Community Resource Specialist

Mass General Brigham; Somerville (MA); Hybrid; USD 31,000 - 39,000; Part time

Job summary

Mass General Brigham is seeking a Resource Specialist to remotely support behavioral health services across the system. The role focuses on improving patient throughput and access, coordinating care, and collaborating with an access team and stakeholders systemwide.

The position is hybrid, 20 hours per week, Tue–Fri, 11:30 AM–4:30 PM, with a central call line and inbox for BH referrals. Applicants should have a relevant bachelor's degree and 2–3 years in mental health care.

Qualifications

• Bachelor's degree required; master's degree preferred in Social Work, Psychology, or Health Care
• 2-3 years of experience in the mental health care field

Responsibilities

• Facilitate referrals for behavioral health care across MGB EDs, units and inpatient BH units
• Monitor system-wide capacity to guide placement
• Coordinate with multidisciplinary teams across MGB
• Document and track tasks in medical records (Epic) or elsewhere
• Assist with data collection, analysis (Excel), and reporting (PowerPoint)
• Respond to calls, emails, faxes, and Teams chats from stakeholders
• Cross-cover central access tasks (admissions and bed searches) and central disposition
• Attend department meetings and assist with additional tasks

Skills

Communication

Multitasking

Teamwork

Data analysis

Excel

PowerPoint

Teams

Independent work

Problem solving

Clinical knowledge

Education

Bachelor's degree

Master's degree preferred

Tools

Epic

Excel

Word

PowerPoint

Teams

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGB Psychiatry & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Psychiatry & Mental Health Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham’s emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Manager, the Psychiatry & Mental Health access team, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access.

Essential Functions

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units
• Monitor system-wide capacity to help guide placement efforts
• Communicate and coordinate with multidisciplinary teams both within and outside of MGB
• Document and track tasks in medical record (Epic) or elsewhere as indicated
• Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint)
• Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders
• Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput)
• Attend department meetings and assist with other department tasks as assigned

Qualifications

• Bachelor’s degree required, master’s degree preferred; concentration in Social Work, Psychology, or Health Care preferred
• 2-3 years of experience working in the mental health care field

Skills/Abilities/Competencies Required

• Excellent written and verbal communication skills
• Excellent judgement and organizational skills; evidenced ability to successfully multitask
• Ability to be flexible and resourceful
• Ability to work both independently and as part of a team
• Assessment and problem-solving skills
• Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments
• Familiarity with mental health treatments and services, systems of care and community resources
• Intermediate proficiency in Excel, Word, PowerPoint, and Teams
• Ability to work independently

Additional Job Details (if applicable)

Working Conditions

• This part-time shift will be Tuesday - Friday, 11:30 AM - 4:30 PM
• Remote workdays require a stable, secure, quiet, and HIPAA-compliant workspace. This will be confirmed via Microsoft Teams video for all employees

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.35 - $28.30/Hourly

Grade

3

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.