Community Resource Program Manager

Frederick County Government; Frederick (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

Holidays

Health insurance

HSA contributions

Wellness program

Tuition reimbursement

Life insurance

Pension plan

Employee assistance program

Job summary

Frederick County Government is seeking a Program Manager to oversee SOAR operations across MAP, AERS, DSS, and Service Coordination. You will lead interdisciplinary meetings, coordinate intake and assessments, and ensure seamless client flow while reducing duplication and maintaining regulatory compliance.

Responsibilities include budget management, expenditure tracking, and regular performance reporting. You will liaise with the Maryland Department of Aging on programmatic and fiscal

Qualifications

• Associate’s Degree
• 5 years experience in program management, project management, aging and disability service, social services, or related field
• Substitutions for the above-listed required education and experience are a Bachelor’s Degree with 3 years experience as described above; or a High School Diploma (or equivalent) and 7 years experience as described above.

Responsibilities

• Oversee day to day SOAR operations across MAP, AERS, DSS, and Service Coordination
• Lead interdisciplinary SOAR meetings and system flow coordination
• Budget management, expenditure tracking, and required fiscal reporting
• Program data monitoring, performance metrics, waitlist analysis, and reporting
• Coordination with MDOA on programmatic, fiscal, and compliance requirements
• Coordinate intake, screening, assessment, and service alignment processes to ensure seamless client flow and reduce duplication
• Maintain and update program documents, internal procedures, and workflow maps
• Perform other duties as assigned

Skills

Program management

Aging services

Cross-agency coordination

Budget management

Data analysis

Interdisciplinary facilitation

Leadership

Education

Associate’s Degree

Bachelor’s Degree

Job description

Exempt; full-time; 40 hours worked; Monday-Friday; 8:00 a.m.-5:00 p.m.; full benefits; grant funded

This professional class is responsible for overseeing and coordinating the Supporting Older Adults with Resources (SOAR) operations across multiple programs and agencies providing leadership, operational oversight, and cross agency visibility to support a unified, person-centered continuum of care. Positions in this class manages intake, screening, assessment, and service alignment processes with an emphasis on reducing duplication and maintaining regulatory compliance. Coordinates directly with Maryland Department of Aging regarding all referred expenditures related to Home Supports Program (HSP), the HSP waitlist, and Service Coordination. The Program Manager leads interdisciplinary meetings, monitors key operational metrics, and ensures consistent documentation and reporting across MAP, AERS, DSS, and Service Coordination for Seniors.

NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
  • Vesting after 5 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

• Oversee day to day SOAR operations across MAP, AERS, DSS, and Service Coordination
• Lead interdisciplinary SOAR meetings and system flow coordination
• Budget management, expenditure tracking, and required fiscal reporting
• Program data monitoring, performance metrics, waitlist analysis, and reporting
• Coordination with MDOA on programmatic, fiscal, and compliance requirements
• Coordinate intake, screening, assessment, and service alignment processes to ensure seamless client flow and reduce duplication
• Maintain and update program documents, internal procedures, and workflow maps
• Perform other duties as assigned

To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Associate’s Degree
• 5 years experience in program management, project management, aging and disability service, social services, or related field

Substitutions for the above-listed required education and experience are a Bachelor’s Degree with 3 years experience as described above; or a High School Diploma (or equivalent) and 7 years experience as described above.

KNOWLEDGE/SKILLS/ABILITIES

A successful incumbent operating in this role displays the following:

• Knowledge of aging services programs and regulations
• Knowledge of intake, screening, assessment, and service alignment processes
• Knowledge of program management and performance monitoring practices
• Knowledge of fiscal operations related to aging programs
• Skill in program coordination and operational oversight
• Skill in Interdisciplinary facilitation and communication
• Skill in data analysis, performance monitoring, and reporting
• Skill in documentation, workflow development, and procedural maintenance
• Ability to ensure regulatory and programmatic compliance
• Ability to manage complex, multi-agency service coordination processes
• Ability to exercise leadership without formal supervisory authority
• Ability to evaluate and enhance operational efficiency

PREFERENCE MAY BE GIVEN FOR:

• Current Frederick County Government employee
• Program Management work experience within a local or state government
• Work experience in aging services

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• While working in this position the employee is required to frequently sit, walk, lift up to 20 pounds, reach, and perform repetitive motions
• While working in this position the employee is required to consistently work indoors and occasionally work outdoors
• Ability to arrange own frequent travel to meetings, work locations, and events as needed, including occasional urgent or time sensitive situations

KIND OF EXAMINATION (may include):

1. An evaluation of training and experience
2. One or more interviews