Community Resource Specialist, Per Diem

Mass General Brigham; Somerville (MA); Hybrid; USD 64,042,000 - 81,091,000; Full time

Job summary

Mass General Brigham Behavioral & Mental Health is seeking a Resource Specialist to support system initiatives by remotely assisting emergency departments, medical floors, and inpatient units. You will collaborate with the Program Manager and access team to improve patient throughput and access.

You will facilitate referrals, monitor capacity, coordinate with multidisciplinary teams, and document tasks in Epic while assisting with data collection, analysis (Excel), and reporting (PowerPoint).

Qualifications

• Bachelor’s degree required
• Master’s degree preferred
• Concentration in Social Work, Psychology, or Health Care preferred

Responsibilities

• Facilitate referrals for behavioral health care across departments and units
• Monitor system-wide capacity to guide placement
• Coordinate with multidisciplinary teams
• Document and track tasks in Epic or other systems
• Assist with data collection, analysis in Excel, and reporting in PowerPoint
• Handle calls, emails, faxes, and chats from systemwide stakeholders
• Cross-cover central access tasks and inpatient throughput support
• Attend department meetings and assist with other tasks

Skills

Judgement

Organization

Flexibility

Teamwork

Problem solving

Calm under pressure

Mental health knowledge

MS Office

Independent work

Education

Bachelor’s degree

Master’s degree preferred

Social Work / Psychology / Health Care

Tools

MS Office

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGB Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham’s emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Program Manager, the Behavioral & Mental Health access team, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access.

Essential Functions

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units
• Monitor system-wide capacity to help guide placement efforts

Communicate and coordinate with multidisciplinary teams both within and outside of MGB

• Document and track tasks in medical record (Epic) or elsewhere as indicated
• Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint)
• Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders
• Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput)
• Attend department meetings and assist with other department tasks as assigned

Qualifications

• Bachelor’s degree required, master’s degree preferred; concentration in Social Work, Psychology, or Health Care preferred
• Experience with the mental health care field
• Excellent written and verbal communication skills

Skills/Abilities/Competencies Required

• Excellent judgement and organizational skills; evidenced ability to successfully multitask
• Ability to be flexible and resourceful
• Ability to work both independently and as part of a team
• Assessment and problem-solving skills
• Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments
• Familiarity with mental health treatments and services, systems of care and community resources
• Intermediate proficiency in Excel, Word, PowerPoint, and Teams
• Ability to work independently

Additional Job Details (if Applicable)

Work Conditions

• Per diem employees are required to work at least one shift per month and 3 holiday shifts per year. Priority will be given to candidates with weekday (day or evening), overnight, and holiday flexibility as these are the shifts with most common coverage needs.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$22.35 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.