Community Service Officer

City of Riverside; Riverside (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

The City of Riverside Police Department is seeking Community Service Officer(s) to join the patrol division and help provide para-professional and technical civilian police support across divisions. You will assist in liaising with residents, visitors, and businesses, and perform a variety of duties from records processing to field support.

Ideal candidates will have a high school diploma or GED and at least one year of public contact experience in enforcement or protective services.

Qualifications

• High school graduation or satisfactory equivalent (GED).
• At least one year of responsible public contact experience in enforcement of public laws, ordinance, rules or guidelines in a law-enforcement environment, code enforcement, patrolling community parks, police oriented public support, or security patrol and protective services position.

Responsibilities

• Process and prioritize arrest reports for assignment and assist in the completion of arrest packages; follow up on cases that have been returned by the District Attorney’s office for more information.
• Assist records personnel as needed with the processing of permits & licenses; manage security alarm system including permitting, payments, and inquiries.
• Assist in fingerprinting, photographing and interviewing drug, sex, and arson registrants and suspects; create and maintain files for all registrants and handle updates and changes.
• Provide information to the public and other agencies in accordance with applicable laws and departmental policy; access, retrieve, update, purge, and research various law enforcement records and databases to find information.
• Patrol an assigned area of the City; train and direct Police Cadets, Crossing Guards, and Volunteers and participate in activities as needed.
• Issue citations or warnings for violations of California Vehicle Code provisions and parking control ordinances; impound illegally parked or abandoned vehicles; inspect vehicles and sign-off on citations.
• Respond to calls involving minor traffic matters; perform limited crime or accident scene investigations; collect evidence and impound vehicles at traffic accident scenes and gather traffic statistics.
• Respond to and assist with crime scenes; take photographs, lift latent fingerprints, and collect and process evidence; assist in criminal case investigation by conducting follow-up phone calls, database searches, and interviews.
• Collect and manage missing person, juvenile, runaway, and other police reports.
• Conduct home, business, and industry security inspections of property, identifying security problems or conditions that may attract criminal activity.
• Conduct public presentations, including showing videos, power point presentations, and preparing displays and other audio-visual materials for a wide variety of police programs and services; coordinate and participate in police awareness programs for schools, public events, and other special services within the City.
• Organize neighborhood watch groups and maintain databases; recruit, oversee, and train volunteers to support crime prevention efforts.
• Gather and report information from victims of crimes for analysis of circumstances and trends; receive citizen inquiries and requests for law enforcement service at a public counter, over the telephone, and in the field; take preliminary and routine reports.
• Compile information, gather evidence, and testify in court as required.
• Perform various administrative and office tasks for Police department; administers background checks, manages files, promotes services, and assists sworn officers; updates and manages website for department and its services; perform grant related work and place orders.
• Perform other related duties as assigned.

Skills

Public interaction

Customer service

Public safety support

Education

High school diploma or GED

Job description

The City of Riverside Police Department is looking for Community Services Officer(s) to join our team!

The City of Riverside is accepting applications to fill the current vacancy in the patrol division and will create an eligibility list established may be used to fill the current and/or upcoming vacancies within this division or other divisions throughout the department.

The Community Service Officers perform and provide specialized para-professional and technical civilian police support duties in various divisions of the Police Department. Provides support and serves as liaison between the Police Department and residents, visitors, and business operators in Riverside.

This is a journey level classification within the Police Department. Incumbents are expected to have a working knowledge of laws, codes, regulations, Department policies and procedures, and modern office procedures. Incumbents function with a high degree of independent judgment and assist in the training of other civilian personnel as needed. Assigned to the various divisions in the Police Department and may work a varied work shift, including nights, weekends and holidays.

The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification for the Riverside Police Department.

Duties may include, but are not limited to, the following:

• Process and prioritize arrest reports for assignment and assist in the completion of arrest packages; follow up on cases that have been returned by the District Attorney’s office for more information.
• Assist records personnel as needed with the processing of permits & licenses; manage security alarm system including permitting, payments, and inquiries.
• Assist in fingerprinting, photographing and interviewing drug, sex, and arson registrants and suspects; create and maintain files for all registrants and handle updates and changes.
• Provide information to the public and other agencies in accordance with applicable laws and departmental policy; access, retrieve, update, purge, and research various county, state, interstate, and national law enforcement records and databases to find information.
• Patrol an assigned area of the City; train and direct Police Cadets, Crossing Guards, and Volunteers and participate in activities as needed.
• Issue citations or warnings for violations of California Vehicle Code provisions and parking control ordinances; impound illegally parked or abandoned vehicles; inspect vehicles and sign-off on citations.
• Respond to calls involving minor traffic matters; perform limited crime or accident scene investigations; collect evidence and impound vehicles at traffic accident scenes and gather traffic statistics.
• Respond to and assist with crime scenes; take photographs, lift latent fingerprints, and collect and process evidence; assist in criminal case investigation by conducting follow-up phone calls, database searches, and interviews.
• Collect and manage missing person, juvenile, runaway, and other police reports.
• Conduct home, business, and industry security inspections of property, identifying security problems or conditions that may attract criminal activity.
• Conduct public presentations, including showing videos, power point presentations, and preparing displays and other audio-visual materials for a wide variety of police programs and services; coordinate and participate in police awareness programs for schools, public events, and other special services within the City.
• Organize neighborhood watch groups and maintain databases; recruit, oversee, and train volunteers to support crime prevention efforts.
• Gather and report information from victims of crimes for analysis of circumstances and trends; receive citizen inquiries and requests for law enforcement service at a public counter, over the telephone, and in the field; take preliminary and routine reports.
• Compile information, gather evidence, and testify in court as required.
• Perform various administrative and office tasks for Police department; administers background checks, manages files, promotes services, and assists sworn officers; updates and manages website for department and its services; perform grant related work and place orders.
• Perform other related duties as assigned.

Recruitment Guidelines:

Education: High school graduation or satisfactory equivalent (GED).

Experience: At least one year of responsible public contact experience in the area of enforcement of public laws, ordinance, rules or guidelines in a law-enforcement environment, code enforcement, patrolling community parks, police oriented public support, or security patrol and protective services position.

Highly Desired Qualifications:

• Ability to work a 4/10 schedule, and potentially working days, nights, holidays, or weekends.
• Willingness to work field operations / patrol.
• Prior experience taking past crime reports and knowledge of Penal/Vehicle Codes; performing crime scene investigation, including latent fingerprinting and evidence collection; assisting with traffic control; and performing other assigned field operations support duties.

Necessary Special Requirement:

• Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License.
• Ability to pass a thorough and extensive police background prior to appointment.
• May require other licenses or certifications based on area of assignment.

Physical Demands and Working Conditions:

Work is done in a standard office environment and/or in the field with exposure to bodily fluids, chemicals, tools, and potentially hazardous conditions. Employees may interact with staff and/or public and private representatives and will provide professional customer and crime related service. Must be able to climb stairs and lift items up to 50 pounds.

Eligibility List:

The City of Riverside does not reimburse any expenses incurred as a result of this recruitment.

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:

• 1) Completed Employment Application
• 2) Completed Supplemental Questionnaire
• 3) Resume and Letter of Interest

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

The City of Riverside does not provide sponsorship for employment-based work visas. Candidates must be legally authorized to work permanently in the United States without the need for visa sponsorship now or in the future.

An exception may be made if the selected candidate is eligible to work in the United States as a USMCA professional in the TN nonimmigrant classification.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

Positions that require, or may require, a California Commercial Driver's License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:

1. An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at Members - NACES or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/.
2. An advanced-level degree from an accredited US college or university.

The City of Riverside does not provide sponsorship for employment-based work visas. Candidates must be legally authorized to work permanently in the United States without the need for visa sponsorship now or in the future.

An exception may be made if the selected candidate is eligible to work in the United States as a USMCA professional in the TN nonimmigrant classification.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.