Community Resource Specialist, Per Diem

US Diversity Job Search; Somerville (MA); Hybrid; USD 31,000 - 39,000; Part time

Job summary

Mass General Brigham Incorporated is seeking a Resource Specialist in Behavioral & Mental Health to support system-wide initiatives and improve patient throughput. This role works with the Program Manager and access teams across emergency departments, medical floors, and inpatient units.

You will assist with referrals, data collection, and reporting, and respond to inquiries via phone, email, and Teams. Hybrid work at 399 Revolution Drive is available.

Qualifications

• Bachelor's degree required; master's degree preferred in Social Work, Psychology, or Health Care.
• Experience with the mental health care field.
• Excellent written and verbal communication skills.
• Ability to multitask and work independently or on a team.
• Proficiency with Excel, Word, PowerPoint, and Teams.

Responsibilities

• Facilitate referrals for behavioral health care across EDs, medical units, and inpatient units.
• Monitor system-wide capacity to guide placement efforts.
• Coordinate with multidisciplinary teams within and outside of MGB.
• Document and track tasks in Epic or other systems.
• Assist with data collection, analysis in Excel, and reporting in PowerPoint.
• Respond to calls, emails, and Teams chats from systemwide stakeholders.
• Support admissions, bed searches, and inpatient throughput.
• Attend department meetings and assist with other tasks.

Skills

Communication

Multitasking

Independent work

Problem-solving

Education

Bachelor's degree

Master's degree preferred

Tools

Excel

Word

PowerPoint

Teams

Job description

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGB Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham's emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Program Manager, the Behavioral & Mental Health access team, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access.

Essential Functions

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units
• Monitor system-wide capacity to help guide placement efforts
• Communicate and coordinate with multidisciplinary teams both within and outside of MGB
• Document and track tasks in medical record (Epic) or elsewhere as indicated
• Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint)
• Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders
• Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput)
• Attend department meetings and assist with other department tasks as assigned

Qualifications

• Bachelor's degree required, master's degree preferred; concentration in Social Work, Psychology, or Health Care preferred
• Experience with the mental health care field
• Excellent written and verbal communication skills
• Skills/Abilities/Competencies Required Excellent judgement and organizational skills; evidenced ability to successfully multitask
• Ability to be flexible and resourceful
• Ability to work both independently and as part of a team
• Assessment and problem-solving skills
• Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments
• Familiarity with mental health treatments and services, systems of care and community resources
• Intermediate proficiency in Excel, Word, PowerPoint, and Teams
• Ability to work independently

Additional Job Details (if applicable)

• Work Conditions Per diem employees are required to work at least one shift per month and 3 holiday shifts per year. Priority will be given to candidates with weekday (day or evening), overnight, and holiday flexibility as these are the shifts with most common coverage needs
• Remote Type HybridWork Location 399 Revolution Drive
• Scheduled Weekly Hours 0Employee Type Per DiemWork Shift Rotating (United States of America)
• Pay Range $22.35 - $28.30/HourlyGrade 3

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.