Community Services - Navigator

The Bridge of Central Massachusetts; Worcester (MA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Professional development opportunities

Generous paid time off

Tuition reimbursement

Medical, dental and vision insurance

403(b) retirement plan with employer match

Life insurance

Eligible for Public Student Loan Forgiveness Program

Job summary

The Bridge of Central Massachusetts is seeking a Community Services Navigator to provide case management and direct outreach support. This role involves working with individuals who have mental health disorders and coordinating treatment with community agencies.

Qualified candidates will have at least 2 years of relevant experience and must possess a valid driver’s license. The position offers a competitive pay rate, generous paid time off, and various benefits including health insurance and retirement plans.

Qualifications

• At least 2 years of experience working with or having lived experience with homelessness and mental illness.
• Valid driver’s license with reliable transportation.
• Excellent communication and organizational skills.

Responsibilities

• Provide case management and support to assigned caseloads.
• Coordinate treatment with community agencies and families.
• Assist with transportation to medical appointments.
• Participate in an on-call rotation.

Skills

Communication skills

Documentation skills

Time-management

Organizational skills

Education

High School Diploma or equivalent

Job description

Description and Responsibilities

Open Sky’s Community Supports Program is a Mass Health funded navigator service that provides case management and care coordination to individuals in the community. Individuals served in the program must have a mental health disorder or co-occurring disorder and be considered at high risk for admission to a 24-hour treatment setting.

The Community Services Navigator will provide case management and direct outreach support to their assigned caseloads, which consist of members enrolled in the Community Services Program, Recovery Support Navigation, Behavioral Health Justice Involved program, and/or Community Support Program for People Experiencing Chronic Homelessness.

Other Key Responsibilities

• Develop a support plan with the member that guides services in a way that is consistent and supportive of other existing comprehensive care plans. Complete all assessments and support plans according to prescribed timelines and specifications.
• Act as a liaison between members, community agencies, and families to coordinate treatment, including employment and education entities, care coordination entities, emergency service providers, outpatient clinics, and others. Work collaboratively with medical and behavioral health providers to obtain any active comprehensive care plans that the member may have.
• Provide temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources.
• Participate in an on‑call rotation.

Qualifications

• High School Diploma, GED, or equivalent, required.
• Valid driver’s license with acceptable driving history and reliable, insured transportation.
• Minimum of at least 2 years’ experience working with or having lived experience with homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, and underserved populations, required.
• Excellent communication, documentation, time‑management, and organizational skills required.

Benefits

• Excellent supervision (individual and group), professional development, and training opportunities.
• Generous paid time off plan – 29 days (almost 6 weeks) in the first year, including 12 paid holidays; increases to 32 days in the second year, and the current maximum is 43 days (over 8 weeks).
• Tuition reimbursement program for higher education and various human services certifications.
• Medical, dental and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Life insurance (100% employer‑paid).
• Eligible employer for the Public Student Loan Forgiveness Program.
• And more.

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled veteran status.

Base Rate

USD $22.07/hr.