Community Resources Supervisor (Adult Probation) - Downtown

Harris County; Houston (TX); On-site; USD 71,000 - 74,000; Full time

Job summary

The Harris County Community Supervision and Corrections Department (CSCD) seeks a Community Resources Supervisor to lead staff coordinating employment, education, housing, and supportive services for individuals under supervision. You will ensure procedures are followed, documentation is accurate, and issues are escalated as needed.

Qualified candidates have a bachelor’s degree in criminal justice or related field and at least three years of management experience coordinating community services

Qualifications

• Bachelor’s degree in criminal justice or related behavioral science field.
• Minimum of three (3) years’ management/supervisory experience.
• Experience coordinating community services/resources for justice-involved individuals.

Responsibilities

• Supervise daily activities of Community Resources staff and set priorities.
• Assign referrals, cases, and projects; monitor workload and timelines.
• Provide coaching and guidance on procedures, documentation, and client engagement.
• Review referrals for completeness and route them appropriately.
• Maintain case notes, service plans, referrals, outcomes, and system entries.
• Coordinate with supervision officers, regional staff, and community providers to ensure timely service connections.

Skills

Flexible schedule

Verbal communication

Written communication

Organizational skills

Education

Bachelor's degree in criminal justice

Job description

About The Harris County Community Supervision and Corrections Department (CSCD)

The Harris County Community Supervision and Corrections Department (CSCD) is one of the largest probation departments in the United States, supervising more than 70,000 individuals and employing over 600 staff members across 6 locations. We provide a wide range of services including community supervision, outpatient counseling, cognitive-behavioral programming, and residential treatment, designed to strengthen our clients’ abilities and support their long-term success. With a focus on utilizing evidence-based practices, we aim to improve outcomes and reduce recidivism for all clients under supervision.

Position Overview

Under the direction of the Community Resources Program Manager, supervises the daily work of Community Resources staff who connect individuals under community supervision with employment, education, vocational training, housing, and supportive services. Ensuring established procedures are followed, assignments are completed timely, documentation is accurate, and routine service-delivery issues are resolved or elevated appropriately.

Duties and Responsibilities

• Supervise the daily activities of assigned Community Resources staff and communicate work priorities established by the Community Resources Program Manager.
• Assign referrals, cases, and routine projects; monitor workload, follow-up tasks, and service timeframes; and notify the Program Manager of significant concerns
• Provide day-to-day coaching, instruction, and support to staff regarding approved procedures, documentation requirements, and effective client engagement.
• Review referrals for completeness and appropriate routing and assist staff in resolving routine barriers that delay access to services.
• Conduct routine reviews of case notes, service plans, referrals, outcomes, and required system entries; ensure identified documentation corrections are completed.
• Coordinate with supervision officers, regional staff, internal programs, and approved community providers to support timely service connections and continuity of care.
• Monitor the preparation of routine client progress updates and operational reports and submit them to the Program Manager for review or further action, as required.
• Address routine staff, client, and service-provider concerns professionally; document actions taken and refer to significant personnel, safety, policy, or service issues to the Program Manager.
• Review attendance and timekeeping, conduct staff huddles, support employee onboarding, monitor compliance with established procedures, and elevate recurring workflow concerns to the Program Manager.
• Contribute and help create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with managers, coworkers, subordinates, and members of the public.
• Perform other related duties, as assigned.
• Travels to region offices, as necessary

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail]

Education and Experience

• Bachelor’s degree in criminal justice, or a related behavioral science field
• Minimum of three (3) years’ management/supervisory experience.
• Three (3) years’ work experience coordinating community services/resources to justice involved individuals.
• Three (3) years of lead-worker, supervisory, or comparable experience coordinating the work of others.
• Experience working with justice-involved individuals or other populations with multiple service barriers.

Knowledge/Skills

• Must be willing to work a flexible schedule that may include nontraditional hours.
• Effective verbal and written communication skills.
• Ability to organize work, meet deadlines, and provide clear directions to assigned staff.

Licensure

• Must have a valid Texas Class C Automobile Operator's License and be insured under the Department's automobile insurance program.

NOTE

Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Additional Requirements

• Minimum of three (3) years’ management/supervisory experience working in a criminal justice organization.
• Working knowledge of community supervision, the adult criminal justice system, or community-based services.
• Experience using case management or data collection systems and collaborating with internal teams and community service provider
• Must be willing to work a flexible schedule that may require a non-traditional work schedule
• Must have a valid Texas Class Automobile Operator’s License and must be insured under the Department’s automobile insurance program.
• Excellent verbal and written communication skills.
• Excellent presentation skills.
• Good organizational and time management skills.
• Demonstrate a strong understanding of the adult criminal justice court system, community corrections and supervision and how these two agencies are interrelated.
• Is a community collaborator and has 3+ years demonstrated history of building and sustaining a network of community service providers.

Position Type and Typical Hours of Work

• Regular Full-time
• Hours will be discussed during departmental interview.

• Must be willing to work a flexible schedule that may include nontraditional hours.

Salary

• $6,404.87 Monthly ($36.95 Hourly) - $6,596.11 Monthly ($38.05 Hourly)
• Depends on Qualifications
• Based on 26 Pay Periods

Work Environment and Physical Demands

• While performing the duties of this job, the employee regularly works in an office setting.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk, and hear and visually observe.

Organizational Relationships

• Report To: Community Resources Program Manager

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.