Community Resource Coordinator II

Randstad USA; Oregon; Remote; USD 28,000 - 36,000; Full time

Job summary

Randstad USA is seeking a compassionate Community Resource Coordinator II to support Health-Related Social Needs (HRSN) under a Medicaid waiver. This remote role bridges healthcare benefits and social determinants of health, coordinating case management and authorizations while engaging members and providers.

The position requires a High School Diploma or GED and at least 1 year in customer service or healthcare coordination.

Qualifications

• High School Diploma or GED required.
• 1+ year of professional experience in customer service, member-facing roles, or healthcare coordination.
• Excellent empathy and compassionate communication with vulnerable populations.
• Strong time management and ability to balance intake work with live communication.
• Remote work self-starter with ability to navigate multiple software tools.

Responsibilities

• HRSN & SDoH Case Management: Coordinate and process social determinants of health (SDoH) service requests under the Medicaid waiver program to connect individuals with essential social support benefits.
• Authorizations & Intake: Review incoming referrals, verify eligibility, and build service authorizations accurately within proprietary software systems.
• Member & Vendor Engagement: Serve as a primary point of contact for members and community service providers/vendors to resolve inquiries, coordinate resources, and guide individuals through service delivery.
• Multi-System Navigation: Manage high-volume request queues across several internal databases and software tools while maintaining data integrity.
• Compliance & Turnaround Times: Consistently meet or exceed stringent state-mandated turnaround times (TAT) and quality assurance metrics in a high-volume environment.

Skills

Empathy

Active listening

Time management

Autonomy

Education

High School Diploma or GED

Job description

We are seeking a compassionate, detail-oriented, and dependable Community Resource Coordinator II to join a collaborative and mission-driven healthcare operations team. In this pivotal role, you will directly support our innovative Health-Related Social Needs (HRSN) program under a state Medicaid waiver, bridging the gap between healthcare benefits and essential social determinants of health (SDoH).

You will play an integral part in meeting critical state turnaround times, alternating between member/vendor engagement and focused data entry/authorizations across multiple software platforms.

Role Overview

• Position Type: 12-Month Contract
• Pay Rate: $23.00 / hour
• Work Location: 100% Remote (Must reside within the designated Oregon service area: Washington, Multnomah, Clackamas, Lane, Linn, or Western Douglas County)
• Schedule: Monday – Friday | 8:00 AM – 5:00 PM PST

Key Responsibilities

• HRSN & SDoH Case Management: Coordinate and process social determinants of health (SDoH) service requests under the Medicaid waiver program to connect individuals with essential social support benefits.
• Authorizations & Intake: Review incoming referrals, verify eligibility, and build service authorizations accurately within proprietary software systems.
• Member & Vendor Engagement: Serve as a primary point of contact for members and community service providers/vendors to resolve inquiries, coordinate resources, and guide individuals through service delivery.
• Multi-System Navigation: Manage high-volume request queues across several internal databases and software tools while maintaining data integrity.
• Compliance & Turnaround Times: Consistently meet or exceed stringent state-mandated turnaround times (TAT) and quality assurance metrics in a high-volume environment.

Requirements & Qualifications

• Education: High School Diploma or GED equivalent required.
• Experience: Minimum of 1+ year of professional experience in customer service, member-facing roles, or healthcare coordination.
• Core Competencies:
• Exceptional empathy, active listening, and compassion when engaging with vulnerable populations.
• Strong time management skills with a proven ability to balance independent task-focused intake work and live communication.
• Self-starter mindset capable of working autonomously and proactively in a remote environment.
• Comfort adapting quickly to new technologies and navigating multiple software tools simultaneously.
• Preferred Qualifications:
• Traditional Health Worker (THW) certification or relevant lived experience navigating community and social health systems.
• Prior remote / work-from-home experience.
• Familiarity with Medicaid guidelines, waiver programs, or healthcare authorizations.