Community Safety & Guest Support Specialist

St.-Anthony-Foundation-; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

St. Anthony Foundation is seeking a Community Safety & Guest Safety professional to help maintain a safe environment for guests, staff, and volunteers in San Francisco. You will respond to emergencies, de-escalate tense situations, monitor areas, and assist with program information.

The role supports trauma-informed safety practices, collaborates with teams, and may involve non-traditional hours and some walking or stair navigation in a busy urban environment.

Qualifications

• Excellent interpersonal, listening, oral, and written communication skills.
• Ability to respond to emergencies and high-pressure situations calmly.
• Experience in conflict de-escalation and crisis prevention training.
• Willingness to work non-traditional hours, including weekends and holidays.
• Comfort with using ICT tools for data entry and reporting.

Responsibilities

• Monitor safety and security, de-escalate when needed to prevent incidents.
• Respond to emergency calls and assist in crisis situations.
• Check buildings and secure areas at start/end of shifts.
• Support events and assist with janitorial duties to maintain safety.
• Provide courteous guest assistance and information about programs.

Skills

Interpersonal communication

De-escalation techniques

Emergency response

Flexible hours

Documentation & data entry

Punctual & reliable

Bilingual capability (Spanish, etc.)

Education

First Aid certification preferred

Crisis Prevention training

Tools

iPads

Job description

St. Anthony Foundation is seeking a Community Safety & Guest Safety professional to help maintain a safe environment for guests, staff, and volunteers in San Francisco. You will respond to emergencies, de-escalate tense situations, monitor areas, and assist with program information.

The role supports trauma-informed safety practices, collaborates with teams, and may involve non-traditional hours and some walking or stair navigation in a busy urban environment.