Community Resource Specialist - SUD Bridge Clinic

Mass General Brigham; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals to advance our mission.

The Community Resource Specialist (CRS) will join a multidisciplinary team at the SUD Bridge clinic, providing timely resource research and coordination for adults with substance use disorders. Onsite, you will support care teams by identifying housing, transport, and mental health resources while ensuring documentation in the EHR.

Qualifications

• High school diploma or equivalent required; associate degree in a related field preferred.
• 2 years’ work experience, preferably in the substance use disorder field
• Strong interpersonal and communication skills
• Flexibility to adapt to program evolution and shifts in prioritization
• Ability to work independently with minimal supervision, as well as part of a cohesive team
• Demonstrated organizational and time management skills
• Ability to learn new technology systems to communicate and document patient cases

Responsibilities

• Research resources available for adult patients with substance use disorders and/or behavioral health treatment needs
• Research community resources available for adult patients with social determinant of health or other needs, including housing resources, food banks, shelters, transportation
• Provide timely turnaround of resources to care teams and promote correct use of resource finding for providers
• Upload’s referral sources to, and maintain, resource database
• Work collaboratively with Bridge clinic physicians, clinical therapists, and recovery coaches
• Identify accessible providers for patients considering insurance coverage, geography, availability to accept new patients
• Coordinate referrals to internal and external resources
• Triage services requests and forward them to other program services as necessary
• Communicate effectively with care teams across the Mass General Brigham network and community providers
• Develop strong relationships with community-based mental health providers
• Support resource coordination around other patient service needs
• Track and document encounters, resources provided, and case-related communications in the EHR
• Assist in maintaining patient tracking database
• Assist in providing coverage for other Resource Specialists

Skills

Interpersonal skills

Communication skills

Independent worker

Time management

Education

High school diploma

Associate degree preferred

Job description

Site and Mission

The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

The substance use disorder (SUD) Bridge clinic provides on-site rapid assessment, treatment initiation and stabilization for patients with substance use disorders, with a specific focus on eliminating disparities in access to or retention in treatment by race, ethnicity, or language. The Community Resource Specialist (CRS) will be part of a multi-disciplinary team which includes physicians, a therapist, recovery coaches, an advanced practice provider, and an office-based addiction treatment (OBAT) nurse care manager. The CRS is responsible for working with the care team to assist patients in finding community resources related to ongoing SUD treatment, mental health services, and other community resources related to social determinants of health. The Resource Specialist researches and identifies resources to meet the needs of the individual patient, and communicates the results to the care team, as well as patient when indicated. The position requires a high degree of flexibility, detail orientation, independence, and willingness to provide support to all members of the care team. The position requires strong communication skills and the ability to converse comfortably with patients and their caregivers, practice and program staff, and community agencies.

Responsibilities

• Research resources available for adult patients with substance use disorders and/or behavioral health treatment needs
• Research community resources available for adult patients with social determinant of health or other needs, including but not limited to housing resources, food banks, shelters, community-based self-help meetings, recovery centers, and transportation assistance
• Provide timely turnaround of resources to their care teams and promote correct use of resource finding for providers needing support (e.g., who to reach out to centrally)
• Upload’s referral sources to, and maintain, resource database
• Work collaboratively with Bridge clinic physicians, clinical therapists, and recovery coaches
• Identify accessible providers for patients, considering insurance coverage, geography, availability to accept new patients, specialty areas, etc.
• Coordinate referrals to internal and external resources
• Triage services requests and forward them to other program services as necessary
• Communicate effectively with care teams across the Mass General Brigham network, mental health providers in the community, and Bridge clinic patients
• Develop strong relationships with community-based mental health providers
• Support resource coordination around other patient service needs beyond behavioral health
• Track and document encounters, resources provided, and case-related communications in the respective electronic health record(s)
• Assist in maintaining patient tracking database
• Assist in providing coverage for other Resource Specialists within the department

Qualifications & Experience

• High school diploma or equivalent required; associate degree in a related field preferred.

Required Skills & Competencies

• 2 years’ work experience, preferably in the substance use disorder field
• Strong interpersonal and communication skills
• Flexibility to adapt to program evolution and shifts in prioritization
• Ability to work independently with minimal supervision, as well as part of a cohesive team
• Demonstrated organizational and time management skills
• Ability to learn new technology systems to communicate and document patient cases

Additional Job Details

Department: Substance Use Disorder (SUD) Bridge clinic, BWH Main Campus, 75 Francis Street, Boston.

Schedule: Days, 40-hours, 8:30 to 5pm, onsite.

Compensation: The pay rate for this position starts at $25.00 per hour, with increases based on the candidate's years of experience.

• Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $ - $26.58/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.