Community Resource Coordinator III

Cenetene Corporation; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming community health for millions. In this role, you'll connect individuals with essential resources, support care management, and engage with diverse communities. Your expertise in social determinants of health will be invaluable as you work autonomously in a dynamic environment. This position offers flexibility with various work schedules and a comprehensive benefits package, making it an exciting opportunity for those passionate about community engagement and support.

Benefits

Health Insurance

401K

Tuition Reimbursement

Paid Time Off

Flexible Work Schedules

Qualifications

• 2 - 4 years of related experience in community resource connection.
• Experience engaging with marginalized communities and individuals experiencing homelessness.

Responsibilities

• Connect members to community resources and provide health education.
• Conduct assessments to refer members to appropriate services.

Skills

Community Engagement

Social Determinants of Health (SDOH)

Case Management

Communication Skills

Education

High School Diploma or GED

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Candidate must reside in or be willing to travel throughout Greensboro, NC and surrounding areas, including Charlotte, Raleigh-Durham, and counties such as Rockingham, Guilford, Randolph, Forsyth, Stokes, Yadkin, and Surry. Nearby counties will also be considered.

**Position Purpose:** Works with care management team on community resource connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and works with the care team to identify member community support and provide health education as appropriate.

+ Provides ongoing support to members to connect them to known community and care resources in a cost-effective manner

+ Supports the coordination of community outreach resources available to members and promotes awareness of care/services

+ Serves as experienced support for members on community and care resource inquiries and opportunities available to members

+ Utilizes in-depth knowledge of community resource connection activities and resource opportunities

+ Supports member related correspondence and educational materials to assist in the facilitation of a successful community connection

+ Works with care management team on escalating community resource requests and inquiries to management and identifying member community support

+ Documents and maintains community resources to ensure standards of practice and policies are in accordance with health plan requirements

+ Provides support to the clinical team of nurses and social workers with activities including, but not limited to outreach, community education, evidence-based guidance, and member support

+ Conduct non-clinical general health assessments in order to refer members to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization

+ Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization

+ Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach

+ May make visits to individual homes and/or community organizations

+ Working Knowledge of Social Determinants of Health (SDOH) barriers

+ Performs other duties as assigned

+ Complies with all policies and standards

**Education/Experience:** Requires a High School diploma or GED

Requires 2 - 4 years of related experience

**Preferred Qualifications:**

+ Certified Community Health Worker (CHW) certification is preferred but not required.

+ Experience in housing navigation or housing services is desirable; training will be provided for the right candidate.

+ Background in case management or related support services.

+ Comfortable working autonomously in a dynamic and fast-paced environment.

+ Demonstrated experience engaging with individuals experiencing homelessness, living with disabilities, or from marginalized communities.

+ Strong interest in community engagement; enthusiasm for working in the field is a significant plus, as this role is highly community-oriented.

+ Must possess a valid North Carolina driver’s license and have reliable transportation.

Pay Range: $20.00 - $34.03 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act