Community Compass - Navigator

The Bridge of Central Massachusetts; Worcester (MA); On-site; USD 25,082 - 35,724; Full time

Benefits offered by this job

Excellent supervision

Paid time off

Tuition reimbursement

Health insurance

403(b) retirement plan

Life insurance

Student loan forgiveness

Job summary

Open Sky Community Services is seeking a Community Compass Navigator to provide case management and direct outreach to high‑risk individuals in Central Massachusetts. You will coordinate care with medical and behavioral health providers and partner agencies to ensure comprehensive support plans are implemented.

Responsibilities include developing support plans, coordinating treatment, assisting with transportation, and participating in on‑call rotations.

Qualifications

• High School Diploma, GED or equivalent required.
• Valid driver’s license with acceptable driving history and reliable, insured transportation.
• Minimum of two years’ experience working with or living experience with homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, and underserved populations, required.
• Excellent communication, documentation, time management and organizational skills required.

Responsibilities

• Develop a Support Plan with the member that guides services in a way that is consistent and supportive of other existing comprehensive care plans. Complete all assessments and support plans according to prescribed timelines and specifications.
• Act as a liaison between members, community agencies, and families to coordinate treatment, including employment and education entities, care coordination entities, emergency service providers, outpatient clinics, and others. Work collaboratively with medical and behavioral health providers to obtain any active comprehensive care plans that the member may have.
• Provide temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community‑based transportation resources.
• Participate in an on‑call rotation.
• Perform outreach duties as needed.

Education

High School Diploma, GED or equivalent

Job description

Description and Responsibilities

Open Sky’s Community Compass Program is a Mass Health funded navigator service that provides case management and care coordination to individuals in the community. Individuals served in the program must have a mental health disorder or co-occurring disorder and be considered at high risk for admission to a 24‑hour treatment setting.

The Community Compass Navigator will provide case management and direct outreach support to their assigned caseloads, which consist of members enrolled in the Community Compass Program, Recovery Support Navigation, Behavioral Health Justice Involved, and/or Community Support Program for People Experiencing Chronic Homelessness.

Other Key Responsibilities

• Develop a Support Plan with the member that guides services in a way that is consistent and supportive of other existing comprehensive care plans. Complete all assessments and support plans according to prescribed timelines and specifications.
• Act as a liaison between members, community agencies, and families to coordinate treatment, including employment and education entities, care coordination entities, emergency service providers, outpatient clinics, and others. Work collaboratively with medical and behavioral health providers to obtain any active comprehensive care plans that the member may have.
• Provide temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community‑based transportation resources.
• Participate in an on‑call rotation.
• Perform outreach duties as needed.

Qualifications

• High School Diploma, GED or equivalent, required.
• Valid driver’s license with acceptable driving history and reliable, insured transportation.
• Minimum of two years’ experience working with or living experience with homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, and underserved populations, required.
• Excellent communication, documentation, time management and organizational skills required.

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti‑racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for all.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence‑based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma‑informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self‑care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the door to possibility and begin your career with Open Sky today!

Benefits

• Excellent supervision (individual and group), professional development, and training opportunities.
• Generous paid time off plan – you start with 29 days (almost 6 weeks) in your first year, including 12 paid holidays. Increases to 32 days in your second year, and the current maximum is 43 days (over 8 weeks).
• We pay for your higher education! Ask about our tuition reimbursement program, and reimbursement for a variety of human services certifications.
• Medical, dental and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Life insurance (100% employer‑paid).
• Eligible employer for the public student loan forgiveness program.
• And more.

Open Sky celebrates diversity and is proud to be an equal opportunity employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled veteran status.

Base Rate: USD $22.07/hour.