Community Programs & Family Engagement Lead

CCSCC; San Jose (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

CCSCC is seeking a Community Center Specialist to assist in planning, organizing, and supporting diverse programs for all ages at the San Jose/Gilroy area centers. You will welcome visitors, provide high-quality service, and collaborate with the Program Manager and team to connect community members with services.

The role emphasizes outreach, enrollment support, and culturally responsive, trauma-informed service, with a focus on sustaining participation and ensuring a safe, inclusive environment.

Qualifications

• Minimum of an Associate degree in Human Services, Recreation, Public Administration, Communications, Business, Education or related field is required.
• A bachelor's degree in social work, Human Services, Psychology, Sociology, Education, Business, or related field is preferred.
• An equivalent combination of education and lived or professional experience will be considered.

Responsibilities

• Promote center programs and services to community members in person and through posted materials, flyers, and displays.
• Build positive relationships with community members, families, and regular center visitors to foster belonging and connection.
• Provide support to clients in completing applications and paperwork for benefits, housing, food, employment, childcare, youth programming and mental health services.
• Serve as client and family advocate within CCSCC and neighboring community services.
• Assist with outreach efforts to attract new participants and increase engagement across diverse community groups.
• Represent CCSCC in a professional, mission-aligned manner during all interactions.
• Gather feedback from community members to inform continuous improvement.
• Encourage and support consistent client participation in services and programs.

Skills

Bilingual in Spanish

Interpersonal skills

Organizational skills

Empathy

Trauma-informed care

Education

Associate degree in Human Services or related field

Bachelor's degree in related field preferred

Tools

Microsoft Office

Job description

CCSCC is seeking a Community Center Specialist to assist in planning, organizing, and supporting diverse programs for all ages at the San Jose/Gilroy area centers. You will welcome visitors, provide high-quality service, and collaborate with the Program Manager and team to connect community members with services.

The role emphasizes outreach, enrollment support, and culturally responsive, trauma-informed service, with a focus on sustaining participation and ensuring a safe, inclusive environment.