Community Services Coordinator - Coach Education

USTA National Headquarters; Austin (TX); Hybride; USD 52 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work model with flexiblity

Medical, dental, vision insurance

Paid time off and holidays

401(k) and learning programs

Résumé du poste

USTA Texas is seeking a Community Services Coordinator to drive growth of tennis locally by consulting with providers and empowering organizers. The role focuses on managing USTA Coaching initiatives, workshops, and partnerships within the Greater Austin or Houston areas.

Residency in the territory is required; travel and weekends are part of the job. You will work with staff and volunteers to expand programs, deliver coaching education, and promote diverse community access to tennis

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in customer care and territory management.
• Proficiency with Google Workspace and Microsoft Office; data management and reporting.
• Ability to travel and work nights/weekends up to ~50%.
• Strong attention to detail and communication skills.
• Experience working with volunteers and cross-functional teams preferred.

Responsabilités

• Provide customer service to tennis providers and organizations to attract, engage, and retain participation.
• Establish, grow, and support key USTA initiatives by gaining support and distribution through local providers.
• Manage Community Services programs as Section Point of Contact for USTA Coaching.
• Manage a schedule of USTA Coaching Workshops, including recruiting Developers and onsite workshops.
• Create and manage opportunities for attending, coordinating, and delivering workshops, events, or meetings.
• Assist facilities and organizations with program information, marketing materials, grant information, and other resources.
• Initiate relationships with non-traditional tennis outlets.
• Manage administrative reporting, data entry, calls, webinars, and training as required.
• Manage CSC budget and any assigned Community Services program budget.
• Work with USTA Section Staff, National Staff, and volunteers.
• Attend meetings as needed and perform additional duties as assigned.

Connaissances

Customer care

Territory management

Google Workspace

Microsoft Office

Data management

Reporting and analysis

Formation

Bachelor’s degree

Description du poste

Who We Are

The USTA Texas section office is located in Austin, TX, and is a not-for-profit volunteer organization devoted to promoting and developing the growth of tennis in Texas. Since 1895, USTA Texas has been a section of the United States Tennis Association, the governing body of tennis in America. USTA Texas is the third-largest of the USTA sections and features tennis programs for juniors, adults, and seniors at the beginning, recreational, and competitive levels.

USTA Texas Home Page: http://www.usta.com/texas

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate.

The Role

The Community Services Coordinator (CSC) role is central to USTA’s mission, driving the growth of tennis to inspire healthier people and communities. Operating within their designated territory, the CSC provides expert consultation, business development strategies, and customized service to empower local tennis providers and organizers. CSCs proactively identify and cultivate partnerships with non-tennis entities to expand the sport's reach in local and regional markets. CSCs are also required to manage various Community Services programs. At this time, we are specifically seeking candidates with prior experience and knowledge in Coach Education and USTA Coaching. Although knowledge of these programs is not essential, it is a plus. Residency within a designated territory is required (Greater Austin or Greater Houston territory).

Primary Relationships

• Reports directly to the Director of Community Services
• Works with other Section and National staff members to grow USTA programs
• Works with volunteers within the various USTA Texas committees
• Works with Community Tennis Associations (CTAs), Directors of Tennis, Tennis Pros, Tennis Providers,
• High School and Middle School Coaches, PE Teachers, etc.

Principle Accountabilities

• Provide customer service to tennis providers and organizations with the intent to attract, engage, and retain participation and play frequency
• Establish, grow, and support “key” USTA and industry initiatives by gaining support, acceptance, and distribution through local providers
• Manage one or more Community Services programs by serving as Section Point of Contact to the associated National program, specifically USTA Coaching and the broader umbrella of Coach Education
• Manage a schedule of USTA Coaching Workshops, including recruiting Coach Developers, managing workshopsonsite, and marketing scheduled workshops
• Create and manage opportunities for attending, coordinating, and/or delivering workshops, events, or meetings designed to strengthen the local delivery system and to attract, engage, and retain tennis participation
• Assist facilities and organizations with relevant program information, marketing materials, grant information, and other resources as needed
• Assist multicultural and diverse populations with actively promoting tennis opportunities
• Initiate relationships with non-traditional tennis outlets
• Manage administrative reporting, data entry, phone calls, conference calls, webinars, and training as required
• Manage individual CSC budget and any assigned Community Services program budget
• Work positively and cooperatively with all USTA Section Staff, USTA National Staff, and volunteers
• Perform duties as assigned by the Director of Community Services and the Executive Director
• Attend meetings as deemed necessary by the Executive Director, including, but not limited to, in-person and virtual meetings, webinars, quarterly calls, etc., presented by USTA National and USTA Texas.
• Perform additional duties as assigned by the Executive Director and/or direct supervisor

Who You Are

• Authorized to work in the United States; USTA Texas does not provide sponsorships.
• Bachelor’s Degree from an accredited college or university, or equivalent work experience
• Relevant experience in customer care and/or territory management
• Proficiency in Google Workspace, Microsoft Office Suite, and related platforms, with proven ability in data management, reporting, and analysis.
• Ability to travel and work nights and weekends as needed (approx. 50% of the time)
• Ability to learn additional software as needed
• Strong attention to detail
• Task-oriented problem solver
• Exceptional verbal and written communication skills
• Skilled at working in a cross-functional environment with varying stakeholders and decision-makers

Preferred Qualifications

• Prior experience working with USTA, USTA Texas, and/or CTAs
• Background with operating and/or implementing USTA tennis programs, specifically USTA Coaching
• Knowledge of Coach Education strategies, particularly those within the mission of USTA Coaching
• Professional background in non-profit, volunteer-driven organizations
• Demonstrated experience engaging and serving diverse communities
• Experience organizing, managing, and directing large participation events
• On-court tennis training experience
• Ability to leverage data analysis to create effective, community-driven programming strategies
• Ability to successfully work with volunteers and follow non-profit systems of operations
• Skilled in conflict resolution

Physical Requirements

• May require extended time outdoors with temperatures above 90 degrees and below 32 degrees
• May involve lifting and transporting boxes, equipment, or other materials as necessary
• Responsibilities may include the setup and breakdown of event-related materials and equipment

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote work with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, life, and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy, including paid holidays, comp time, and parental leave.
• Plan for your future financially and professionally: 401(k), promotional and growth opportunities, and Learning and Development programs

The salary for this role will be commensurate with education and experience.

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

USTA Texas is committed to developing an inclusive work environment made up of individuals of diverse backgrounds and cultures. USTA Texas is an equal opportunity employer and welcomes applicants without regard to age, race, color, sex (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military status, genetic information, sexual orientation, or gender identity and/or expression. The organization is especially interested in applications from qualified candidates who would contribute to the diversity of all programs.