Community Service Officer

City of Wichita; Wichita (KS); On-site; USD 52,000 - 72,000; Full time

Job summary

City of Wichita is seeking a Real-Time Information Center operator to support officers, detectives and supervisors. You will monitor police activity, evaluate information, and operate drones and other public-safety technology to aid calls for service and investigations.

The role requires attention to detail, sound judgment, and the ability to work evenings, weekends, and holidays. FAA Part 107 certification is required within six months of appointment.

Qualifications

• Must possess and maintain a valid Kansas driver’s license.
• Must obtain FAA Part 107 Remote Pilot Certificate within six months of appointment and maintain required certifications.
• Must successfully complete RTIC and drone training and demonstrate continued proficiency in assigned systems.

Responsibilities

• Monitors police radio traffic, CAD information, camera systems and other public-safety technology.
• Operates unmanned aircraft systems in support of calls for service and investigations.
• Reviews live and recorded video to locate individuals or vehicles and assist investigations.
• Prepares reports and maintains accurate records of activities and operational outcomes.
• Appears in court to present evidence as required.

Skills

Communication skills

Attention to detail

Drone operations

Education

Bachelor's degree in criminal justice

Four years of related experience

4 years education/experience total

Tools

Police radio equipment

Camera systems

License plate readers

Video review software

Job description

This position provides real-time operational and investigative support to officers, detectives, and supervisors assigned to the Wichita Police Department. Employees monitor police activity, evaluate information, operate drones and other public-safety technology, and communicate timely information to support officer safety and law-enforcement operations. Work requires sound judgment, initiative, attention to detail, and compliance with department policies and confidentiality requirements. Work is performed with minimum supervision, but difficult problems may be referred to a supervisor. Daily work includes sustained monitoring, information searches, video review, report preparation, and remote drone operations.

The days and hours for the open position: Tuesday–Saturday, 0600–1400; Sunday/Monday off
Monday–Friday, 1000–1800; Saturday/Sunday off
Monday–Friday, 1400–2200; Saturday/Sunday off
Wednesday–Sunday, 1200–2000; Monday/Tuesday off

Variable shifts, including evenings, weekends, and holidays and will be determined at hire

Bargaining Unit: Service Employee's International (SEIU)

• Employees within the department of division shall be given first consideration

Posting may close at any time at any time

• Monitors police radio traffic, computer-aided dispatch information, camera systems, automated license plate readers, gunshot-detection alerts, and other public-safety technology.
• Operates police radio equipment to communicate timely information clearly, accurately, and professionally in accordance with department procedures.
• Proactively identifies opportunities to assist with calls for service, developing incidents, wanted persons, and vehicles of interest.
• Searches authorized information systems to locate individuals, vehicles, addresses, and other information relevant to calls or investigations.
• Evaluates and verifies information and communicates timely, accurate information to officers, detectives, dispatchers, supervisors, and authorized partner agencies.
• Operates unmanned aircraft systems in support of calls for service, critical incidents, searches, special events, and other authorized operations.
• Reviews live and recorded video to locate individuals or vehicles, monitor incidents, and assist investigations.
• Retrieves and preserves video and other digital evidence in accordance with department procedures.
• Prepares reports and maintains accurate records of activities, assistance provided, and operational outcomes.
• Appears in court to present evidence and testify as required.
• Maintains the confidentiality and security of criminal-justice information and uses department systems only for authorized purposes.
• Participates in required training and maintains certifications necessary to perform assigned duties.
• These examples are not intended to be all-inclusive.
• The City of Wichita reserves the right to assign additional duties and responsibilities as needed.

• Ability to communicate effectively, orally and in writing.
• Ability to prepare accurate reports.
• Ability to use a computer to access, interpret, and record information.
• Ability to operate police radio equipment and communicate clearly and professionally.
• Ability to perform duties effectively when exposed to sensitive or disturbing information, audio, or video.
• Ability to remain calm, exercise sound judgment, and communicate accurately during emergencies and stressful situations.
• Ability to evaluate information from multiple sources, identify relevant connections, and distinguish verified facts from unconfirmed information.
• Ability to learn and apply knowledge of Wichita streets, landmarks, police beats, and surrounding jurisdictions.
• Ability to analyze situations quickly and objectively to determine the proper course of action.
• Ability to simultaneously monitor radio traffic and information systems, interpret incoming information, and enter data accurately.
• Ability to maintain attention during extended periods of monitoring and video review.
• Ability to recognize opportunities to provide operational support and take appropriate action without waiting for a specific request.
• Ability to work independently and cooperatively with others.
• Must be detail oriented and exercise sound judgment.
• Must maintain confidentiality in the performance of duties.
• Must follow department policies governing information-system use and evidence handling.
• Must not be impaired from testifying credibly in a court of law or from swearing to an affidavit.
• Must obtain an FAA Part 107 Remote Pilot Certificate within six months of appointment and maintain required certifications.
• Must successfully complete department-required RTIC and drone training and demonstrate continued proficiency in assigned systems and operational procedures.
• Must possess and maintain a valid Kansas driver’s license.
• Must be able to perform prolonged computer work and operate drones remotely from the Real Time Information Center.
• Must be able to work assigned shifts, including evenings, nights, weekends, and holidays.

Required Experience and Training

• Possess a high school diploma or equivalent GED.
• Meet one of the following:
  • A bachelor’s degree in criminal justice, criminology, emergency management, intelligence studies, information systems, data analytics, public administration.
  • Four years of experience in law enforcement in a commissioned or non-commissioned capacity, emergency communications, public safety, military service, investigations, intelligence, security operations, crime analysis.
  • A combination of postsecondary education in criminal justice, criminology, emergency management, intelligence studies, information systems, data analytics, public administrationin criminal justice, criminology, emergency management, intelligence studies, information systems, data analytics, public administration, training, or work experience totaling four years.

• Must possess and maintain a valid Kansas driver’s license.
• Must obtain an FAA Part 107 Remote Pilot Certificate within six months of appointment and maintain required certifications.
• Must successfully complete department-required RTIC and drone training and demonstrate continued proficiency in assigned systems and operational procedures.
• Must possess and maintain a valid Kansas driver’s license.
• Must be able to perform prolonged computer work and operate drones remotely from the Real Time Information Center.
• Must be able to work assigned shifts, including evenings, nights, weekends, and holidays.

• Must be legally authorized to work in the United States without the need for sponsorship.

Preferred Experience and Training

• Four years of experience in law enforcement in a commissioned or non-commissioned capacity, emergency communications, investigations, intelligence, or other public-safety operations.
• Two years of experience using computer-aided dispatch, records-management systems, camera systems, automated license plate readers, or other public-safety technology.
• Two years of experience preparing reports and documenting operational activities.
• Possession of a current FAA Part 107 Remote Pilot Certificate.
• One year of experience operating drones in public-safety, military, or commercial operations.

Candidates with the required experience and training will be required to take the following assessments and obtain a passing scores of 75% or higher on pre-employment tests.

• Computer Literacy – Basic
• Data Entry – Alphanumeric (Onscreen)
• Logical Reasoning – Decision Making

• Must successfully pass a criminal-justice background investigation and meet eligibility requirements for access to criminal-justice information systems.