Community Service Aide

Bullhead-City,-Arizona; Bullhead City (AZ); On-site; USD 38,000 - 50,000; Full time

Job summary

Bullhead City Police Department is seeking an entry-level Public Safety Support role to assist in Patrol Services, animal enforcement, booking, transportation, and general public safety tasks.

The position provides experience across police operations, municipal code enforcement, and community interaction, with a focus on training and development within public safety services.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED.
• No prior law enforcement experience required, but must be able to pass a background investigation.
• Valid Arizona Driver License; CPR/First Aid certification within six months of hire; training as required for assigned duties.

Responsibilities

• Animal enforcement duties, including investigations, citations, and reports.
• Process prisoners entering the City holding facility; fingerprints, photographs, and booking information.
• Safely transport prisoners to facilities, courts, and other locations; maintain documentation.
• Respond to non-emergency requests for service; support department operations with administrative tasks.
• Maintain records, prepare reports, and assist with community events and public outreach.

Skills

Customer service

Report writing

Communication

Public interaction

Education

High School Diploma or GED

Job description

STATEMENT OF THE JOB

Under general supervision, performs a variety of civilian public safety support functions for the Police Department,primarily within the Patrol Services Bureau. Duties include animal enforcement activities, prisoner booking and transportation, customer service, report taking, records support, and other operational support services.

This position is designed to provide entry-level exposure to law enforcement operations and public safety services while supporting the mission of the Police Department. Employees may be assigned to a variety of functions and are expected to develop a broad understanding of police operations, municipal code enforcement, public interaction, and criminal justice processes.

ESSENTIAL FUNCTIONS

Animal Enforcement

• Patrols the City to investigate animal-related complaints and violations of City ordinances.
• Captures, transports, impounds, and cares for domestic animals.
• Investigates animal welfare complaints, nuisance animal complaints, animal bites, and related incidents.
• Issues warnings, notices, and citations as authorized.
• Explains applicable ordinances and regulations to the public.
• Prepares reports and maintains records related to animal enforcement activities.
• Testifies in court as required.
• Assists with animal quarantine procedures and other animal control functions.
• Performs humane euthanasia of animals when authorized and properly certified.

Prisoner Booking and Detention Support

• Processes prisoners entering the City holding facility.
• Obtains fingerprints, photographs, and required booking information.
• Enters information into records management systems.
• Searches prisoners and inventories personal property.
• Monitors prisoner activity and welfare while in custody.
• Maintains holding cells and related facilities in accordance with department procedures.
• Coordinates prisoner releases and transfers.

Prisoner Transportation

• Safely transports prisoners to correctional facilities, courts, medical facilities, and other authorized locations.
• Applies restraints and follows prisoner transport procedures.
• Inspects transport vehicles and equipment.
• Maintains required documentation related to prisoner transportation activities.

Police Support Services

• Responds to non-emergency requests for service as assigned.
  Responds to, investigates, and reports minor motor vehicle collisions.

• Takes selected reports and gathers information for follow-up by sworn personnel.
• Conducts limited follow-up investigations as assigned.
• Maintains records and prepares reports.
• Assists with community events, crime prevention activities, and public outreach programs.
• Supports department operations through administrative and customer service functions.

General Duties

• Utilizes public safety radio, TASER, OC, handcuffs, bulletproof vest, and other related equipment.
• Maintains confidentiality of sensitive information.
• Operates department vehicles and equipment safely.
• Complies with all department policies, safety procedures, and City regulations.
• Represents the City in a professional manner consistent with the City's PRIDE values.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Must be 18 years of age or older

Education

High School Diploma or GED.

Experience

No prior law enforcement experience required, but must be able to pass a background investigation.

Previous customer service, animal handling, public safety, corrections, security, military, or related experience is desirable.

Licenses and Certifications

• Valid Arizona Driver License.
• Ability to obtain CPR/First Aid certification within six months of hire.
• Ability to obtain certifications required for assigned duties.
• Ability to successfully complete department-provided training programs.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of

• Basic customer service principles.
• Modern office practices and computer applications.
• English grammar, spelling, and written communication.

Skill in

• Communicating effectively with the public.
• Preparing accurate reports and documentation.
• Using computer systems and software applications.
• Maintaining professional working relationships.

Ability to

• Learn applicable laws, ordinances, policies, and procedures.
• Interact professionally with individuals from diverse backgrounds.
• Work independently and exercise sound judgment.
• Handle stressful situations calmly and professionally.
• Learn and perform a variety of public safety support functions.
• Maintain confidentiality and professionalism.

PHYSICAL DEMANDS

Work requires standing, walking, bending, lifting, carrying, animal handling, prisoner handling, operating vehicles, and performing duties in both office and field environments. Employees may be required to lift or move objects and animals weighing up to 50 pounds independently and heavier loads with assistance.

WORK ENVIRONMENT

Work is performed in office, field, kennel, detention, and outdoor environments. Employees may be exposed to adverse weather conditions, animal-related hazards, infectious diseases, prisoners, and stressful situations. Evening, weekend, holiday, and on-call work may be required.

CAREER DEVELOPMENT OPPORTUNITY

This position provides employees with exposure to various Police Department functions and may serve as a developmental opportunity for individuals interested in future careers in law enforcement, public safety, animal enforcement, detention services, or related criminal justice professions.

DISCLAIMER

The statements contained herein describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities, duties, and qualifications required. The City reserves the right to revise this classification as operational needs change.