Community Residence Counselor - Intensive Diagnostic Program

1600 The McLean Hospital Corporation; United States; On-site; USD 31,000 - 41,000; Part time

Job summary

The Pavilion at McLean Hospital, part of Mass General Brigham, is seeking a Community Residence Counselor to provide direct patient care and support within a structured therapeutic milieu. The role supports residents with daily activities, coordination of appointments, and adherence to treatment plans under supervision of nursing and clinical leadership.

Eligible candidates have at least a high school diploma (bachelor's preferred) and one year of related patient care experience; CPR training

Qualifications

• One year of patient care or related experience, preferably in a psychiatric setting.
• CPR/De-escalation training is required.
• Excellent communication and teamwork skills.
• Ability to work with a multidisciplinary team.
• Basic computer skills; familiarity with PRISM/Epic is helpful.

Responsibilities

• Provide direct patient care under supervision of nursing and clinical staff.
• Coordinate patient activities and appointments.
• Maintain clear, concise, and timely documentation and shift notes.
• Participate in patient rounds and team meetings.
• Support residents with daily routines, medication reminders, and transportation.
• Follow hospital policies and ensure patient safety.

Skills

Patient care

Teamwork

Time management

Communication

Documentation

CPR training

Education

High School Diploma or Equivalent

Bachelor's Degree in Related Field

Tools

Epic

PRISM

Job description

Site

Site: The McLean Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Program Manager, the Community Residence Counselor (CRC) at The Pavilion provides direct patient care and participates in the therapeutic milieu within the scope of defined practice. Does this position require Patient Care? Yes

Essential Functions

• Provides direct patient care in accordance with the current treatment plan under the supervision of the Nurse Manager, Clinical Coordinator, and Charge Nurse.
• Provides and supervises community activities as needed.
• Remains awake and alert at all times while on duty.
• Assists patients in maintaining and keeping various appointments.
• Completes clear, concise, and timely documentation and shift notes.
• Establishes helpful relationships with patients and maintains professional boundaries.
• Participates in patient rounds, status checks, and team meetings per program guidelines.
• Completes assigned patient care tasks per program guidelines and/or daily assignment sheet.
• Works effectively to manage the therapeutic milieu.
• Provides patients with direction and supervision as needed.
• Follows established hospital and program policies, procedures, and protocols.
• Communicates information regarding the patient milieu and therapeutic environment to appropriate staff in a timely manner.
• Communicates observations related to medication side effects and physical or emotional changes to appropriate medical staff in a timely manner.
• Encourages patients in activities of daily living.
• Assesses sleep patterns and assists patients in developing more appropriate sleep cycles, notifying the clinical team as necessary.
• Completes mandatory annual in-service requirements, including but not limited to CPR and de-escalation training.
• Attends and participates in rounds and case conferences when appropriate.
• Maintains the physical ability required to participate in patient activities.
• Supports residents with daily routines, medication reminders, meal preparation, transportation, and personal care as needed.

Qualifications

• Education: High School Diploma or Equivalent required and Bachelor's Degree Related Field of Study preferred. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials

• Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred.

Experience

• One year of patient care or related experience, preferably in a psychiatric setting 1-2 years preferred.

Knowledge, Skills and Abilities

• Time Management.
• Excellent verbal and written communication skills.
• Ability to work as part of a team.
• Maintains a commitment to professional growth and competency.
• All employees must possess basic computer skills to use a variety of electronic or online systems (PRISM) for communication, clinical, and administrative purposes.
• Familiarity with Epic is preferred.
• Ability to drive, including transporting patients, is strongly preferred and may be required based on role and location.

Additional Job Details (if applicable)

The Pavilion at McLean Hospital is the premiere residential program in the country providing comprehensive diagnostic evaluations for adults 18 and older with a wide range of complex psychiatric illnesses including depression, anxiety, OCD, substance use, and contributing personality issues.

Remote Type: Onsite

Work Location: 115 Mill Street

Scheduled Weekly Hours: 24

Employee Type: Regular

Work Shift: Rotating (United States of America)

Pay Range: $22.40 - $29.73/Hourly Grade MCL050

Benefits and Compensation

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.