Community Service Professional 1-3

State of Louisiana; Monroe (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Northeast Delta Human Services Authority (NEDHSA) in Monroe, LA, seeks a Community Service Professional 1-3 to support intake, referrals, and service coordination for individuals with mental health, developmental disabilities, and addiction concerns. The role involves interviewing families, completing intake forms, coordinating with partners, and ensuring accurate documentation.

NHSC loan repayment eligibility is a key component of the position and career progression is available within the

Qualifications

• Four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• Six years of full-time work experience with one year in health or developmentally disabled services (alternative).
• A bachelor’s degree plus one year of relevant experience; or an advanced degree in relevant fields.

Responsibilities

• Serves as an initial point of contact for individuals, families, healthcare providers, and referral sources.
• Reviews referrals for completeness and enters information in designated systems.
• Interviews individuals and families to gather information on developmental concerns and supports.
• Completes intake questionnaires and screenings per program requirements.
• Identifies needs requiring further assessment or referral.
• Assists individuals in understanding program processes and next steps.

Job description

About This Job

NORTHEAST DELTA HUMAN SERVICES AUTHORITY MISSION:

Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility. Northeast Delta Human Services Authority is seeking a Community Service Professional 1-3.

Job Duties and Other Information

• Serves as an initial point of contact for individuals, families, healthcare providers, community organizations, and other referral sources. Obtains and documents demographic information, referral details, presenting concerns, and other information necessary to initiate the intake process.
• Reviews referrals for completeness and obtains additional information as needed. Enters and maintains referral information in designated electronic systems.
• Interviews individuals and families to obtain information regarding developmental concerns, functional needs, existing supports, and available resources.
• Completes designated intake questionnaires and screening activities in accordance with program requirements.
• Identifies potential needs requiring additional assessment, consultation, or referral.
• Assists individuals and families in understanding program processes, referral requirements, and next steps.
• Communicates with Early Steps personnel, OIDD regional staff, Local Governing Entities, healthcare providers, and other partner agencies regarding referrals and intake activities.
• Reviews records for accuracy, completeness, and compliance with established procedures.
• Maintains information necessary to support reporting on referral volumes, processing timelines, and other performance measures.
• Participates in required training regarding Early Steps, developmental disability services, intake procedures, and applicable program requirements
• Performs other related duties as assigned.

Position-Specific Details

Appointment Type: Job Appointment

Location: Developmental Disabilities Services Office (2324 Armand Connector, Monroe, LA 71201)

Compensation: NEDHSA is a designated approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.

• 2-year Full-Time Clinical Practice: NHSC will pay up to $50,000* for an initial 2 years of full-time clinical practice to clinicians.

(Full-time clinical practice is defined as no less than 40 hours per week, for a minimum of 45 weeks per year.)

Career Progression: As part of a Career Progression Group, vacancies may be filled from this recruitment as a Community Service Professional 1, Community Service Professional 2, or a Community Service Professional 3 depending on the level of experience of the selected applicant(s).

Minimum Qualifications

• Four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• Six years of full-time work experience plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• A bachelor's degree plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification. The official job specifications for this role, as defined by the State Civil Service, can be found here.

Contact Information

For further information about this vacancy, contact: Ms. Janesia Raybon, MPA; Human Resources Director A; Northeast Delta Human Services Authority; 2513 Ferrand Street; Monroe, LA 71201; 318-362-4237 (office).

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave – Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others