Community Service Officer

Babson College; Wellesley (MA); On-site; USD 31,208 - 44,448; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

403(b) retirement plan with employer 4

Wellbeing programs

Job summary

Babson College is seeking a Community Service Officer (CSO) to operate in the Public Safety Department Communications Center as a call taker and dispatcher. The role may include campus patrols, parking enforcement, escorts, and support for various safety functions.

You will work under a Police Sergeant, gain experience with radio systems, access control, CCTV, and coordinate with local responders in a dynamic, multicultural campus environment.

Qualifications

• High School diploma or GED required.
• 1–3 years in a service industry.
• Hepatitis B vaccination and OSHA-compliant training; must maintain certification.
• Active CPR certification (or completion upon hire).
• Knowledge of public safety practices and community policing.

Responsibilities

• Receive and dispatch emergency calls for police, fire, and EMS.
• Operate dispatch software and coordinate communications between responders.
• Maintain detailed records in high-stress environments.
• Perform parking enforcement and campus escorts.
• Unlock/lock campus buildings; patrol on foot or vehicle as needed.
• Coordinate with local police and fire departments; manage radio communications.

Skills

Public safety knowledge

Communication skills

Record keeping

Situational awareness

CPR certified

Driver's license

Education

High School diploma or GED

Tools

Radio communications

Access control systems

CCTV

Job description

The Opportunity

Working under the supervision of a Police Sergeant, the Community Service Officer (CSO) serves in an unarmed, uniformed security position. The CSO is based in the Public Safety Department Communications Center, functioning as a call taker and dispatcher. The role may also include patrolling the campus on foot or in a vehicle, issuing parking tickets, performing walking or mobile escorts, and supporting various public safety functions.

What You Will Do

As a dispatcher in the Public Safety Department’s Communications Center you will:

• Receive emergency calls, determine the nature and location of incidents, and dispatch police, fire, and emergency medical services using radio, telephone, and computer systems.
• Operate complex dispatch software, coordinate communications, relay information between responders, and provide pre‑arrival instructions.
• Maintain detailed records and operate in high‑stress, shift‑based environments.
• Perform parking enforcement, foot and mobile escorts, and contribute to a safe environment at special campus events.
• Unlock and lock campus buildings daily and patrol the campus on foot or in a vehicle in an unarmed, uniformed capacity.
• Maintain radio communications with police, assign tasks to officers, and coordinate with local police and fire departments.
• Answer routine business and emergency phone calls and operate access control, alarm, and CCTV systems.
• Engage with the Babson College Community through community outreach, crime prevention programming, and training of staff as needed.
• Assist with additional assignments and responsibilities as required.

Qualifications

Required qualifications:

• High School diploma or GED.
• 1–3 years of work experience in a service industry.
• Hepatitis B vaccination and OSHA‑compliant training; must maintain certification.
• Active CPR certification (or completion upon hire).
• Knowledge of modern public safety, police practices, and community policing principles.
• Strong human relations, written, and oral communication skills.
• Ability to analyze situations, maintain radio communications, and enter and maintain records.
• Commitment to the mission of providing law enforcement and security services in a multicultural community.
• Knowledge of problem‑solving methods and familiarity with various campus department procedures.
• Background in security, health and safety, or emergency medical experience is recommended.

How and Where You Will Work

• Flexible hours, schedules, and overtime assignments, including time for virtual or in‑person training, special projects, and community engagement.
• Regular physical exertion and walking required; ability to travel on and off campus.
• Valid unrestricted U.S. driver’s license for one year; must maintain a satisfactory driving record and complete the college vehicle training program within the first 60 days.
• Position designated as a Campus Security Authority (CSA) under the Jeanne Clery Campus Safety Act.

Additional Skills You May Have

• Good mental and physical condition.
• Prior security or dispatching experience (especially in a college or university police department) preferred.
• Experience in a higher education setting preferred.

Pay and Benefits

This non‑exempt position offers an hourly rate of $27.46, with eligibility for performance‑based bonuses. Babson College provides a comprehensive benefits package for full‑time employees working at least 28 hours per week, including:

• Medical, dental, vision, group life, long‑term disability, business travel accident, and mental health insurance.
• Paid time off: 2 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year.
• 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Wellbeing programs, virtual fitness platform, and employee assistance program.