Community Outreach & Training Strategist

MTM, Inc.; Las Vegas (NV); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM, Inc. is seeking a Community Outreach Advocate in Las Vegas, NV to manage facilities and clinics within the assigned market. You will lead outreach, training, and relationship-building with internal teams and external stakeholders to improve service, drive self-service utilization, and ensure contract compliance.

The role requires 2 days in the Las Vegas office and travel to community events. Strong communication, planning, and data-driven decision making are essential, along with

Qualifications

• 2+ years’ experience in customer service.
• 1+ year experience in training others
• Proficient in Microsoft Office Suite
• Ability to communicate with internal and external stakeholders at all levels
• Ability to problem solve and troubleshoot effectively

Responsibilities

• Own facilities and clinics within assigned market.
• Oversee interactions with facilities, clinics and other organizations to improve service, increase self-service utilization and reduce complaints.
• Create strategic outreach action plans based on market data.
• Determine which facilities to interact with on a day-to-day basis based on data.
• Develop presentations, training materials, and resource guides as needed.
• Ensure compliance with regulations and contract requirements.
• Manage projects to completion with timely deliverables.
• Identify/report issues that lead to service failures and develop solutions.
• Promote MTM self-service features to stakeholders to improve service delivery and efficiency
• Facilitate meetings, town halls, training sessions, health fairs or related events
• Analyze reports and present information to improve facility and stakeholder experience and contract compliance
• Develop and implement processes to improve facility and stakeholder experience in coordination with on-site and corporate stakeholders
• Provide ongoing support for external stakeholders (clinicians, social workers, etc.)
• Provide on-the-ground support for implementations, acquisitions, contract expansions and crisis management
• Provide additional oversight for accuracy and timeliness of deliverables
• Analyze complaints and report data to recommend education and process improvements
• Work with Quality Ops to report on facility complaints, resolutions, and actions taken
• Triage issues from facilities and collaborate to resolution
• Provide training for external stakeholders on processes and systems
• Measure external learner satisfaction and transfer of knowledge or skills
• Measure effectiveness of outreach events using innovative and standard approaches

Skills

Customer service

Training others

MS Office

Relationship building

Communication skills

Problem solving

Data management

Attention to detail

Risk awareness

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

MTM, Inc. is seeking a Community Outreach Advocate in Las Vegas, NV to manage facilities and clinics within the assigned market. You will lead outreach, training, and relationship-building with internal teams and external stakeholders to improve service, drive self-service utilization, and ensure contract compliance.

The role requires 2 days in the Las Vegas office and travel to community events. Strong communication, planning, and data-driven decision making are essential, along with