Community Resource Coordinator II

Centene; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance community connections for its members. This role focuses on linking individuals to essential resources, supporting care management, and conducting outreach to ensure members receive appropriate assistance. With a commitment to improving health outcomes, the organization offers a flexible work environment and a comprehensive benefits package. If you're passionate about community service and have a knack for communication, this position provides a rewarding opportunity to make a tangible difference in people's lives while enjoying competitive compensation and growth potential.

Benefits

Health Insurance

401K

Stock Purchase Plans

Tuition Reimbursement

Paid Time Off

Flexible Work Schedules

Qualifications

• 1-2 years of related experience preferred.
• Strong communication skills in English and Spanish are a plus.

Responsibilities

• Connect members to community resources for effective care management.
• Support coordination of outreach resources and health education.
• Conduct assessments to refer members to appropriate services.

Skills

Communication Skills

Community Outreach

Social Determinants of Health (SDOH)

Education

High School diploma or GED

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

Must live in and have experience within the communities of Washington state. This position supports the following counties: Asotin, Columbia, Walla Walla, Whitman, Garfield.

• Provides support to members to connect them to known community and care resources in a cost-effective manner.
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services.
• Serves as support for members on community and care resource inquiries and opportunities available to members.
• Supports all member-related correspondence and educational materials to assist in the facilitation of a successful community connection.
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements.
• Provides assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance, and member support.
• Conducts non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization.
• Conducts non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization.
• Conducts telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach.
• May make visits to individual homes and/or community organizations.
• Working knowledge of Social Determinants of Health (SDOH) barriers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. Strong communication preferred in both English and Spanish. CHW Certifications a plus.

Pay Range: $17.50 - $27.50 per hour.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.