Community Partnerships Manager

New Shoe Day; Indianapolis (IN); Hybrid; USD 50,000 - 60,000; Full time

Job summary

New Shoe Day in Indiana is seeking a Community Partnerships Manager to steward the partner network, drive project lifecycles, and grow sustained programs across the state. You will manage intake, scoping, delivery-day presence, and ongoing follow-through while building strong, outcomes-driven relationships with schools, shelters, and youth programs.

This role requires entrepreneurial, service-minded leadership, strategic planning for each relationship, and comfortable travel statewide with

Qualifications

• Experience owning relationships with accountability for outcomes in customer success, account management, or community engagement.
• Entrepreneurial, service-driven mindset focused on ending shoe insecurity for Indiana youth.
• Ability to build plans for each relationship, not just maintain existing ones.

Responsibilities

• Manage day-to-day community partner relationships, including intake, planning, delivery-day presence, and follow-through.
• Onboard partners with clear expectations and contact points.
• Collaborate with Executive Director on strategic and senior partnerships.

Skills

Relationship ownership

Accountability for outcomes

Strategic planning

Networking

Communication

CRM proficiency

Travel readiness

Tools

CRM

Productivity tools

Job description

New Shoe Day is Indiana’s Shoe Bank, a statewide 501(c)(3) nonprofit working toward one vision: a shoe-secure Indiana.

Through a central Shoe Bank and a growing network of Shoe Pantries and Shoe Drop projects hosted by schools, shelters, Boys & Girls Clubs, and youth programs, NSD provides new, name-brand footwear to youth across Indiana.

NSD runs more than 100 distribution projects each year, including single-day distributions of up to 3,500 pairs, and is on pace to triple its annual budget this year. The team is intentionally small and building for statewide scale.

THE ROLE

The Community Partnerships Manager stewards NSD’s network of Community Partners alongside the Executive Director, who leads partnership strategy and the organization’s most senior relationships.

Every partnership has a lifecycle: a Shoe Drop can become an annual project, an annual project can become a Shoe Pantry, and a pantry can become a permanent program woven into its community. This role is responsible for the health and growth of those partnerships, measured in kids served, partnerships sustained, and communities where shoe insecurity is removed.

This is a builder’s role for someone who treats the partner network like their own business, is obsessive about service and follow-through, and sees where every relationship can go next.

WHAT YOU’LL OWN

• Carry the day-to-day Community Partner relationship, including intake, needs scoping, planning, delivery-day presence, and follow-through.
• Onboard new partners with clear expectations, communication rhythms, and points of contact.
• Work with the Executive Director on strategic and senior partnerships.
• Monitor partnership health through restock cadence, inventory movement, partner engagement, and outcomes data.
• Identify problems early through proactive check-ins, partner reviews, and site visits.
• Re-engage stalled partnerships and make honest recommendations about partnership fit.
• Move partners up the ladder from one-time projects to annual programs, Shoe Pantries, and permanent community programs.
• Manage and strengthen shared-services agreements and project-based partnerships.
• Help build the investment network around each partnership through partner budgets, grants, and local sponsors.
• Turn strong partnerships into new sites, introductions, references, and community connections.
• Collect the data, outcomes, and stories that support renewals, sponsor reporting, grant applications, and NSD’s public voice.
• Maintain accurate partnership records using NSD’s CRM and productivity tools.
• Support NSD events and distributions as needed.

WHAT YOU BRING

• Experience owning relationships with accountability for outcomes, such as customer success, account management, partner or program management, community engagement, or client services.
• An entrepreneurial, service-driven mindset and genuine commitment to ending shoe insecurity for Indiana youth.
• Strategic instincts and the ability to build a plan for each relationship, not simply maintain what already exists.
• Confidence asking partners and their communities to invest in the work.
• Strong organization and follow-through across a large, active portfolio.
• Comfort using a CRM and modern productivity tools.
• A valid driver’s license and the ability to travel regularly within Indiana.

ROLE DETAILS

• Reports to: Executive Director
• Location: Central Indiana / Indianapolis metro. Hybrid, with regular travel to Community Partner sites statewide.
• Classification: Full-time, exempt
• Salary range: $50,000 - $60,000 per year

PHYSICAL REQUIREMENTS

This role includes regular statewide travel, participation in events and distributions with extended periods of standing, and occasional lifting and moving of boxed inventory weighing up to 40 pounds. Occasional evening and weekend availability is required. Reasonable accommodations may be made for individuals with disabilities.

EQUAL OPPORTUNITY

New Shoe Day Foundation, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Employment with NSD is at will.