Community Services Coordinator

Sertoma Star Services; Chicago Heights (IL); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Generous paid time off

12 Paid holidays

Medical/Dental/Vision Insurance Plans

Employer Paid Life/AD&D and Long-Term 

Disability

Employee Assistance Program

403(b) with company match

Tuition assistance

Public Service Loan Forgiveness

Job summary

Sertoma Star Services seeks a Community Services Coordinator to develop and coordinate Home-Based and Day Services for individuals with intellectual and developmental disabilities and mental health needs.

The role is hybrid remote/office with flexible days, evenings, and weekends as required. Requires a bachelor’s in human services and QIDP certification or plan to obtain within six months, plus relevant experience and strong communication skills.

Qualifications

• Bachelor’s in human services required; alternative degree with 30 credit hours in human services approved for QIDP.
• DHSA-certified QIDP or ability to complete certification within 6 months.
• Minimum of one year experience with individuals with developmental disabilities and/or mental illness preferred or achievable within 6 months.
• Strong verbal and written communication skills.
• Valid driver’s license and current auto insurance with acceptable driving record.
• Proficient in computers and Microsoft Office Suite.

Responsibilities

• Develop and implement support services for Sertoma Consumers in Home-Based and Day Services.
• Coordinate Self-Direction, Community Day Services, or related services based on consumer needs.
• Provide direction and training to staff, families, guardians, and volunteers for service implementation and data collection.
• Manage and audit consumer file documentation, agency reports, and billing records for compliance.
• Ensure services comply with DHS Rules, CARF standards, and agency policies.
• Oversee SDA service delivery, monitor agreements and authorizations via visits and calls.
• Assist in arranging and managing PSW services; train on recruitment and communication skills.
• Complete and audit Sertoma documentation, Medicaid waivers, and budget tracking for clients.

Skills

Effective communication

Microsoft Office

Computer literacy

Record keeping

Education

Bachelor’s degree in human services

QIDP Certification (DHSA) or willingness to obtain within 6 months

Job description

(Case Manager / Qualified Intellectual Disability Professional)

Department: Community Day Services

Status: Full-time

Who We Are

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

As the Community Services Coordinator, you will be responsible for the development, implementation, and facilitation of support services to Sertoma Consumers within the Home-Based and Day Services programs. This may include Self-Direction Assistance services, Community Day Services, and/or coordination of other various services in combination, as chosen by the consumer. This position is a hybrid remote/office position and requires a flexible schedule (i.e. days, evenings, and weekends as needed).

Responsibilities

• Develop and implement Implementation Strategy for consumers; assist consumers with goals, outcomes, and objectives as stated in their Person-Centered Plan (PCP).
• Participate in the Discovery Tool process, complete required annual assessments, as necessary, prior to the scheduled annual meeting in order to determine strengths, abilities, needs, interests, preference and choice in service provision.
• Work cooperatively with and provide direction and training to staff, consumers, guardians, families, students, and volunteers, as needed for implementation strategy, data collection, implementation strategy revision, and to ensure appropriate access to services as identified in PCP. Responsible for monitoring and documentation of Implementation Strategy goals.
• Responsible for management and audit of all required consumer file documentation that is assigned (electronic records/paper records.) Also for agency management reports, billing requirements and entry, and other documentation required for compliance with Federal, State, and Agency policy & procedure.
• Ensure delivery and/or coordination of all services in compliance with DHS Rule 117, 119 & 120, CARF standards, agency mission, agency policy & procedure, program guidelines and best practice.
• For SDA services, ensure and monitor provider compliance of Service Agreements & Authorisations through home and site visits, and contact via telephone and virtual platforms. Ensure monitoring activity complies with individual service agreements and Medicaid requirements.
• For SDA services, help guide individuals and families in arranging for, directing, and managing Personal Support Worker (PSW) services. Provide skills training designed to help individuals and families better recruit and hire PSWs, as well as provide information on effective communication and problem-solving skills.
• For SDA services, complete, update and audit all required Sertoma documentation, service agreements, Medicaid waiver, and data for assigned HBS consumers to ensure compliance with monthly allowable maximum budgets and adequate record keeping with funding source and agency requirements.

Qualifications

• Bachelor’s degree in human services field of study required (Alternative Bachelor’s Degree with 30 semester hours in human services areas approved by DHS for QIDP Certification).
• Certification by DHSA as a qualified QID, or the ability to complete training and obtain certification within 6 months.
• Minimum of one year experience working with individuals with developmental disabilities and/or mental illness, preferred, or the ability to reach one year of working experience within 6 months.
• Effective communication skills, both oral and written.
• Valid driver’s licence and documentation of current auto insurance, with an acceptable motor vehicle report.
• Proficient in the use of computers, software applications, and working knowledge of Microsoft Office Suite programs.

Benefits

• Generous paid time off
• 12 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan Forgiveness
• Ongoing training and development opportunities

Health, Safety, and Culture

Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team‑building concept supports both agency goals and employee success.