Community Outreach Worker II

University of Maryland, Baltimore (UMB); Baltimore (MD); On-site; USD 43,000 - 48,000; Full time

Job summary

The University of Maryland, Baltimore (UMB) is seeking a dedicated Community Outreach Worker II to conduct outreach and provide case management services. This role involves visiting clients, assessing needs, and facilitating access to social services. The position offers a comprehensive benefits package and a salary range of $43,839.25 to $48,000, emphasizing wellness and professional development.

Benefits

10 vacation days

9 holidays

5 sick days

3 personal days

Health insurance

Tuition remission for courses at UMB

Flexible work schedules including teleworking options

Qualifications

• Two years of experience in community outreach, healthcare, research, or social services.
• Additional relevant experience and education may substitute for formal requirements.
• 30 college credits equivalent to one year of experience.

Responsibilities

• Visit individuals and families to provide community outreach services.
• Conduct initial assessments to determine client needs.
• Provide crisis intervention and assist clients in accessing social services.

Skills

Knowledge of community and social service resources

Skills in conducting interviews and assessing needs

Effective communication skills

Ability to establish and maintain effective relationships

Proficiency with computers and office equipment

Ability to write reports and maintain records

Ability to interact effectively with the public

Education

High school diploma or GED

Job description

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EMBRACE at University of Maryland, Baltimore has an exciting opportunity for a dedicated, caring, and team-oriented Community Outreach Worker II. The selected candidate will apply specialized and theoretical knowledge, principles, and concepts to conduct outreach in the community to inform stakeholders of case management services. The candidate will enroll clients into case management and provide related services. This contractual position reports to the Community Program Director.

The mission of The Embrace Initiative is to collaborate with the community to create a safe, just, and equitable world. We do this through partnerships with grassroots organizations, non-profits, city agencies, and higher education institutions by accessing resources, removing barriers, making connections, and transforming systems.

Benefits Information

UMB offers a comprehensive benefits package prioritizing wellness, work/life balance, and professional development. Contingent Category II employees receive 10 vacation days, 9 holidays, 5 sick days, 3 personal days, and health insurance; professional development programs; tuition remission for courses at UMB (prorated for part-time); and flexible work schedules including teleworking options where applicable.

UMB is a public university and a part of the University System of Maryland. Employees are expected to work primarily within Maryland.

Primary Duties

1. Visit individuals and families in their homes, shelters, or similar settings to provide community outreach services, potentially serving as a lead worker.
2. Provide crisis intervention, basic health education, and assist clients in accessing social services, including referrals.
3. Conduct initial assessments to determine client needs.
4. Speak at neighborhood meetings, establish communication and rapport, promote services, and distribute informational literature.
5. Participate in evaluating educational materials and methods for community needs.
6. Provide guidance and training to other outreach workers.
7. Perform all duties of a Community Outreach Worker I.

Note: This list is a summary of primary responsibilities. Other duties may be assigned based on departmental needs.

Qualifications:

• High school diploma or GED.
• Two years of experience in community outreach, healthcare, research, or social services.
• Additional relevant experience and education may substitute for formal requirements on a year-for-year basis, with 30 college credits equivalent to one year of experience.

Knowledge, Skills, and Abilities:

• Knowledge of community and social service resources.
• Skills in conducting interviews and assessing needs.
• Effective communication skills, both oral and written.
• Ability to establish and maintain effective relationships.
• Proficiency with computers and office equipment.
• Ability to write reports, maintain records, work in extreme weather, perform extensive standing and walking, and handle sensitive matters with discretion.
• Ability to interact effectively with the public, healthcare providers, community organizations, and social service agencies.
• Maintain poise and courtesy under pressure.

Conditions of Employment:

• May require use of personal vehicle and possession of a valid Maryland driver’s license.
• May be subject to medical inquiries/examinations and background checks.
• Not eligible for union participation.

Salary Range: $43,839.25 - $48,000, based on education and experience.

UMB is committed to diversity and equal opportunity employment. Qualified applicants will be considered regardless of race, color, religion, age, national origin, sex, disability, veteran status, or other protected classes.