Community Service Aide

City of Lancaster (PA); Philadelphia (Philadelphia County); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

The City of Lancaster PA is seeking a Corrections Specialist to provide civilian support to uniformed officers, other staff, and the public in the jail and at police facilities. The role involves security, prisoner supervision, and data entry using computer systems.

Candidates must have a high school diploma or GED, a valid PA driver's license, and proficiency with Microsoft Office. The position requires strong reading, writing, and communication skills, and the ability to work under stress.

Qualifications

• Graduation from High School or completion of a GED is required.
• Possession of a valid Pennsylvania State Driver’s License is required.
• Proven proficiency in knowledge, understanding and use of the Microsoft (or similar) suite of tools (Word, and Excel, Outlook or Lotus Notes) is required.
• Proven ability to perform computer data entry and retrieval is required.
• Ability to employ the use of office equipment including fax machine, copier, stapler, hole punch is required.
• Ability to read, write, speak and comprehend English is required.
• Ability to operate a mechanical control panel requiring the repeated ability to turn spring-loaded switches and push button control switches is required.

Responsabilités

• Provides civilian support to uniformed Police Officers, other police civilian employees and the public both in the field and in various locations at the Police Station.
• Searches for contraband and provides for prisoner security; supervises prisoners in jail and maintains security of assigned areas.
• Transports prisoners, directs vehicle and pedestrian traffic, and responds to emergencies with first aid and safety measures.
• Reads and applies information from prisoner records, maintains reports, and uses computer systems for data entry and record keeping.
• Cleans jail cells and checks for contraband; participates in processing prisoners during booking.

Connaissances

Reading and writing English

Teamwork

Customer service

Stress management

Formation

High School diploma or GED

Outils

Microsoft Word

Microsoft Excel

Outlook

Lotus Notes

Description du poste

Provides civilian support to uniformed Police Officers, other police civilian employees and the public both in the field and in various locations at the Police Station.

• Follows safe practices in the performance of duties.
• Searches for contraband and provides for prisoner security; physically and visually monitors, feeds, processes, and supervises prisoners in jail section; maintains security of various assigned areas involving long periods of sitting and standing.
• Provides custody and security of offenders including observing actions of prisoners, squatting and bending to perform "pat" and "strip" searches of offenders, restraining and securing sometimes intoxicated, uncooperative, and/or assaultive prisoners, and transferring and transporting prisoners by walking or physically escorting.
• Occasionally directs vehicle and pedestrian traffic in two directions by using full body motions such as standing, waving, pointing.
• Responds to emergencies, hearing calls for and calling for help, giving emergency first aid, moving an injured or unconscious prisoner or employee various distances to safety; and uses force to control offenders.
• Reads, reviews, and properly applies information found in prisoner records that is related to the prisoner’s health and safety and to the security of the facility; complies with policies, procedures, rules, and regulations; prepares and maintains computer and document records, forms, and reports.
• Utilizes local and statewide computer programs and software systems to query and perform data entry and maintain various computerized or document databases.
• Enters warrants into a computerized system requiring the use of a computer keyboard; files warrants in file cabinet drawers, requiring bending and standing.
• Utilizes the telephone and police radio to communicate internally and externally with the public, other agencies, and other Bureau employees.
• Cleans jail cells using a mop and bucket; checks cells for contraband in and under various objects including steel beds and sink/toilets.

Education, Training and Experience

• Graduation from High School or completion of a GED is required.

Licenses and Certificates

• Possession of a valid Pennsylvania State Driver’s License is required.

• Proven proficiency in knowledge, understanding and use of the Microsoft (or similar) suite of tools (Word, and Excel, Outlook or Lotus Notes) is required.
• Proven ability to perform computer data entry and retrieval is required.
• Ability to employ the use of office equipment including fax machine, copier, stapler, hole punch is required.
• Ability to employ the use of various electronic and computerized equipment to photograph, fingerprint, and otherwise process prisoners during the booking process is required.
• Proven ability to read, write, speak and comprehend English is required.
• Ability to listen, comprehend, and communicate verbally and in written instruction and other communications in the English language is required.
• Ability to operate a mechanical control panel requiring the repeated ability to turn spring-loaded switches and push button control switches is required.
• Ability to adapt and function in stressful situations and maintain professional demeanor when dealing with uncooperative customers.
• Ability to operate a vehicle on private and public streets is required.
• Proven ability to work as part of a team and to collaborate successfully with others is required.
• Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
• Proven ability to exhibit customer-centered behaviors and to focus on customer needs is required.
• Proven ability to commit to excellence in service and to continuous improvement is required.

Environmental Conditions

• Exposed to inclement weather and extreme temperature, including long periods of standing outdoors.
• Works outdoors and indoors with, or without, heat and/or air conditioning.
• Exposure to noise and pollution.

Safety Equipment Used or Needed

• None

Comments

• Satisfactory passing of drug screening, background investigation, polygraph, and all requirements of the Criminal History Records Act, Chapter 91 of the Pennsylvania Crimes Code is required.
• Successful completion of certification as a CLEAN Terminal Operator is required.
• Works around motorized or moving equipment and machinery.

• Knowledge, skills and/or abilities assessment tests may be conducted as part of the position screening process.

• Pushes and pulls open heavy steel doors to cellblock and other areas.
• This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.