Community Outreach Specialist - Full Time; 6181-204-A

Catholic Charities Brooklyn and Queens; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation days

Medical insurance

Dental coverage

Vision care

Retirement match

Transit benefits

Flexible Spending Account

Life insurance

Public Loan Forgiveness

Job summary

Catholic Charities Brooklyn and Queens, Inc. seeks a Community Outreach Specialist to collaborate with staff and volunteers in coordinating intake screening, needs assessments, information/referral, and follow-up. This role serves across Brooklyn and Queens in satellite locations and events.

Responsibilities include documentation, community linkages, and engagement in outreach activities that empower clients and strengthen the community; occasional evenings/weekends and travel are required.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or related field.
• 2 years of experience with low income families preferred.
• Excellent written and oral communication skills.
• Ability to work flexible hours including evenings/weekends.
• Ability to travel across Brooklyn and Queens.

Responsibilities

• Travel to sites throughout Brooklyn and Queens to provide service coordination.
• Provide intake documentation, needs assessment, referrals, and follow-up.
• Collaborate with Mission Office to respond to emergencies.
• Assess eligibility for Emergency Food and Shelter and other funds.
• Develop internal/external linkages and promote program services.
• Document services and referrals thoroughly in the agency database.
• Track emergency funds usage in the agency database.
• Coordinate with Call Center for access to services.
• Participate in program planning, staff meetings, and reviews.
• Support on/off-site events with food pantries, parishes, and community sites.

Skills

Communication skills

Social work generalist

Bilingual English/Spanish

Bilingual English/Arabic

Bilingual English/Mandarin

Bilingual English/Russian

Travel ability

Flexible hours

Lift 30 lbs

Education

Bachelor’s degree in Social Work or related field

Job description

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

STATEMENT OF THE JOB

The Community Outreach Specialist works in collaboration with staff, volunteers, and interns in the execution of assigned tasks including but not exclusive of service coordination, comprised of intake screening, needs assessment, information and referral, community linkage, and outcomes follow up. This work is conducted in a variety of settings: satellite locations and community events throughout Brooklyn & Queens. Responsibilities include but are not limited to: adherence to all administrative and data collection policies, collaboration with internal and external networks, and engagement in community building activities in support of the agency’s mission. This work will be completed within the model of care which is holistic, family centered, strengths-based, and serves to empower clients and enrich the community.

The agency has embraced the concept of a fully integrated system of care for all consumers of service. This requires that the staff assess the client's needs holistically and see it as their responsibility to connect the client with services needed--internal or external to the agency, regardless of the door to which the consumer enters the system.

• Travel to various sites throughout Brooklyn and Queens to provide service coordination as assigned.
• Provide direct service coordination to clients, including intake documentation, needs assessment, service/referral planning and linkage, and follow-up on referral outcomes.
• Works with the Office of Mission to respond to emergency community needs.
• Assess eligibility for and facilitate the distribution of available funds from Emergency Food and Shelter Program (EFSP), and other grants/funding sources, to financially assist clients.
• Develop internal and external linkages while engaging in community building activities and promoting program services through outreach initiatives.
• Ensure timely, accurate and thorough documentation of services and referrals in agency database
• Track emergency funds assistance and utilization in agency database.
• Work in partnership with Call Center staff to provide high quality and timely access to services to all clients entering the agency.
• Participates in program planning, staff meetings, case reviews, and group services.
• Assists in development of on and off-site events affiliated with food pantries, parishes and other community event sites, and works in collaboration with Parish and Community Relations Directors on such, as needed.

QUALIFICATIONS

• Bachelor’s degree in Social Work, Human Services, or related field.
• 2 years of experience working with low income families is preferred.
• Proficient in professional social work generalist practice skills.
• Excellent communication (written & oral), interpersonal, and transactional skills.
• Bilingual English/Spanish, English/Arabic, English/Cantonese/Mandarin, and/or English/ Russian preferred.
• Frequent sitting, standing, walking, & climbing stairs.
• Ability to lift 30 lbs.
• Ability to work flexible hours (evenings/weekends) as assigned.
• Able to travel throughout the five boroughs as needed.

BENEFITS

• We offer competitive salaries and excellent benefits, including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits

For more information on our organization, please visit our website at: www.ccbq.org