Community Relations Specialist

Boston; Boston (MA); Hybrid; USD 52,000 - 72,000; Full time

Job summary

The City of Boston seeks a provisional Outreach Coordinator to identify veterans’ needs and connect them with benefits and services. You will maintain veteran files, engage with community partners, and disseminate information across channels.

Requirements include four years in community relations, strong communication, and proficiency with Microsoft Office. The role emphasizes planning, outreach events, data reporting, and collaboration with media and agencies. Boston residency is required.

Qualifications

• Four (4) years of full-time or equivalent part-time experience in community relations.
• Ability to deal effectively and courteously with the public and governmental agencies.
• Strong computer skills; proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to plan, organize and participate in community outreach events; analyze and evaluate effectiveness; prepare and present statistical data and formal reports.
• Excellent oral and written communication; establish and maintain positive relationships with media, government agencies and the public.
• Ability to exercise good judgment and attention to detail.

Responsibilities

• Maintains a current file of veterans and benefits/services.
• Contacts and meets with organizations, colleges, and businesses.
• Interacts with veterans and dependents about eligibility and information dissemination.
• Conducts surveys and reports on veteran participation and program impact.
• Disseminates information about benefits, programs, and events via media and web pages.
• Coordinates outreach activities with public and private agencies to meet veterans' needs.
• Advises groups seeking funding for veterans programs.

Skills

Community relations

Communication skills

Public outreach

Event planning

Tools

Microsoft Office Suite

Job description

This is a provisional appointment.

Conducts an outreach program designed to identify veterans and determine appropriate responses to their needs.

• Maintains a current file of recently returning veterans and a file of all state, federal, and local benefits and services.
• Contacts and meets with a variety of organizations, community groups, local colleges, and businesses.
• Speaks with veterans and their dependents relative to the dissemination of information; assists veterans in determining their eligibility for benefits.
• Conducts surveys and compiles statistical reports relative to veteran participation in available programs, benefits, and services.
• Disseminates and frequently updates information on all available benefits, programs, and services, special events, and all things pertaining to veterans services in the city of Boston via local and social media including the departmental web page, Facebook, and Twitter account.
• Coordinates outreach activities with private and public agencies that are engaged in providing services to veterans and their dependents; directs activities to ensure the needs of veterans are met.
• Advises and assists various groups seeking to establish programs for veterans by providing information and assistance in obtaining available public and/or private funding.
• Performs related duties as required.

• Applicant must possess four (4) years of full-time or equivalent part-time experience in the field of community relations.
• Must have the ability to deal effectively and courteously with the general public and various governmental agencies.
• Applicant must possess strong computer skills and have proficient knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook programs).
• Applicant must have the ability to plan, organize, and actively participate in community outreach events; to analyze and evaluate their effectiveness; to prepare and present statistical data and formal reports; to communicate effectively both orally and in writing; to establish and maintain positive working relationships with the local media, press, government agencies, community organizations and the general public.
• Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU/RL-17

Hours per week: 35