Community Relations Liaison

Rogers Behavioral Health; Skokie (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) plan

Employee share program

Life/disability insurance

Flexible spending accounts

Tuition reimbursement

Health and wellness program

EAP

Job summary

Rogers Behavioral Health in Skokie, IL seeks a Community Relations Liaison to develop and manage alliances with referring providers, identify new referral opportunities, and execute growth tactics daily. You will work with leadership and Account Executives to enhance referral networks and drive program awareness across Rogers service lines.

The role emphasizes relationship building, consultative sales, and territory management, with responsibilities for events, reporting, and CRM documentation.

Qualifications

• Bachelor's degree required in a relevant field.
• Minimum of two years in business development or related area.
• Experience with strategic planning and negotiation.
• Proficient computer skills (Word/Excel) and CRM familiarity.
• Valid driver's license and insurable status.

Responsibilities

• Develop and manage alliances with referring providers and partners.
• Identify new referral opportunities and nurture ongoing relationships.
• Plan and execute growth tactics and referent events daily.
• Maintain accurate CRM records and monthly reporting.
• Collaborate with leadership to meet department objectives.

Skills

Persuasive selling

Territory management

Relationship building

Consultative sales

Networking planning

Budget awareness

Communication

Education

Bachelor's degree in business, communications, psychology, social work, or related

Tools

CRM software

Microsoft Word

Excel

Job description

Under the leadership of the Directors of Business Development and other leadership and in partnership with the Account Executive team, the Community Relations Liaison will serve as subject matter expert for each of the Rogers service lines leveraging knowledge and expertise from operational and clinical leadership to promote Rogers services to key stakeholders in the community. This is achieved through territory management using a traditional sales model developing new and maintaining existing referral relationship strategic planning and implementation, meeting and/or exceeding quotas, relationship development, continued self-assessment, and adaptability in an ever-changing marketplace.

Job Duties & Responsibilities:

The Community Relations Liaison is responsible for developing, managing, and furthering enduring alliances with existing and prospective referring providers; identifying new referral and partnership opportunities; developing, maintaining, advancing strategic referent relationships; developing and enhancing alliance workflow and standards; and planning and implementation of proactive growth tactics on a daily basis.

Business development and alliances

At Rogers we empower our Account Executives to approach their territory within entrepreneurial spirit and strive to provide industry-leading support to all stakeholders. Successful Community Relations Liaison will be subject matter experts for each of their identified service lines, are self‑motivated, and can manage themselves daily with the following skills and activities.

• Ability to be persistent and engage customers to deliver an action‑oriented, patient‑focused sales message. Customers include psychologists, therapists, social workers, psychiatrists, school counselors, and other sources of referrals.
• Possesses the business acumen to manage a dynamic territory, routing, goal attainment, time allocation, etc.
• Foster and maintain enduring alliances with key internal and external stakeholders.
• Dedication to an empathetic and solution‑focused consultive sales approach.
• Daily face to face and virtual customer meetings (includes regular cold calling to new or existing customers).
• Daily activities such as: Lunch & Learns, breakfasts, dinner programs, professional networking events, and other results‑oriented appointments and activities.
• Monitor expenditures and effectively utilize budget allocation. Assist in planning and executing continuing education events and promoting CE (CONTINUED EDUCATION) webinars and in person events in referent meetings.
• On‑site campus and program tours.
• Effectively use phone calls, email, social media, and other communications to maintain frequent contact with referents and remain top of mind.
• Ability to meet activity, census, and individual objectives from department leadership.

Knowledge, Training, and Communication

Rogers is an industry leader in sub‑specialty behavioral health with clinical outcomes to back it up. Community Relations Liaison must possess the desire and dedication to knowledge, learning, and the ability to effectively communicate complex behavioral health topics. Training and support will be provided.

• Maintain knowledge of a wide variety of behavioral health programming, diagnoses, and trends.
• Ability to effectively communicate the efficacy, patient types, and outcomes of all Rogers programming.
• Demonstrate local, regional, and national market knowledge.
• Participate in training and other educational opportunities to build and maintain expertise.

Documentation, Reporting, and Analytics

Rogers strives to make evidence‑based decisions with patients and other stakeholders in mind. Account Executives must be committed to proper documentation, reporting, and timely analysis to make efficient and effective decisions.

• Enter and maintain record of all referent interactions within CRM software in a timely manner.
• Complete monthly operational and other reporting requirements.
• Possess ability to analyze reporting and make timely and effective decisions based on reporting.
• Submit expense reports (mileage, credit card, purchase requests, check requests) in a timely manner.

Collaboration, Integrity, and Service

The One Rogers framework is successful dependent on the collaboration of all team members in maintaining the highest-level commitment to the Rogers Values of Compassion, Excellence, and Accountability.

• Be open and welcoming to all through our presence, tone, words, and body language.
• Speak up when we see problems or conflict in the workplace with a solution‑focused, strength‑based perspective.
• Seek to understand and value diverse perspectives while always utilizing teamwork to accomplish organizational goals.
• Seek support when needed, respond to requests for help, and offer to assist team‑members when possible.
• Use transparent, direct communication through whatever medium of communication.
• Hold self, peers, and others accountable to these values.

Education / Training Requirements

• Bachelor's degree required, preferably majoring in business, communications, psychology, social work, and/or related major.
• Minimum of two (2) years' business development and/or related experience.
• Experience with strategic planning, new business development, and negotiation.
• Computer proficiency and working knowledge of software programs, including Word and Excel.
• Valid driver's license. Must be granted insurable status by the Rogers insurance policy.
• Lived experience valued.

Benefits

• Health, dental, and vision insurance coverage for you and your family.
• 401(k) retirement plan.
• Employee share program.
• Life/disability insurance.
• Flex spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee assistance program (EAP).