Community Relations Liaison - Cincinnati

Rogers Memorial Hospital; Cincinnati (OH); Presencial; USD 60.000 - 100.000; Jornada completa

Descripción de la vacante

Rogers Memorial Hospital is seeking an Account Executive to promote Rogers services to community stakeholders. You will serve as a subject matter expert across service lines, leveraging leadership to expand referrals and achieve quotas.

You'll manage a dynamic territory with regular in-person and virtual meetings, develop education events, and maintain documentation in CRM to drive evidence-based growth while upholding Rogers values.

Formación

• Develop and maintain alliances with referring providers.
• Identify new referral opportunities and strategic partnerships.
• Plan and execute proactive growth tactics daily.
• Commit to meeting activity, census, and department objectives.

Responsabilidades

• Develop, manage, and deepen alliances with existing and prospective referring providers; identify new referral opportunities.
• Maintain strategic referent relationships and implement proactive growth tactics daily.
• Conduct regular in-person and virtual meetings; perform cold calling to expand the customer base.
• Coordinate education events, webinars, and on-site tours to promote Rogers services.
• Ensure proper documentation and timely reporting within CRM systems.

Descripción del empleo

Summary

Under the leadership of the Directors of Business Development and other leadership and in partnership with the Account Executive team, the Account Executive (AE) will serve as subject matter expert for each of the Rogers service lines leveraging knowledge and expertise from operational and clinical leadership to promote Rogers services to key stakeholders in the community. This is achieved through territory management using a traditional sales model developing new and maintaining existing referral relationship strategic planning and implementation, meeting and/or exceeding quotas, relationship development, continued self-assessment, and adaptability in an ever-changing marketplace.

Job Duties & Responsibilities

The Account Executive is responsible for developing, managing, and furthering enduring alliances with existing and prospective referring providers; identifying new referral and partnership opportunities; developing, maintaining, advancing strategic referent relationships; developing and enhancing alliance workflow and standards; and planning and implementation of proactive growth tactics on a daily basis.

Business development and alliances - at Rogers we empower our Account Executives to approach their territory within entrepreneurial spirit and strive to provide industry-leading support to all stakeholders.

Successful Account Executives will be subject matter experts for each of their identified service lines, are self-motivated, and can manage themselves daily with the following skills and activities.

• Ability to be persistent and engage customers to deliver an action-oriented, patient- focused sales message. Customers include psychologists, therapists, social workers, psychiatrists, school counselors, and other sources of referrals.
• Possesses the business acumen to manage a dynamic territory, routing, goal attainment, time allocation, etc.
• Foster and maintain enduring alliances with key internal and external stakeholders.
• Dedication to an empathetic and solution-focused consultive sales approach
• Daily face to face and virtual customer meetings (includes regular cold calling to new or existing customers)
• Daily activities such as: Lunch & Learns, breakfasts, dinner programs, professional networking events, and other results-orientated appointments and activities.
• Monitor expenditures and effectively utilize budget allocation Assist in planning and executing continuing education events and promoting CE (CONTINUED EDUCATION) webinars and in person events in referent meetings.
• On-site campus and program tours
• Effectively use phone calls, email, social media, and other communications to maintain frequent contact with referents and remain top of mind.
• Ability to meet activity, census, and individual objectives from department leadership.

Knowledge, Training, and Communication - Rogers is an industry leader in sub-specialty behavioral health with clinical outcomes to back it up.

Account Executives must possess the desire and dedication to knowledge, learning, and the ability to effectively communicate complex behavioral health topics. Training and support will be provided.

• Maintain knowledge of a wide variety of behavioral health programming, diagnoses, and trends.
• Ability to effectively communicate the efficacy, patient types, and outcomes of all Rogers programming.
• Demonstrate local, regional, and national market knowledge.
• Participate in training and other educational opportunities to build and maintain expertise.

Documentation, Reporting, and Analytics - Rogers strives to make evidence-based decisions with patients and other stakeholders in mind.

Account Executives must be committed to proper documentation, reporting, and timely analysis to make efficient and effective decisions.

• Enter and maintain record of all referent interactions within CRM software in a timely manner.
• Complete monthly operational and other reporting requirements.
• Possess ability to analyze reporting and make timely and effective decisions based on reporting.
• Submit expense reports (mileage, credit card, purchase requests, check requests) in a timely manner.

Collaboration, Integrity, and Service - The One Rogers framework is successful dependent on the collaboration of all team members in maintaining the highest-level commitment to the Rogers Values of Compassion, Excellence, and Accountability.

• Be open and welcoming to all through our presence, tone, words, and body language.
• Speak up when we see problems or conflict in the workplace with a solution-focused, strength-based perspective.
• Seek to understand and value diverse perspectives while always utilizing teamwork to accomplish organizational goals.
• Seek support when needed, respond to requests for help, and offer to assist team- members when possible.
• Use transparent, direct communication through whatever medium of communication.
• Hold self, peers, and others accountable to these values.

Policy Compliance

Comply with all system policies and procedures including Human Resources,