police Department personnel with law enforcement related tasks that do not require the authority of a sworn police officer. Perform a variety of duties involved in compliance investigation and enforcement of municipal and state codes, ordinances, and regulations related to zoning, nuisance abatement and animal control. This position must work well independently, interfacing with the public, and with teams, while providing excellent customer service and human relations skills, which support the City of Brighton's mission and values.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from assigned Police Department staff and supervisor, usually the Community Services Supervisor or in their absence the Police Sergeant.

EXAMPLES OF IMPORTANT/ESSENTIAL RESPONSIBILITIES AND DUTIES

The Community Services Officer is a uniformed civilian position within the Police Department.

• Respond to and enforce all Animal Control matters.
• Investigate complaints, patrol city for stray or abandoned animals, conduct impounds, complete quarantines.
• Handle sick, injured, and dead animals.
• Respond to, and control, aggressive animals.
• Respond to and enforce Code Enforcement matters.
• Inspect and identify code violations.
• Enforce pertinent codes, ordinances, laws and regulations.
• Enforces municipal laws and ordinances regarding vehicle parking and abandoned vehicles.
• Takes reports of minor cold crimes including theft, criminal mischief, graffiti, and lost/found property.
• Conducts minor private property traffic accident investigations.
• Helps direct traffic during accident investigations, power outages, special events and other occasions.
• Conducts VIN Verifications.
• Responds to citizen questions, inquiries, and complaints.
• Provide information to violators and the general public regarding codes, laws, and ordinances.
• Maintains accurate records related to citations and violations; prepares a variety of written reports, memos, and correspondence.
• Performs group presentations to schools, organizations and agencies.
• Engage in community feedback events pro-actively and as assigned.
• Assist in the management of large-scale animal service efforts, such as hoarding mitigation and disease outbreak mitigation.
• Performs other duties as assigned.

QUALIFICATIONS SKILLS, KNOWLEDGE, AND ABILITIES

Knowledge of:

• Principles, practices, methods, and techniques of violation investigation and enforcement.
• Municipal and state codes, ordinances, laws, and regulations pertaining to health, safety, and animal control.

Ability to:

• Reading and writing skills in the English language of a sufficient level to accurately complete required reports, forms, and memos.
• Respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner.
• Disengage from combative subjects or situations by using provided self-defense training.
• Operate computers with typing skills sufficient to satisfactorily perform required duties.
• Learn safe and efficient work practices as they relate to animal control, code enforcement, and all other calls.
• Learn City and State codes, ordinances, laws, and regulations pertaining to the position.
• Enforce codes, ordinances, laws, and regulations with impartiality and efficiency.
• Maintain and update records, logs, and reports.
• Work independently in the absence of supervision.
• Communicate clearly, honestly, respectfully and concisely, both orally and in writing.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Comply with rules, regulations, policies, and procedures as described in the Brighton Police Department Policy and Procedure manual.
• Maintain sufficient physical fitness to meet the essential functions of the job.
• Perform other duties as assigned.

Material and Equipment Directly Used:

• Motor vehicle
• Police baton
• Pepper spray
• Conducted energy weapons
• Computer
• Police radio
• Mobile data terminal
• Cellular and standard telephones
• Laptop computer
• Body camera
• Animal catchpole
• Flashlight

PHYSICAL REQUIREMENTS

Must climb over obstacles; climb through openings; jump down from elevated surfaces; jump over obstacles, ditches, and streams; and crawl in confined areas to pursue, search, and investigate. Safely operate a vehicle during both the day and night.

Work in a variety of outdoor weather conditions, which can be extreme. Sit, walk, or stand for prolonged periods of time, under various conditions.

Work in conditions that can be considered highly stressful.

Talk and hear; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must be able to exert in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force frequently to move objects. Work long and varied hours/shifts.

EDUCATION AND EXPERIENCE

• High school diploma or GED.
• Customer service experience is preferred.
• Some inspection and public contact experience is desirable.
• Two years of code inspection and enforcement experience or equivalent experience preferred.
• Demonstrated experience working with or training animals, preferably in a public organization.

SPECIAL REQUIREMENTS

• Must be at least 18 years of age.
• Possession of a valid Colorado Driver’s License with a Clear or Acceptable Motor Vehicle Record as described in the City of Brighton Policy and Procedure 17-001.
• Bilingual English/Spanish preferred.
• Sufficient physical fitness to meet the essential functions of the job.
• Completion of FEMA ICS 100 and IS 700 training within six (6) months of hire.
• Successful completion of the Police Department’s field training program for Community Services Officer prior to certification for solo service duties.
• Possession of, or ability to obtain, state certification as an Animal Control Officer within 18 months of employment.
• Possession of or completion of approved code enforcement officer certification within 24 months of employment.
• Successfully pass background check, psychological exam, polygraph, and physical.