Community Resources Coordinator

BCforward; New York (NY); Hybrid; USD 33,000 - 47,000; Full time

Job summary

BCforward is seeking a Community Resource Coordinator II to support New York counties, bridging members to community and care resources. This remote role offers up to 5 days of field work and occasional onsite options, with a 6-month duration and potential extension based on performance.

The coordinator will assist in coordinating outreach, documenting resources, and supporting nurses and social workers with non-clinical assessments and referrals, helping members navigate social determinants of

Qualifications

• High School diploma or GED required.
• 1–2 years of related experience required.
• Preference given to medical assistants or individuals with patient care experience.

Responsibilities

• Help members connect to known community and care resources in a cost-effective manner.
• Coordinate outreach resources for members and promote awareness of care/services.
• Assist members with community and care resource inquiries and opportunities.
• Support member-related correspondence and educational materials for care facilitation.
• Document and maintain all community resources to meet health plan requirements.
• Provide assistance to the clinical team, including outreach, education, and informal guidance.

Skills

Retinal eye camera

Bone mineral density scanner

Education

High School diploma or GED

Job description

Position: Community Resource Coordinator II

Location: New York Counties to support - Suffold -Erie -Oneida

Duration: 06 Months (Possible Extension or Conversion – based upon your performance & Project Need)

Work Type: Remote – (with option to go onsite) Up to 5 days a week of field work (flexible)

Shift Schedule: Mon – Fri 8 HRS/DAY - Flexible local time | No OT

Pay Rate: $29/hr

Position Purpose:

Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost- effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

Education/Experience:

Requires a High School diploma or GED

Requires 1 – 2 years of related experience

Duties:

Provides support to members to connect them to known community and care resources in a cost- effective manner

Supports the coordination of community outreach resources available to members and promotes awareness of care/services

Serves as support for members on community and care resource inquiries and opportunities available to members

Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection

Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements

Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support

Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization

Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization

Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach

May make visits to individual homes and/or community organizations

Working Knowledge of Social Determinants of Health (SDOH) barriers

Performs other duties as assigned

Complies with all policies and standards

MINIMUM QUALIFICATIONS

Education and Experience

• Requires a High School diploma or GED
• Requires 1 – 2 years of related experience

Years of experience required:

1-2 years of related experience. Preference given to medical assistants or individuals with patient care experience

Top Skills:

• Experience using a retinal eye camera
• Experience using a bone mineral density scanner