Client Support Coordinator (Adult Probation) - Downtown

Harris County; Houston (TX); On-site; USD 40,000 - 45,000; Full time

Job summary

Harris County CSCD is seeking a Clerk Supervisor to coordinate clerical workflow across a branch, process referrals, and monitor client compliance, working closely with Community Supervision Officers.

The role includes scheduling instructors, managing community service programs, supervising clerical staff, maintaining payroll records, and training staff on registration procedures. Regular overtime may be required.

Qualifications

• High School Diploma or GED.
• Proficient in MS Office suite; Excel, PowerPoint and Word.
• Valid Texas Driver's License or Texas I.D. required.

Responsibilities

• Coordinates with clerical staff to enroll clients in programs and monitor compliance.
• Ensure instructors are scheduled to teach education classes.
• Coordinate duties of Community Service Restitution Program and report hours.
• Assign clerical tasks equitably and handle personnel matters.
• Maintain payroll records and assist with scheduling meetings.
• Train staff on service registration processes and procedures.

Skills

Clerical coordination

Staff supervision

Payroll recording

Education

High School Diploma or GED

Tools

MS Office

Excel

PowerPoint

Word

Job description

About The Harris County Community Supervision and Corrections Department (CSCD):

The Harris County Community Supervision and Corrections Department (CSCD) is one of the largest probation departments in the United States, supervising more than 70,000 individuals and employing over 600 staff members across 6 locations. We provide a wide range of services including community supervision, outpatient counseling, cognitive-behavioral programming, and residential treatment, designed to strengthen our clients’ abilities and support their long-term success. With a focus on utilizing evidence-based practices, we aim to improve outcomes and reduce recidivism for all clients under supervision.

Position Overview:

Coordinates the overall flow of all clerical tasks within his/her assigned Branch/Program. Responsible for receiving client referrals from the CSCD staff; monitoring the participant’s compliance with the program’s expectations; and communicating closely with community supervision officers as participants complete the program and are eligible for completion.

Duties and Responsibilities:

• Coordinates with clerical staff to assure clients are signed up for and enrolled in the DWI Education, Texas Drug Offender Education, DWI Pretrial Intervention, Thinking for a Change and Effective Decision-Making Programs.
• Ensure instructors are scheduled to teach the Department’s education classes.
• Coordinates the duties of the Community Service Restitution Program. Responsible for community service agency compliance and reporting of community service hour’s worked by clients.
• Ensures that clerical tasks are equitably assigned to the Office Assistants.
• Handles special typing requests from Branch/Program Manager and/or Supervisors regarding personnel matters.
• Identifies incidents of poor performance by clerical staff and works with the Client Support Services Supervisor and Ombudsman to manage.
• Conducts performance reviews of clerical staff.
• Maintains inventory records and assures availability of all needed supplies and equipment. Reviews the accuracy and neatness of all clerical work.
• Reports all necessary building and equipment repairs to the appropriate individuals.
• Keeps accurate, up-to-date payroll records for all clerical staff.
• Assists other supervisors with scheduling rooms for meetings or groups to ensure assigned cars are updated and maintained for staff use.
• Train HCCSCD staff on community service registration processes and procedures.
• Coordinate with Fleet Service
• Performs other related duties as assigned.
• Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates and members of the public.
• Work overtime as required.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email

[e-mail]

Education and Experience:

• High School Diploma or GED equivalent from an accredited educational institution.

Knowledge, Skills, and Abilities:

• Proficient in MS Office suite, Excel/PowerPoint/Word.

Licensure:

• Valid Texas Drivers’ License or Texas I.D. is required.

NOTE:

To qualify for this position, required experience, education and skills must be clearly stated in your application's employment history. Resumes are welcome, but we do not use any information provided on your resume to qualify and refer you to the Hiring Department for consideration.

• Preferred: One (1) full year experience as an office assistant with HCCSCD.
• Minimum of one (1) year of experience supervising clerical support staff.
• Working knowledge of CSS

Position Type and Typical Hours of Work:

• Regular Full-time
• Hours will be discussed during departmental interview.
  • Willingness to work flexible hours.

Salary:

• $3,602.39 Monthly ($20.78 Hourly) - $4,008.79 Monthly ($23.13 Hourly)
• Depends on Qualifications
• Based on 26 Pay Periods

Work Environment and

• While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and hear.

Organizational Relationships:

• Reports To:Client Support Services Supervisor

Employment is contingent upon passing a background check.

Due to a high volume of applications positions may close prior to the advertised closing date.