Community Residence Counselor - Intensive Diagnostic Program, per diem

massgeneralbrigham; Belmont (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

The Pavilion at McLean Hospital, part of Mass General Brigham, seeks a Community Residence Counselor (CRC) to provide direct patient care and participate in the therapeutic milieu under the Program Manager. This onsite role supports patients and staff within a structured program.

Responsibilities include rounds, documentation, and collaboration with nurses and clinicians. Per diem, rotating shifts, and a focus on safety and compassionate care define the position.

Qualifications

• High School Diploma or Equivalent required; Bachelor's Degree in related field preferred.
• One year of patient care or related experience preferred, preferably in a psychiatric setting (1-2 years preferred).
• Driver's license (MA, CT, NH, NY, RI, VT) required with ability to meet hospital driving standards.
• Excellent verbal and written communication skills; ability to work as part of a team.
• Basic computer skills to use electronic systems (PRISM); familiarity with Epic preferred.

Responsibilities

• Provides direct patient care under the supervision of the Nurse Manager, Clinical Coordinator, and Charge Nurse.
• Supervises community activities and supports patients in daily routines.
• Maintains documentation and shift notes accurately and promptly.
• Participates in rounds, status checks, and team meetings per program guidelines.
• Follows hospital policies and communicates patient milieu information to staff in a timely manner.
• Assists patients with sleep regulation, appointments, transportation, and personal care as needed.

Skills

Time Management

Verbal and Written Communication

Teamwork

Basic Computer Skills

Epic

PRISM

Driver's License (MA, CT, NH, NY, RI,

Education

High School Diploma or Equivalent

Bachelor's Degree Related Field of Study preferred

Tools

Epic EMR

PRISM System

Job description

Site: The McLean Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Under the direction of the Program Manager, the Community Residence Counselor (CRC) at The Pavilion provides direct patient care and participates in the therapeutic milieu within the scope of defined practice.

Does this position require Patient Care? Yes

Essential Functions

• Provides direct patient care in accordance with the current treatment plan under the supervision of the Nurse Manager, Clinical Coordinator, and Charge Nurse.
• Provides and supervises community activities as needed.
• Remains awake and alert at all times while on duty.
• Assists patients in maintaining and keeping various appointments.
• Completes clear, concise, and timely documentation and shift notes.
• Establishes helpful relationships with patients and maintains professional boundaries.
• Participates in patient rounds, status checks, and team meetings per program guidelines.
• Completes assigned patient care tasks per program guidelines and/or daily assignment sheet.
• Works effectively to manage the therapeutic milieu.
• Provides patients with direction and supervision as needed.
• Follows established hospital and program policies, procedures, and protocols.
• Communicates information regarding the patient milieu and therapeutic environment to appropriate staff in a timely manner.
• Communicates observations related to medication side effects and physical or emotional changes to appropriate medical staff in a timely manner.
• Encourages patients in activities of daily living.
• Assesses sleep patterns and assists patients in developing more appropriate sleep cycles, notifying the clinical team as necessary.
• Completes mandatory annual in-service requirements, including but not limited to CPR and de-escalation training.
• Attends and participates in rounds and case conferences when appropriate.
• Maintains the physical ability required to participate in patient activities.
• Supports residents with daily routines, medication reminders, meal preparation, transportation, and personal care as needed.

Qualifications

Education

High School Diploma or Equivalent required and Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Experience

One-year patient care or related experience preferred, preferably in a psychiatric setting 1-2 years preferred

Knowledge, Skills and Abilities

• Driver's license (MA, CT, NH, NY, RI, VT) is required with the ability to satisfactorily meet and maintain hospital driving standards.
• Time Management,
• Excellent verbal and written communication skills.
• Ability to work as part of a team.
• Maintains a commitment to professional growth and competency.
• All employees must possess basic computer skills to use a variety of electronic or online systems (PRISM) for communication, clinical and administrative purposes.
• Familiarity with Epic preferred.

Additional Job Details (if applicable)

The Pavilion at McLean Hospital is the premiere residential program in the country providing comprehensive diagnostic evaluations for adults 18 and older with a wide range of complex psychiatric illnesses including depression, anxiety, OCD, substance use, and contributing personality issues.

Remote Type

Onsite

Work Location

115 Mill Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$22.40 - $29.73/Hourly

Grade

MCL050

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants wil