Community Relations Director

Senior Lifestyle; Youngstown (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in senior living is seeking a dynamic Sales Coordinator to enhance community outreach and drive resident engagement. This role involves conducting tours, organizing events, and collaborating with the Sales and Marketing Team to attract prospective residents. The ideal candidate will be outgoing, organized, and possess a strong passion for serving seniors. With a focus on relationship-building and effective communication, you will play a key role in achieving sales goals while ensuring a welcoming environment for residents and their families. Join a team that values compassion and dedication in making a difference in the lives of seniors.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Time Off

DailyPay Access

Qualifications

• Experience in senior housing or hospitality sales preferred.
• Outgoing, personable, and organized leader needed.

Responsibilities

• Conduct tours with prospective residents and families.
• Create events to attract residents and professionals.
• Maintain good relationships with residents and families.

Skills

Sales Experience

Customer Relationship Management (CRM)

Communication Skills

Organizational Skills

Leadership

Education

College Degree

Tools

CRM Systems

Job description

Responsibilities

1. Schedule, organize, and conduct tours with prospective residents of independent and assisted living, memory care, and skilled nursing.
2. Respond to and follow-up with all walk-ins, phone-ins, mail-ins timely and appropriately.
3. Create, plan, and implement events with the Sales and Marketing Team and Program Director to attract prospective residents, current leads, and professionals, such as seminars, speakers, themed events, and family nights.
4. Develop and maintain good relationships with residents, families, and professional care providers.
5. Maintain a working knowledge of all software programs.
6. Participate in weekend call coverage in Manager Rotation unless already scheduled otherwise.
7. Secure the required number of budgeted move-ins and achieve net gains each month.
8. Value each inquiry and treat it with importance.
9. Work closely with the Executive Director, Regional Director of Operations, and Divisional Director of Sales and Marketing on the quarterly marketing plan.
10. Create and implement community outreach programs to generate referrals and meet sales goals.
11. Complete quarterly media planning with current vendors promptly.
12. Keep the Executive Director informed of all sales activities daily.
13. Maintain the Senior Lifestyle Hot Board/Move-in Move-out board.
14. Communicate any special needs of incoming residents to relevant personnel.
15. Manage the use of sales tools effectively.
16. Consider all alternatives before closing a lead.
17. Stay informed of trends, developments, and techniques in the field that impact the product.
18. Understand the needs of seniors and the aging process.
19. Maintain an active, meaningful waitlist.
20. Visit competitors quarterly.
21. Maintain confidentiality of all sensitive information.
22. Comply with all policies, city, state, and federal regulations related to residents’ accounts, Medicare, third-party billing, etc.
23. Interact professionally with all organizational levels, residents, and families.
24. Perform other duties as assigned.

Qualifications

• Senior housing or hospitality sales experience preferred.
• Experience in a competitive outside and inside sales environment.
• College degree preferred but not required.
• Outgoing, personable, competitive, organized, and self-motivated leader.
• Valid driver’s license required.
• English fluency preferred.
• Resilient to rejection and persistent in pursuit of goals.
• Professional in speech and dress, with a passion for serving seniors.
• Proficient with CRM systems and metrics.

Additional Information

Senior Lifestyle offers comprehensive benefits including health, dental, vision, retirement plans, short-term and long-term disability, and paid time off. All positions are eligible for DailyPay, allowing access to earned wages before payday. Proof of COVID-19 vaccination is required unless exempt for medical, religious, or personal reasons, with applicable government exemptions.