Community Services Front Desk Specialist

Cincy CAA; Cincinnati, Northern (OH, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Cincinnati-Hamilton County Community Action Agency (CAA) is hiring a Receptionist in Cincinnati, OH. The role is the first point of contact for clients seeking assistance through CAA’s Community Services Programs, delivering excellent customer service, managing front desk operations, and coordinating with staff to ensure smooth program delivery.

The ideal candidate will have a high school diploma, strong MS Office skills, and prior customer service experience, with preference for experience in

Qualifications

• High school diploma or equivalent; additional education or training in office administration is a plus.
• Previous receptionist or customer service experience preferred.
• Experience in social services and familiarity with energy assistance programs is a plus.
• Bilingual English/Spanish preferred but not required.
• Strong computer skills with proficiency in Microsoft Office Applications (Word, Excel, Outlook).

Responsibilities

• Greet and assist clients in a professional and courteous manner.
• Issue visitor badges and register visitors as required.
• Answer and direct phone calls, providing information about programs and services.
• Assist clients with completing applications and scheduling appointments.
• Maintain accurate records of client interactions and appointments.
• Place outgoing calls to conduct client service surveys.
• Coordinate with program staff to ensure smooth operations.
• Maintain reception area clean and presentable.
• Perform general administrative duties such as filing, data entry, and mail distribution.
• Handle confidential information with discretion and in compliance with privacy regulations.
• Assist with special events.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Education

High school diploma or equivalent

Office administration training (plus)

Tools

Microsoft Word

Excel

Outlook

Job description

Cincinnati-Hamilton County Community Action Agency (CAA) is hiring a Receptionist in Cincinnati, OH. The role is the first point of contact for clients seeking assistance through CAA’s Community Services Programs, delivering excellent customer service, managing front desk operations, and coordinating with staff to ensure smooth program delivery.

The ideal candidate will have a high school diploma, strong MS Office skills, and prior customer service experience, with preference for experience in