Community Sales Manager

Holiday by Atria; Napa (CA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Paid holidays and PTO

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living is seeking a Sales Manager for our Napa community to drive revenue through proactive lead generation and conversion. You will collaborate with General Managers and the community team to develop and execute a sales plan, while gaining deep knowledge of the local market.

Responsibilities include managing external relationships, analyzing sales data, meeting lead/lease targets, coordinating with referral partners, and maintaining CRM accuracy. Occasional local travel is required.

Qualifications

• Bachelor’s degree in related field or equivalent experience preferred.
• Two years of direct sales experience with a proven track record.
• Skilled at creating relationships via telephone, in-person, networking events, and on-site lead generation.
• Exceptional persuasive problem-solving skills.
• Ability to travel within the local market for lead generation events.
• Proficient with CRM tracking systems and Microsoft Office Suite.
• Must possess valid driver’s license and comply with motor vehicle policy.

Responsibilities

• Manage all aspects of lead generation and maintenance of external relationships to increase community awareness.
• Partner with General Manager/Executive Director to develop and implement a sales and marketing plan.
• Review sales data to set goals and action plans for hitting metrics.
• Meet targets for lead and lease conversions per the sales plan.
• Work with referral partners to convert leads to move-ins.
• Respond to inquiries promptly and keep CRM updated.
• Make outbound calls and conduct tours with prospective residents or families.
• Assist in training community staff on inquiries and tours as needed.
• Support internal referral programs and ensure property is marketable and aligned with standards.

Skills

Direct sales

Relationship building

Communication skills

Persuasive problem-solving

CRM systems

Microsoft Office

Driver's license

Local travel

Education

Bachelor’s degree or equivalent experience

Tools

CRM tracking systems

Microsoft Office Suite

Job description

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

Requirements / qualifications:

• Bachelor’s degree in related field or equivalent experience preferred.
• Two (2) years of direct sales experience with a proven track record of setting goals and achieving results.
• Skilled at creating relationships through various methods of communication including telephone, face to face, networking events, and on-site lead generation events.
• Exceptional persuasive problem-solving skills.
• Demonstrated ability to work under pressure with high demand for results.
• Ability to travel within the local market to attend various events for the purpose of developing lead generation.
• Proficient with CRM tracking systems and Microsoft Office Suite.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company motor vehicle policy

In the role of Sales Manager, you are responsible to achieve revenue goals through lead generation and conversion activities that include developing and maintaining relationships, partnering with General Managers/Executive Directors and the community team, and cultivating a deep knowledge of the customer and the local market.

• Manage all aspects of lead generation, including generation, cultivation, and maintenance of external professional relationships with local influencers to increase awareness, reputation, and knowledge of the community with key decision makers resulting in commitments to refer prospective residents.
• Partner with the General Manager/Executive Director and Divisional sales team to develop and implement a sales and marketing plan.
• Review and analyze available sales data for the community and the market and use this data to create goals and action plans to achieve sales metrics.
• Meet established targets for lead and lease conversion as defined in the sales and marketing business plan for the community.
• Work with paid referral partners, such as A Place for Mom, to develop and convert leads from referral and professional lead generation sources to confirmed move-ins.
• Respond to all potential leads with timely follow-up and ensure the CRM system is up to date.
• Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties.
• Work with General Manager/Executive Director to facilitate training and continuous coaching for any community staff that may need to field an inquiry call or conduct a walk-in or scheduled tour, engaging the community team.
• Make outbound sales calls to potential leads with the intention of scheduling a community visit and move the sales process forward.
• Promote and facilitate on and off-site events that drive lead generation and community tours.
• Manage the community marketing budget and maintain promotional branded material inventory for the community.
• Collaborate with the General Manager/Executive Director to develop and maintain an effective internal referral program with residents.
• Support the General Manager/Executive Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and aligned with Company standards.
• Manage and update CRM system to ensure detailed information is entered from all lead sources.
• Negotiate incentives and terms of rental agreement with prospective residents and/or family members within the Company standard.
• Visit competitors on a regular cadence and maintain information as directed by the Company.
• May perform other duties as needed and/or assigned.