Community Outreach Representative

Pod Health; New York, Northern (NY, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Vacation

Company Holidays

Sick Leave

Floating Holidays

Professional development opportunities

Job summary

True Care is seeking a Community Outreach Representative to build strong community ties, drive referral growth, and expand access to home healthcare services in Rockland County and surrounding areas. You will identify referral sources, nurture partnerships, and coordinate with internal teams to ensure smooth intake and onboarding.

The role requires 3+ years in outreach or sales, excellent communication and public speaking skills, and the ability to travel locally.

Qualifications

• 3+ years of experience in community outreach or sales.
• Proven ability to generate leads and build partnerships.
• Strong communication and public speaking skills.
• Cultural competency and ability to engage diverse communities.
• Proficiency in Microsoft Office and Salesforce CRM.

Responsibilities

• Proactively identify and cultivate referral sources to grow client base.
• Build and maintain relationships with community organizations and providers.
• Nurture partnerships that align with True Care’s mission.
• Design outreach strategies and develop culturally relevant materials.
• Represent True Care at events and health fairs; promote services.
• Document outreach activities and leads in Salesforce and ensure timely follow-up.
• Collaborate with internal teams for client intake and onboarding.

Skills

Community outreach

Lead generation

Relationship building

Public speaking

Sales

CRM: Salesforce

Driving

Tools

Salesforce CRM

Microsoft Office

Job description

About the Company:

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Schedule:

Monday - Friday 9 am-5 pm

Location:

Field-Based (Rockland County and surrounding areas)

Position Summary:

As a Community Outreach Representative, you will play a critical role in building strong community ties and driving referral growth. You’ll be responsible for increasing brand awareness, generating client referrals, and fostering strategic partnerships within local communities. Your ability to connect with diverse groups will help ensure True Care’s services are accessible, trusted, and visible across the region.

Key Responsibilities:

• Proactively identify and cultivate referral sources to grow True Care’s client base.


• Build and maintain relationships with community organizations, healthcare providers, religious institutions, and local groups.


• Nurture long-term partnerships that align with True Care’s mission and support sustainable community outreach.


• Design and implement outreach strategies tailored to local community needs, including developing culturally relevant materials and campaigns.


• Represent True Care at community events, health fairs, and networking opportunities; serve as a brand ambassador to promote our services.


• Maintain accurate and timely documentation of outreach activities and leads in Salesforce.


• Work closely with internal teams to ensure seamless follow-up, intake, and onboarding processes for referred clients.


• Adapt to organizational needs and support special projects as assigned.

Key Performance Indicators (KPIs):

• Referral Growth:Generate 15–20 new client referrals per month.


• Community Engagement:Conduct outreach to at least 4 new community members or organizations per month.


• Strategic Partnerships:Establish 3+ new partnerships per quarter.


• CRM Accuracy:Ensure 100% accurate data entry in Salesforce, updated within 48 hours of contact.


• Start-of-Care Conversion:Achieve 7+ successful service starts per month.

Qualifications:

• 3+ years of experience in community outreach, business development, account management, or sales — ideally within the healthcare, nonprofit, or service-based sectors


• Proven ability to generate leads, build partnerships, and convert prospects into clients


• Strong communication, public speaking, and relationship-building skills


• Cultural competency and a demonstrated ability to engage with diverse communities


• Proficiency in Microsoft Office and Salesforce CRM (or similar CRM tools)


• Valid driver’s license and reliable transportation to travel locally for outreach activities

Benefits:

• Health, dental, and vision insurance


• 401(k) with company match


• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays


• Professional development opportunities


• Mission-driven work in an innovative healthcare space