Community Program Analyst II - Aging & Disability - Commissions & Provider Svcs

County of San Mateo; California; Hybrid; USD 85,000 - 110,000; Full time

Job summary

County of San Mateo is seeking a Community Program Analyst II to lead program planning, develop long-range strategies, and coordinate with contractors and community partners. The role involves needs assessments, data analysis, and ensuring program compliance with regulations.

The position emphasizes building collaborative relationships with diverse organizations and providing technical and fiscal support while advancing aging and disability services across the county.

Qualifications

• Bachelor's degree in public or business administration, urban/community planning, management or a related field.
• Four years of professional analytical, administrative and programmatic experience in a community-related setting, including some experience in contract monitoring.
• Experience in contract monitoring and management of program services.
• Knowledge of aging, disabilities and accessibility issues and related program planning concepts.

Responsibilities

• Participate in program planning and community needs assessments to identify service gaps and allocate resources.
• Develop and update comprehensive program plans, policies, and long-range goals aligned with guidelines.
• Provide technical, programmatic and fiscal assistance to staff, subcontractors and management; train staff as needed.
• Compile and maintain accurate records of program activities and prepare reports.
• Evaluate program effectiveness and compliance; identify problems and propose solutions.
• Negotiate, manage and monitor contracts to ensure compliance and coordinate with providers.

Skills

Program planning

Needs assessment

Contract management

Data analysis

Relationship building

Stakeholder communication

Education

Bachelor's degree

Job description

San Mateo County Health's division of Aging and Disability Services is seeking a well-qualified individual for the position of Community Program Analyst II.

Community Program Analysts provide program planning, technical assistance, review and evaluation functions to direct community/client service delivery programs; act as County liaison with contract service providers, community-based organizations, and funding sources; ensure compliance with program regulations and procedures; monitor contracts related to assigned program; and do related work as required.

The Community Program Analyst II position within the Commissions and Provider Services Unit in the Aging and Disability Services Division performs a variety of technical tasks and community development work related to the planning, implementation, and coordination of community-based services for older adults and individuals living with disabilities. A key component of this position involves serving as an Area Agency on Aging planner, participating in comprehensive needs assessments, analyzing community demographics and service gaps, and helping formulate long-range service goals and Area Plan strategies. Much of the work includes building community and provider relationships, monitoring contracts, compiling and analyzing data, and problem solving with organizations to ensure a service delivery system that is responsive to the needs of older adults and individuals living with disabilities. Individuals should have knowledge of issues regarding aging, disabilities, and accessibility, as well as experience in program planning and community-based service delivery with an emphasis on contract management.

The position is currently located in San Mateo, CA, but will relocate to South San Francisco, CA, planned for March 2027. The position will travel throughout the County to perform the duties of this position. This full-time position follows a Monday-Friday, 8am-5pm schedule. It is anticipated that the position will primarily work in the office during the probationary period, but include hybrid work accordingly. Office requirements include four on-site workdays aligning with operational needs and County requirements.

Ideal Candidate

• Apply knowledge of systems of care for older adults and individuals living with disabilities from diverse backgrounds and cultures.
• Conduct program planning, assess community needs, determine appropriate service provisions, and allocate resources effectively.
• Lead or participate in strategic, departmental, and community-wide planning processes, such as Area Plan updates and needs assessments.
• Build and sustain strong, collaborative working relationships with organizations and individuals from diverse backgrounds.
• Communicate clearly and effectively with a broad range of stakeholders, including staff at all levels, public officials, appointed political bodies, and community agencies.
• Monitor contracts in compliance with regulations, identify strengths and concerns, and collaborate with organizations to develop solutions.
• Analyze, interpret, and implement new and existing federal, state, and County regulations and laws related to the Commissions and Provider Services Unit programs.
• Respond promptly and effectively to requests for assistance from contracted providers, Health staff, Board of Supervisors appointed Commissions, and County, State, and Federal agencies.
• Manage projects planning assignments, and contract workloads simultaneously, adapt priorities, and meet deadlines.
• Prepare professional, detailed written, planning, and statistical reports, while maintaining accuracy and efficiency in data entry.
• Use Microsoft applications (Word, Outlook, PowerPoint, Excel, Teams, Power Apps) and Adobe proficiently, with the ability to quickly learn and adapt to new technologies, software, and database systems.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

The Community Program Analyst II will be responsible for but not limited to:

• Participating in program planning, strategic planning, and community needs assessments to identify service gaps and allocate resources.
• Developing and updating comprehensive program plans, policies, procedures, and long-range goals aligned with state and federal guidelines.
• Providing technical, programmatic and fiscal assistance to staff, subcontractors and management, including the development of program policies and procedures and the training of staff.
• Compiling and maintaining accurate records and files of program activities.
• Evaluating program effectiveness against program goals, funding source or contract requirements and other regulations; identifying program problems, presenting findings and recommending solutions.
• Negotiating, managing and monitoring contracts to ensure compliance and coordinating with providers on contract delivery.
• Ensuring program compliance with funding provisions, goals, laws and regulations.
• Serving as liaison with community-based organizations, service providers, County departments, State agencies, funding sources, commissions, planning councils and advisory boards.
• Preparing periodic and special statistical or narrative reports using data from multiple sources.
• Participating in departmental, Countywide and State planning processes.
• Representing programs on committees, planning task forces, and community coalitions.
• Write grant proposals, reports, program documentation, policies and procedures.
• Analyzing legislative and regulatory changes and incorporating them into program policies.
• Coordinating and conducting special projects and events.
• Performing related duties as assigned.

Qualifications

Knowledge of:

• Principles, practices, and methods of program planning, strategic planning and community needs assessment.
• Principles and practices of program evaluation and planning.
• Principles and practices of client service delivery.
• Principles, practices and techniques of administrative and programmatic research, analysis and programming.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
• Computer applications related to work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Skill/Ability to:

• Plan, coordinate, and execute short and long-term program planning activities.
• Monitor, analyze, and evaluate program effectiveness against planned goals and objectives.
• Compile and analyze demographic and service data, draw sound conclusions, and prepare and present effective planning reports.
• Analyze, interpret, and apply various regulations and requirements to program plans and contracts.
• Plan, coordinate and implement administrative and programmatic research and analysis.
• Plan, coordinate and conduct special events and projects.
• Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
• Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
• Communicate effectively, both orally and in writing.
• Exercise sound independent judgment within general policy, regulatory, and planning guidelines.

Education and Experience

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Community Program Analyst II: Bachelor's degree in public or business administration, urban/community planning, management or a related field and four years of professional level analytical, administrative and programmatic experience in a community-related setting, including some experience in contract monitoring.