Community Service Training Supervisor, Jefferson City

UCP Heartland; Jefferson City (MO); On-site; USD 74,501,000 - 77,146,000; Full time

Benefits offered by this job

Generous PTO

9 company holidays

Floating holiday hours

Medical and Dental Insurance

Vision and Long-Term Disability

Advancement opportunities

Job summary

UCP Heartland is seeking a Training Supervisor in Jefferson City, MO to oversee assessments, ensure program quality, supervise staff, and maintain CARF standards for adult day services. The role emphasizes person-centered planning and accurate documentation.

Qualifications include an Associate’s degree and 1+ year experience in staff scheduling or healthcare settings. Monday–Friday, 8:30 AM–4:30 PM with comprehensive benefits are offered.

Qualifications

• Associate’s degree or related field preferred.
• 1+ year of experience in staff scheduling or similar roles.
• Proficiency in scheduling software and Microsoft Office.

Responsibilities

• Oversee completion of assessments, ISPs, data collection, and progress reporting.
• Develop and implement quality functional outcome objectives based on client needs.
• Provide programmatic supervision and address staff performance issues.
• Participate in advocacy to secure additional services and supports for clients.
• Maintain CARF standards and support accreditation efforts.
• Utilize EHR for all applicable documentation.

Skills

Leadership

Staff supervision

Documentation accuracy

Communication

Time management

Problem solving

EHR proficiency

Education

Associate’s degree

Tools

Microsoft Word

Outlook

Excel

EHR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Service Training Supervisor, Jefferson City

Full Time Jefferson City, MO, US

30+ days ago Requisition ID: 1518

Salary Range: $26.00 To $26.00 Hourly

Make a Difference Every Day. Join UCP Heartland.

At UCP Heartland, we empower individuals with disabilities to live their best lives. We're seeking a TRAINING SUPERVISOR to help ensure consistent, person-centered support for those in our Adult Day Service programs.

This position is Monday – Friday, 8:30 AM – 4:30 PM

We are seeking a reliable, organized Training Supervisor to support program quality, supervise staff, and ensure timely, accurate client documentation and outcomes. This role focuses on person-centered planning, staff development, CARF compliance, and advocacy to help clients lead healthy, productive lives.

Key Responsibilities Include:

• Oversee completion of assessments, annual paperwork, ISPs, data collection, and progress reporting; participate in these processes and monitor Training Assistant work to ensure accuracy and timeliness.
• Develop and implement quality functional outcome objectives based on client preferences, needs, and improvement areas.
• Provide programmatic supervision: monitor staff performance, give direct feedback, address issues promptly or refer to the Director of Day Services as appropriate.
• Participate in advocacy to secure additional services, equipment, and supports for assigned clients.
• Maintain CARF standards and support agency accreditation efforts.
• Maintain current knowledge of best practices and local/national trends via continuing education, periodicals, and professional networking.
• Set and achieve annual program development goals.
• Maintain professional, cooperative relationships with clients, families, staff, and external professionals; respond promptly to issues and communications while maintaining confidentiality.
• Use the EHR system for all applicable documentation.
• Perform other duties as assigned.

Skills & Abilities (including soft & relational skills):

• Strong attention to detail and accuracy in documentation and monitoring.
• Leadership and supervisory skills: coaching, performance management, constructive feedback, and conflict resolution.
• Person-centered mindset and advocacy skills to support client needs.
• Excellent interpersonal and relational skills: empathy, patience, cultural sensitivity, diplomacy, and the ability to build rapport with clients, families, and colleagues.
• Effective oral and written communication and active listening.
• Ability to prioritize, schedule time, meet deadlines, and manage competing demands.
• Problem solving, critical thinking, and sound judgment.
• Ability to adapt teaching strategies and materials to individual learning levels; training and staff development skills.
• Basic computer skills: Microsoft Word, Outlook, Excel, and EHR competency.
• Ability to follow policies, procedures, and regulatory standards (CARF).
• Physical ability to assist and transfer adult clients (including those >150 lbs.) using proper assistive devices and mechanical lifts.

What You’ll Bring:

• Associate’s degree, preferably in human services, healthcare administration, or a related field.
• 1+ year of experience in staff scheduling, preferably in a healthcare or social services setting.
• Proficiency in scheduling software and Microsoft Office (Excel, Outlook, Word).
• Strong communication, time management, and problem-solving skills.
• Ability to maintain confidentiality and adapt to changing priorities.

Why Join UCP Heartland?

• Mission-Driven Culture: Be part of a passionate team dedicated to empowering lives.
• Collaborative Environment: Work with supportive leadership and cross-functional teams.
• Make an Impact: Your work directly contributes to care continuity and quality of life.

WHAT DO WE OFFER?

• Generous PTO policy PLUS 9 company holidays and 16 Hours of Floating Holiday hours for benefits eligible employees!
• Excellent benefits including Medical and Dental Insurance!
• Company Paid Vision and Long-Term Disability!
• Opportunities for advancement