Community Residence Counselor - Intensive Diagnostic Program

Mass General Brigham Incorporated; Belmont, Northern (MA, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Mass General Brigham Incorporated is seeking a Community Residence Counselor (CRC) at The Pavilion at McLean Hospital in Belmont, MA. Under the direction of the Program Manager, this role provides direct patient care within the therapeutic milieu and follows the current treatment plan.

The position requires rotating day/evening shifts, every other weekend, and involves documentation, teamwork, and patient rounds. A High School Diploma is required; Bachelor's in related field preferred.

Qualifications

• Education: High School Diploma or Equivalent required; Bachelor's degree preferred.
• Experience: 1 year patient care or related experience; psychiatric setting preferred.
• Licenses: Class D Driver's License preferred.

Responsibilities

• Provide direct patient care per the treatment plan under supervision.
• Supervise community activities and assist patients with appointments.
• Maintain clear, concise, timely documentation and shift notes.
• Maintain professional boundaries and develop therapeutic relationships.
• Participate in rounds, status checks, and team activities per guidelines.
• Support residents with daily routines, medication reminders, and transportation.

Skills

Time management

Verbal communication

Written communication

Teamwork

Computer skills (PRISM)

Computer literacy (Epic)

Driving ability

Education

High School Diploma or Equivalent

Bachelor's Degree in Related Field (preferred)

Tools

PRISM

Epic

Job description

Job Summary

Under the direction of the Program Manager, the Community Residence Counselor (CRC) provides direct patient care and participates in the therapeutic milieu within the scope of defined practice.

Schedule

This position follows a rotating schedule of day and evening shifts and requires working every other weekend.

Essential Functions

• Provides direct patient care in accordance with the current treatment plan, under the supervision of the Nurse Manager, Clinical Coordinator, and Charge Nurse.
• Provides and supervises community activities as needed.
• Remains awake and alert at all times while on the job.
• Assists patients in maintaining and keeping various appointments.
• Clear, concise, and timely documentation and shift notes.
• Establishes helpful relationships with patients and maintains professional boundaries.
• Participates in patient rounds, status checks, or teams per program guidelines.
• Completes assigned patient care tasks per program guidelines and/or daily assignment sheet.
• Works effectively to manage the therapeutic milieu.
• Provides patients with direction and supervision as needed.
• Follows established hospital & program policies, procedures, and protocols.
• Communicates information regarding patient milieu/therapeutic environment to appropriate staff in a timely manner.
• Communicates observations related to medication side effects, physical and emotional changes to appropriate medical staff in a timely manner.
• Encourage patients in their activities of daily living.
• Assesses sleep patterns and assists patients to develop more appropriate sleep cycles, notifying the clinical team as necessary.
• Completes mandatory annual in-service requirements, including but not limited to: CPR and de-escalation.
• Attends and participates in rounds and case conferences when appropriate.
• Physical ability for participation in patient activities.
• Support residents with daily routines, medication reminders, meal preparation, transportation, and personal care as needed.

Qualifications

Education High School Diploma or Equivalent required and Bachelor's Degree Related Field of Study preferred.

Can this role accept experience in lieu of a degree? No.

Licenses and Credentials

Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred.

Experience

One year of patient care or related experience, preferably in a psychiatric setting 1-2 years preferred.

Knowledge, Skills and Abilities

• Time Management.
• Excellent verbal and written communication skills.
• Ability to work as part of a team.
• Maintains a commitment to professional growth and competency.
• All employees must possess basic computer skills to use a variety of electronic or online systems (PRISM) for communication, clinical, and administrative purposes.
• Familiarity with Epic is preferred.
• Ability to drive, including transporting patients, may be required based on role and location.

Additional Job Details (if applicable)

The Pavilion at McLean Hospital is the premiere residential program in the country providing comprehensive diagnostic evaluations for adults 18 and older with a wide range of complex psychiatric illnesses including depression, anxiety, OCD, substance use, and contributing personality issues.

Remote Type

Onsite

Work Location

115 Mill Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$22.40 - $29.73/Hourly Grade MCL050

Benefits

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.