Community Relations and Business Office Coordinator

Peaks Healthcare Consulting; Denver (CO); On-site; USD 52,000 - 72,000; Full time

Job summary

CuraVistas Highline Senior Living seeks a personable Community Relations & Business Office Coordinator to support sales, marketing, payroll, and office functions.

You’ll assist in inquiries, tours, move-ins, and resident accounts while maintaining organized records and confidential information. The role requires reliability, compassion, and multi-tasking in a senior living setting.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in business, communications, marketing, healthcare administration, or related field preferred.
• Experience in administrative, sales, marketing, customer-service, payroll, HR, or business-office roles preferred.
• Senior living, assisted living, healthcare, or residential-care experience preferred.
• Strong organization and attention to detail.
• Ability to manage multiple responsibilities and changing priorities.
• Must pass health and background requirements.
• Valid driver's license and reliable transportation required.

Responsibilities

• Assist with prospective resident inquiries, tours, follow-up, deposits, and move-ins.
• Maintain accurate lead, referral, tour, and follow-up information.
• Explain community services, amenities, availability, and move-in process to prospective residents.
• Gather and organize move-in documents and residency paperwork.
• Support outreach, open houses, referral relationships, and marketing events.
• Prepare marketing materials, correspondence, and community communications.
• Build relationships with prospective residents, families, and referral partners.
• Support occupancy goals through timely communication and follow-through.
• Provide administrative support to the Business Office Manager.
• Assist with resident account documentation, billing records, deposits, and payment information.
• Support accounts receivable and accounts payable processes.
• Assist with payroll preparation, timecard review, and attendance records.
• Maintain employee records, onboarding documents, credentials, and required documentation.
• Prepare reports, spreadsheets, and other administrative documents.
• Maintain confidential resident, employee, and financial records.
• Follow established financial controls and approval processes.
• Help coordinate upcoming move-ins, move-outs, transfers, and apartment changes.
• Prepare welcome materials and coordinate move-in details.
• Provide professional and responsive customer service to residents and families.
• Maintain a welcoming and helpful presence throughout the community.
• Treat residents with dignity, compassion, respect, and patience.
• Respond to questions and direct concerns to the appropriate department leader.
• Help create a positive experience from first interaction through move-in.
• Work collaboratively with the Community Relations Director, Business Office Manager, Executive Director, and other department leaders.
• Assist with community events, resident activities, and front-desk coverage when needed.
• Participate in required meetings, training, and in-service education.
• Maintain regular, reliable, and punctual attendance.
• Demonstrate professionalism, accountability, teamwork, and a willingness to learn.
• Protect confidential resident, employee, financial, and health information.
• Perform additional administrative and community responsibilities as assigned.

Skills

Strong organization

Attention to detail

Multitasking

Customer service

Communication skills

Team collaboration

Education

High school diploma or equivalent

Associate or bachelor's degree in business, communications, marketing, healthcare administration, or related field

Job description

Community Relations & Business Office Coordinator

Why Join CuraVistas Highline Senior Living?

At CuraVistas Highline Senior Living, every interaction matters. From a family's first inquiry to a resident's move-in and ongoing experience, this position plays an important role in creating a welcoming and well-organized community.

We are seeking an organized, dependable, and compassionate Community Relations & Business Office Coordinator to support our Community Relations and Business Office teams.

• Develop experience in senior living operations
• Build relationships with residents, families, and community partners
• Support community growth and resident move-ins
• Work closely with community leadership
• Meaningful work supporting residents and families

Position Overview

The Community Relations & Business Office Coordinator provides administrative, sales, marketing, and business-office support to the Community Relations Director and Business Office Manager.

This position assists prospective residents and families throughout the inquiry, tour, follow-up, and move-in process while also supporting resident accounts, payroll preparation, employee records, accounts payable, and general office administration.

The ideal candidate is organized, dependable, detail-oriented, compassionate, and comfortable balancing multiple responsibilities in a senior living environment.

Key Responsibilities

Community Relations & Marketing

• Assist with prospective resident inquiries, tours, follow-up, deposits, and move-ins
• Maintain accurate lead, referral, tour, and follow-up information
• Help prospective residents and families understand community services, amenities, availability, and the move-in process
• Assist with gathering and organizing move-in documents and residency paperwork
• Support community outreach, open houses, referral relationships, and marketing events
• Assist with preparing marketing materials, correspondence, and community communications
• Build positive relationships with prospective residents, families, and referral partners
• Support occupancy goals through timely communication and consistent follow-through

Business Office & Administrative Support

• Provide administrative support to the Business Office Manager
• Assist with resident account documentation, billing records, deposits, and payment information
• Support accounts receivable and accounts payable processes as assigned
• Assist with payroll preparation, timecard review, and attendance records
• Help maintain employee records, onboarding documents, credentials, and required documentation
• Prepare reports, spreadsheets, correspondence, and other administrative documents
• Maintain organized and confidential resident, employee, and financial records
• Follow established financial controls and approval processes

Move-In & Resident Experience

• Help coordinate upcoming move-ins, move-outs, transfers, and apartment changes
• Assist with preparing welcome materials and coordinating move-in details
• Provide professional and responsive customer service to residents and families
• Maintain a welcoming and helpful presence throughout the community
• Treat residents with dignity, compassion, respect, and patience
• Respond to questions and direct concerns to the appropriate department leader
• Help create a positive experience from a prospective resident's first interaction through move-in

Teamwork & Community Support

• Work collaboratively with the Community Relations Director, Business Office Manager, Executive Director, and other department leaders
• Assist with community events, resident activities, and front-desk coverage when needed
• Participate in required meetings, training, and in-service education
• Maintain regular, reliable, and punctual attendance
• Demonstrate professionalism, accountability, teamwork, and a willingness to learn
• Protect confidential resident, employee, financial, and health information
• Perform additional administrative and community responsibilities as assigned

Qualifications

• High school diploma or equivalent required
• Associate or bachelor's degree in business, communications, marketing, healthcare administration, or a related field preferred
• Previous administrative, sales, marketing, customer-service, payroll, HR, or business-office experience preferred
• Senior living, assisted living, healthcare, or residential-care experience preferred
• Strong organization and attention to detail
• Ability to manage multiple responsibilities and changing priorities
• Must successfully complete applicable health and background requirements
• Valid driver's license and reliable transportation required

Schedule & Availability

• Regular schedule will be established based on community needs
• Occasional evening or weekend availability may be required for tours, events, move-ins, or other community needs
• Overtime or work outside the assigned schedule requires advance supervisor approval except in an emergency
• Regular, dependable, and punctual attendance is an essential expectation of the position

Grow With Us

This position provides an opportunity to develop experience in senior living operations, community relations, sales and marketing, resident move-ins, payroll, business-office administration, and customer service.

We are looking for someone who takes ownership of their responsibilities, follows through on commitments, and wants to continue developing professionally within senior living.

About Us

CuraVistas Highline Senior Living is committed to creating a welcoming environment where residents are treated with dignity, compassion, respect, and individual choice.

Every inquiry, tour, move-in, resident interaction, and administrative process contributes to the experience of our residents and families.

Equal Opportunity Employer

CuraVistas Highline Senior Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in accordance with applicable federal, state, and local laws.

Physical Requirements

• Ability to regularly sit, stand, walk, reach, and move throughout the community
• Ability to perform computer and general office work for extended periods
• Ability to communicate effectively in person, by telephone, and electronically
• Ability to conduct or assist with community tours
• Ability to assist with community events and move-in preparation as needed
• Ability to perform the essential functions of the position with or without reasonable accommodation