Community Residence Counselor - Intensive Diagnostic Program

McLean Hospital; Belmont (MA); On-site; USD 30,000 - 41,000; Part time

Job summary

McLean Hospital's Pavilion program seeks a Community Residence Counselor to provide direct patient care within a structured therapeutic milieu. You will work under supervision to support residents, participate in rounds, and help with daily activities, while maintaining professional boundaries.

The role requires a high school diploma or equivalent, with a bachelor's degree preferred, one year of patient care experience, and a valid Class D driver's license if needed.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• One year of patient care experience; psychiatric setting preferred.
• Valid Class D driver's license preferred.

Responsibilities

• Provide direct patient care under supervision.
• Supervise community activities and milieu.
• Document shift notes clearly and timely.
• Maintain professional boundaries with patients.
• Participate in rounds and case conferences.
• Assist with daily routines, transportation, and personal care.

Skills

Time Management

Verbal & written communication

Teamwork

Professional growth

PRISM computer systems

Epic familiarity

Driving ability

Education

High School Diploma or Equivalent

Bachelor's Degree related field preferred

Tools

PRISM

Epic

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Program Manager, the Community Residence Counselor (CRC) provides direct patient care and participates in the therapeutic milieu within the scope of defined practice.

Patient Care Requirement

Yes

Essential Functions

• Provides direct patient care in accordance with the current treatment plan, under the supervision of the Nurse Manager, Clinical Coordinator, and Charge Nurse.
• Provides and supervises community activities as needed.
• Remains awake and alert at all times while on the job.
• Assists patients in maintaining and keeping various appointments.
• Completes clear, concise, and timely documentation and shift notes.
• Establishes helpful relationships with patients and maintains professional boundaries.
• Participates in patient rounds, status checks, or teams per program guidelines.
• Completes assigned patient care tasks per program guidelines and/or daily assignment sheet.
• Works effectively to manage the therapeutic milieu.
• Provides patients with direction and supervision as needed.
• Follows established hospital and program policies, procedures, and protocols.
• Communicates information regarding patient milieu/therapeutic environment to appropriate staff in a timely manner.
• Communicates observations related to medication side effects and physical and emotional changes to appropriate medical staff in a timely manner.
• Encourages patients in their activities of daily living.
• Assesses sleep patterns and assists patients to develop more appropriate sleep cycles, notifying the clinical team as necessary.
• Completes mandatory annual in-service requirements, including but not limited to CPR and de-escalation.
• Attends and participates in rounds and case conferences when appropriate.
• Maintains the physical ability to participate in patient activities.
• Supports residents with daily routines, medication reminders, meal preparation, transportation, and personal care as needed.

Qualifications

Education

High School Diploma or Equivalent required and Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Experience

One year of patient care or related experience, preferably in a psychiatric setting 1-2 years preferred

Knowledge, Skills and Abilities

• Time Management.
• Excellent verbal and written communication skills.
• Ability to work as part of a team.
• Maintains a commitment to professional growth and competency.
• All employees must possess basic computer skills to use a variety of electronic or online systems (PRISM) for communication, clinical, and administrative purposes.
• Familiarity with Epic is preferred.
• Ability to drive, including transporting patients, may be required based on role and location.

Additional Job Details (if applicable)

The Pavilion at McLean Hospital is the premiere residential program in the country providing comprehensive diagnostic evaluations for adults 18 and older with a wide range of complex psychiatric illnesses including depression, anxiety, OCD, substance use, and contributing personality issues.

Remote Type

Onsite

Work Location

115 Mill Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$22.40 - $29.73/Hourly

Grade

MCL050

Pay Details

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.